Call centre staff scheduling & HR software
Contact centres need to balance fluctuating call volumes, skills-based queues, and strict adherence. RosterElf integrates rostering, time & attendance, payroll, and HR functions so managers can align staffing to forecasts and provide mobile self-service for agents.
-
Match skills to queues and SLAs
-
Track police checks and training
-
Integrate with Xero and MYOB
Trusted by Australian businesses
From local cafes to national retail chains, thousands of businesses rely on RosterElf for rostering, HR and payroll.
Everything you need to manage your call centre workforce
Six powerful modules working together to simplify call centre staff rostering, HR, payroll, time tracking, payroll, HR, communication, and analytics.
Security rostering
Schedule guards across sites
Build rosters for static guards, patrol officers, and event security. Manage 24/7 coverage and licence requirements.
- 24/7 shift coverage
- Licence-based scheduling
- Multi-site rosters
- Event security planning
Time & attendance
Verify guard presence on site
GPS clock-ins prove guards are at assigned locations. Patrol check-ins verify rounds. Digital timesheets for client billing.
- Site clock-in verification
- Patrol check-ins
- GPS tracking
- Client billing records
Payroll integration
Security Award rates automated
Connect to Xero or MYOB. Automatic penalty rates for nights, weekends, and public holidays under the Security Award.
- Security Award interpretation
- Night shift penalties
- Holiday loadings
- Xero/MYOB sync
HR for security
Manage licences and compliance
Track security licences, first aid certificates, and mandatory training. Get alerts before licences expire.
- Security licence tracking
- First aid certification
- Training records
- Expiry alerts
Team communication
Keep your guards connected
Share site updates and incident reports. Instant notifications for roster changes. Coordinate emergency responses.
- Incident reporting
- Site updates
- Roster notifications
- Emergency alerts
Security analytics
Track contract performance
Monitor labour costs against contracts. Track hours by site. Generate compliance reports for clients.
- Contract profitability
- Site hour tracking
- Compliance reporting
- Labour cost analysis
Employee rostering for call centres
Match skills to queues and SLAs
Plan rosters around forecasted call volumes, breaks, and channel mix using skills and location tags. Perfect Match AI suggests optimal staff by availability and preference.
Real-time labour budgets maintain wage costs across day parts and campaigns.
Time & attendance for call centres
Payroll-ready timesheets without disputes
Capture start, finish, and breaks via mobile or kiosk with optional photo and GPS verification for work-from-home checks.
Approved hours sync automatically to digital timesheets, supporting adherence tracking, overtime management, and audit trails.
Payroll integration for call centres
Fast, accurate pay runs
Approved timesheets sync directly to payroll with penalties, allowances, and overtime applied automatically.
Agents, team leads, QA, and support staff receive correct payment on time across multi-site or remote environments.
Leave management for call centres
Plan around PTO, training, and sickness
Agents request time off in the app and managers approve instantly.
Leave management updates rosters automatically, highlights conflicts, and suggests available replacements to protect SLAs and campaign targets.
Mobile apps for call centre teams
Fewer no-shows, better adherence
Staff confirm shifts, update availability, request swaps, and receive instant push alerts on mobile.
Managers fill open shifts faster, reduce no-shows, and keep remote or hybrid teams aligned to intraday changes.
HR compliance for call centres
Police checks, privacy and PCI training
Store and track credentials including police checks, privacy/PCI training, and client-specific inductions with expiry reminders.
Restrict rostering to qualified staff only to reduce risk on regulated campaigns.
Trusted by call centres
Hear from contact centres that simplified their workforce management with RosterElf. Built for Australian small businesses.
Andrew Nathan
November 13, 2025
"We are extremely happy with Roster Elf, it's a great improvement on the previous system we were using. Sean and all the staff have been fantastic, really know their stuff and make using RosterElf a pleasure."
Monica Van De Laak
October 16, 2025
"Sean was an amazing help, very patient and thorough."
Mary C.
October 13, 2025
"I can see my roster, enter availability, put leave in advance and clock on and off easily."
Compare your options
Not sure which workforce management platform is right for you? Explore our comparisons and reviews to make an informed decision.
Common roles in call centres
Download free job description templates for your call centres team
Call centre rostering FAQ
- Yes, RosterElf's rostering software supports skills tagging. Tag agents by skills (sales, tech support, billing) and match them to queues. Perfect Match AI suggests optimal staff based on skills, availability, and shift preferences.
- Build roster templates for different demand patterns—peak hours, quiet periods, and seasonal spikes. RosterElf's drag-and-drop interface lets you quickly adjust staffing levels to match forecast volumes.
- Yes, use location tags to identify remote vs on-site agents. All staff appear on one roster regardless of location, simplifying hybrid workforce management across your contact centre.
- Yes, RosterElf supports multiple locations. Create separate rosters for each site or combine them in one view. Analytics track labour costs by site, helping you improve staffing across locations.
- Create rotating roster patterns for morning, afternoon, and evening shifts. RosterElf's templates ensure fair distribution of desirable and less desirable shifts across your team while maintaining coverage.
Explore similar industries
See how RosterElf helps other businesses like yours
Real support from people who understand your business
At RosterElf, support isn't a ticket system — it's part of the product. Our Australian-based team helps you set up correctly, understand award rules, and stay compliant as your business changes. No scripts. No offshore handoffs. Just real help when you need it.
-
Guided setup and onboarding
-
Award and payroll questions answered
-
Ongoing help as your team grows
5.0 average rating Rated 5.0 by Australian businesses