The Aquarium of Western Australia (AQWA) is a privately owned aquarium in Hillarys, Western Australia.
AQWA was Australia's largest aquarium when it opened and still possesses Australia's largest single aquarium and walk-through underwater tunnel.
Whilst it is busy all year round, school holidays is the crazy time for the business where thousands of families and children can frequent the venue on any given day. This means that the ability to quickly top-up the full time and part time workforce with a pool of causal employees on a regular basis is key to making the operation run well throughout the year. With 250 staff weekly at peak times, it is a massive operation!
As General Manager of AQWA John Lowe commented, prior to implementing RosterElf, managing the casual workforce was a massive challenge, “With many casual employees across several business units, AQWA was struggling to keep on top of staff rostering. Using Excel spreadsheets was not efficient and senior managers were wasting valuable time making alterations."
RosterElf was implemented over 18 months ago and the business is reporting massive time and cost savings as a result of having a strong rostering solution.
"Costs saving were achieved by dividing the operation into over 15 business units with seperate labour budgets. This way each business unit from a rostering perspective could be made efficient. Huge savings were also achieved by elimination of time theft using RosterElf's clock-in-out system to record exact times work of employees through a number of stations setup in the business."
The main time savings were found across no longer having to chase employees for availability and also the streamlines process through to payroll with RosterElf's clever integration with Xero.
"RosterElf were extremely helpful in setting up and assisting with training for the implementation of RosterElf across the business. Improvements in efficiency were immediate and the user friendly system was quickly embraced by all AQWA employees. As everyone these days has a mobile phone and received regular alerts, real time communication was significantly improved and RosterElf was an instant success!”
Thanks AQWA for your kind words.
We love the fact RosterElf has made such a positive impact for both AQWA and your employees.