Need a hand? We have plenty.
We're passionate about support, so if you need a hand, just reach out.
What can we help with today?
Pick a path and we’ll take you straight to the fastest way to get sorted.
I’m interested in RosterElf
See rostering, time & attendance and payroll live — a free 30-minute demo tailored to your business.
Book a demo →I’m a customer & need help
Fix it fast — search the guides, ask Elf AI, or book a support call. Most issues take just a few minutes.
Get support →Something else
Partnerships, media, billing or a general enquiry — send us a message and we’ll reply within 24 hours.
Send a message →Get in touch
Support hours
9:30am - 7:00pm AEST
Monday to Friday
Need help right now?
Most questions are answered fastest through our self-serve channels — no waiting on a reply.
- Elf AI — 24/7 in the RosterElf mobile app
- Live chat — the green button in your browser
- Step-by-step guides for every feature
Send us a message
We'll get back to you within 24 hours.
Trusted by Australian businesses
From local cafes to national retail chains, thousands of businesses rely on RosterElf for rostering, HR and payroll.
Start your free 15 day RosterElf trial today
Join 30,000+ Australian businesses using RosterElf to simplify rostering, payroll and HR.
Frequently asked questions
Get answers to common questions about contacting RosterElf and our support services. Built for Australian small businesses.
- Our customer support team is available Monday to Friday, 9:30am to 7:00pm AEST. You can reach us via email at customersupport@rosterelf.com.
- We aim to respond to all enquiries within 24 hours during business days. For urgent matters, we recommend booking a support call for faster assistance.
- RosterElf doesn't have an inbound support phone number, but our team can talk to you directly at no charge — book a free support call and we'll speak with you at a time that suits. Learn more about RosterElf phone support.
- Yes, we have a comprehensive knowledge base with guides, tutorials, and FAQs to help you get the most out of RosterElf.