Built for high-volume shifts, adherence, and multi-site teams

Call centre staff rostering, payroll & HR software

Contact centres balance fluctuating call volumes, skills-based queues, and strict adherence. RosterElf unites rostering, time & attendance, payroll, and HR so managers align staffing to forecasts, control wage spend, and give agents mobile self-service for availability, swaps, and updates—across on-site, hybrid, or fully remote teams.

Start free trial Book a demo

No credit card required

4.8 stars, 157 ratings

Best-rated rostering software on Xero and Google.

Smart workforce management for contact centres

Why call centres choose RosterElf

RosterElf helps BPOs and in-house centres align skills to demand, reduce labour costs, and stay compliant—without spreadsheets.

Forecast-aligned coverage

Employee rostering for call centres

Match skills to queues & SLAs

AI-assisted scheduling, templates, costed rosters

Plan rosters around forecasted call volumes, breaks, and channel mix. Rostering supports skills and location tags to place agents on the right queues, while Perfect Match AI suggests optimal staff by availability and preference. Real-time labour budgets keep wage costs in check across day parts and campaigns.

Accurate hours from login to logout

Time and attendance for agents & teams

Kiosk, mobile, GPS/photo options

Payroll-ready timesheets without disputes

Capture start, finish, and breaks with time & attendance on mobile or kiosk, including optional photo/GPS verification for WFH checks. Approved hours flow to digital timesheets automatically—supporting adherence, overtime, and audit trails for Fair Work and client reporting.

Award interpretation made simple

Payroll integration for call centres

Connect Xero & MYOB

Fast, accurate pay runs

Approved timesheets sync directly to payroll with penalties, allowances, and overtime applied. Payroll integration reduces re-keying and errors so agents, team leads, QA, and support staff are paid correctly and on time across multi-site or remote teams.

Approvals that update instantly

Leave management in contact centres

Keep queues covered

Plan around PTO, training, and sickness

Agents request leave in the app; managers approve with one tap. Leave management updates rosters instantly, highlights conflicts, and suggests available replacements so SLAs and campaign targets remain protected.

Real-time comms on mobile

Mobile apps for agents & supervisors

Notifications, open shifts, swaps

Fewer no-shows, better adherence

With the RosterElf mobile app, staff confirm shifts, update availability, request swaps, and receive instant push alerts. Managers fill open shifts fast, reduce no-shows, and keep remote or hybrid teams aligned to intraday changes.

Track licences and training

HR compliance & certifications

Always audit-ready

Police checks, privacy & PCI-related training

Store and track credentials with Certificates & Permits. Set expiry reminders for police checks, privacy/PCI training, and client-specific inductions. Restrict rostering to qualified staff only to reduce risk on regulated campaigns.

HR answers in seconds

Workwise AI for contact centres

Fair Work & policy guidance

Confident, consistent decisions

Unsure about penalties, rest breaks, or split shifts? Workwise AI gives instant guidance on awards, entitlements, and compliance so supervisors resolve issues fast and keep decisions consistent across campaigns and sites.

FAQ

Frequently asked questions

Rostering and Payroll Software Questions? We have the answers.

Yes. Staff request swaps and accept open shifts with manager approval to keep queues staffed.
Instant mobile notifications and live updates keep staff aligned, reducing missed shifts and adherence breaches.