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Call centre rostering software

Scheduling that never drops the call

  • Customer service reps

  • Supervisors

  • Tech support agents

No credit card required
4.8 stars, 1570 ratings

Best-rated rostering software on Xero and Google.

Join over 30,000 users globally

IGA
Call centre employee scheduling

Call centre rostering software that works for you

Call centre rostering software

Fast and easy scheduling

Seamlessly create and manage staff rosters with RosterElf’s drag-and-drop interface, saving time and avoiding scheduling conflicts.
Call centre workforce rosters

Smart shifts, happy staff

RosterElf optimises workforce allocation by balancing shifts based on skills, preferences, and peak call times.
Call centre labour budgets

Real-time cost control

Easily adjust rosters to fit weekly budgets using RosterElf’s budget slide bar, ensuring cost-effective scheduling.
Call centre payroll integration

Accurate payroll processing

Integrate with payroll solutions like Xero and MYOB to automatically calculate hours and avoid human error.
Call centre communication

Keep everyone informed

Send SMS or email updates to staff about their shifts and notify them of any last-minute changes instantly.
Call centre staff scheduling software

Transparent availability

Enable staff to update their availability via the RosterElf app and easily swap shifts with the most qualified colleagues.
What others say

Reviews from our customers

Read what our clients have to say about us

See all reviews
Google Review

“Roster Elf has been great for our business, streamlining the rostering process. It is easy to use, both the dashboard and app versions and I would recommend it to anyone still battling spreadsheets to try and manage their rosters.”

The Pavilion at Buller Wines
The Pavilion at Buller Wines
Google Review

“I'm a bookkeeper and some of my clients use RosterElf to integrate with Xero and the reports are amazing for what a bookkeeper needs. Would recommend to anyone who asks.”

Leanne Shieffelbein
Leanne Shieffelbein
Google Review

“Great local Aussie product for managing rosters, timesheets and automating payroll with fantastic support. They're also releasing new features and updates all the time which is refreshing to see in the SaaS space.”

Venkatesh Kanchan
Venkatesh Kanchan
Google Review

“RosterElf is a great product and they provide excellent support with any queries we have had over the last 4 years. I recommend them to any business looking to improve their employee scheduling and payroll systems”

Bill Gordin
Bill Gordin
Google Review

“RosterElf has been a great addition to our childcare centre. It has made rostering and leave so much easier. Payroll has been improved immensely and mistakes have been minimised which has been fantastic. More importantly, the focus on service and regular updates is great for us. We have found engaging a local company so beneficial and we like to support Australian based businesses where we can. I would happily recommend RosterElf to any childcare centre looking for a Rostering and Payroll System.”

Louis Evangelista
Louis Evangelista
Google Review

“Great, Simple and most helpful.”

AL
Andrew Luczynski
Google Review

“Roster Elf has offered impeccable support right from the start. It is user-friendly and straightforward. I appreciate the thorough answers provided to all my questions and prompt assistance. I highly recommend Roster Elf especially for its seamless integration with Xero, great value. Many thanks to Jaydon.”

Admin SWP
Admin SWP
Google Review

“Supportive & Easy to use - Roster Elf offers exceptional value, is incredibly user-friendly, and seamlessly integrates with Xero. The personal support and sessions provided truly enhance the experience. Highly recommended for anyone looking for an efficient and effective rostering solution”

JM
Jennifer Mardini
Google Review

“Supportive and on the Mark - RosterElf has everything a business needs to get started and maintain their payroll. Their staff are supportive and able to guide you into the right direction. So nice to see a friendly team that cares.”

RK
Richard Kiefer
Google Review

“This is the very best rostering software that I have used. It is so simple to learn. Super easy for staff to use and most importantly the support is sensational. There is loads of online training, but the email support is first class - often responding within minutes, which is critical when you get a glitch mid - pay processing. I highly recommend. Jane”

Jane Parviainen
Jane Parviainen
Google Review

“An excellent Rostering system - We switched to RosterElf and are so pleased we did. Their integration with Xero is faultless. Rostering and payroll consistently runs smoothly now.”

IC
Ian Corney
WHY US

We get call centres rostering

Call centres have unique staffing challenges like 24/7 operations, compliance standards, and high staff turnover. RosterElf simplifies roster management with features like shift swapping, real-time updates, and payroll integration.

Shift flexibility

Shift flexibility

Manage staff across multiple shifts, adjusting for part-time, full-time, and peak times.

Attendance records

Attendance records

Track attendance with digital clock-ins and monitor late arrivals instantly.

Staffing compliance

Staffing compliance

Align staffing with legal standards, avoiding legal complications.

Payroll integration

Payroll integration

Automatically link approved shifts to payroll, avoiding errors.

Live updates

Live updates

Keep employees informed of roster changes through instant SMS or email notifications.

Shift swapping

Shift swapping

Allow qualified staff to swap shifts, filling in leave requests seamlessly.

FAQ

Frequently asked questions

Questions? We have the answers

  • Yes, your staff can update their availability in real time using the RosterElf mobile app, making it easier for you to plan shifts around their personal preferences and leave requests.

  • The RosterElf app allows qualified staff to swap shifts easily. Employees can see available shifts and request swaps with their colleagues, and you can approve these swaps instantly, ensuring all shifts are covered without disruption.

  • Yes, the RosterElf app sends instant SMS or email notifications to staff about any roster changes, shift cancellations, or last-minute adjustments, keeping everyone up-to-date without the need for manual communication.

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4.8 stars by 1570 users
100+ countries
30,000+ users