Hospitality rostering software, with Hospitality Award templates ready
Build rosters around lunch, dinner and late trade, with your award rates applied to every shift.
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Pre-built award pack: Hospitality, Restaurant, Clubs and Fast Food awards
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Bar attendant, food and beverage attendant and cook on one roster
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Lunch and dinner services, split shifts and late close, then early open
How RosterElf handles hospitality
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Template weeks with live wage cost
Copy a template week, then shift cover to the services that are busy. Live wage cost shows on the roster while you build it.
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Switch on the Hospitality Award pack
Switch on the Hospitality Award pack (414 templates) and check it. RosterElf then costs each shift at the weekend, evening and public-holiday rates.
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Certificates with expiry reminders
Certificates sit on each staff profile in the HR Hub (Full Suite and HR plans), with automatic expiry reminders. An expired certificate does not block rostering.
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Swaps and open shifts in the app
Staff swap shifts and pick up open shifts in the app, and a manager approves each one. Swaps are on Core and Full Suite; team chat is on every plan.
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Clock-in with photo and GPS
Staff clock in on their phone or a shared tablet with photo and GPS, and the geofence can block clock-ins outside the venue.
Hospitality staff scheduling
Build the roster around the work, not last week's
- Copy a template week, then move cover to the busy days
- Every shift costed at your pay rates as you build it
- Publish to the staff app in one click
Swaps and open shifts in the app
Staff swap shifts and pick up open shifts in the app, and a manager approves each one. Swaps are on Core and Full Suite; team chat is on every plan.
Certificates with expiry reminders
Certificates sit on each staff profile in the HR Hub (Full Suite and HR plans), with automatic expiry reminders. An expired certificate does not block rostering.
Built for every kind of venue
Bakeries and takeaways
2am production and an 8am counter on one roster, food safety certificates tracked, and the early-morning rates you set in a pay template applied to every shift. Retail bakeries usually fall under the General Retail Award.
Pizzerias and delivery
Roster delivery drivers against order volume rather than a fixed week, track driver licences, and save the Friday-night and game-night weeks as templates.
Wineries and cellar doors
Cover vineyard, cellar door and production on one roster, track RSA and ChemCert certificates, and scale up casual staff and seasonal visa workers through vintage.
Liquor stores
Track RSA expiry with automatic reminders across every trading hour. Bottle shops are usually covered by the General Retail Award (MA000004), not the Hospitality Award.
Also on RosterElf: Restaurants Cafés Bars and nightclubs Hotels Catering Fast food Clubs
Hospitality Award and your roster
Switch the pack on, then check it against your staff
Activate the pack under Settings > Payroll > Pay Templates > Award Templates (how award templates work), then check each rule against your own award or agreement before relying on it.
- Every rostered shift costed at the pack's rates
- Weekend, evening and public-holiday rates by the hour
- Check each rule against your own award or agreement
How many hours between shifts?
- The rule
- 10 hours between the end of one day's ordinary hours and the start of the next, or 8 hours at a changeover of rosters (cl. 15.5), for full-time and part-time staff
- What it means on the roster
- A late close followed by an early open is the usual breach. Check each turnaround before you publish.
Is a 2-hour shift legal?
- The rule
- A casual is engaged and paid for at least 2 consecutive hours each time they attend work (cl. 11.3)
- What it means on the roster
- A 2-hour shift is the minimum. Venues under the Fast Food Award have a 3-hour casual minimum.
What counts as a split shift?
- The rule
- A working day broken into separate shifts. Full-time and part-time staff get an allowance of $3.69 a day for a 2 to 3 hour gap, or $5.60 for more than 3 hours (cl. 26.14, 2026/27)
- What it means on the roster
- Casuals are not covered by the allowance. Check Fair Work for current amounts.
A summary, not advice. Check the detail against Fair Work and the full Hospitality Award pay guide, which is updated each 1 July.
Check these while the roster is a draft
RosterElf does not check breaks between shifts or calculate split-shift allowances, so look for short turnarounds, engagements under the minimum and unintended split shifts before publishing — not when the timesheet is reconciled.
Hospitality Industry (General) Award (MA000009) — pay rates by period
| Period | Full-time & part-time | Casual |
|---|---|---|
| Ordinary hours (Mon–Fri) | 100% | 125% |
| Evening (Mon–Fri 7pm–midnight) | +$2.95/hr | +$2.95/hr |
| Night (Mon–Fri midnight–7am) | +$4.42/hr | +$4.42/hr |
| Saturday (all day) | 125% | 150% |
| Sunday (all day) | 150% | 175% |
| Public holiday | 225% | 250% |
Casual rates include the award’s 25% casual loading, which is why Sunday casual is 175% (150% plus 25%). Rates change each 1 July; the full breakdown by classification, junior age and allowance is in the hospitality award pay guide. Always verify against Fair Work.
From clock-in to payroll
Staff clock in on a tablet kiosk or their phone, managers approve timesheets against the roster, and approved hours go to Xero or MYOB. RosterElf is not payroll software: it costs the timesheets and sends them to your payroll.
Clock-in
A tablet kiosk or the staff app, with GPS recorded at clock-in, breaks and clock-out. The geofence can block clock-ins off site. On Core and Full Suite.
Timesheets
Worked hours land beside the rostered shift, costed at your pay rates, for a manager to approve before the pay run.
Xero and MYOB
Approved, costed timesheets go to Xero or MYOB, so nothing is re-keyed. Your payroll still runs the pay.
The Embassy by Devlin's on RosterElf
Our managers wrapped their head around it in about 45 minutes.Teresa Klenk · Founder, The Embassy by Devlin's Read the customer story
Reviews from RosterElf customers
Andrew Nathan
November 13, 2025
"We are extremely happy with Roster Elf, it's a great improvement on the previous system we were using. Sean and all the staff have been fantastic, really know their stuff and make using RosterElf a pleasure."
Monica Van De Laak
October 16, 2025
"Sean was an amazing help, very patient and thorough."
Mary C.
October 13, 2025
"I can see my roster, enter availability, put leave in advance and clock on and off easily."
Hospitality rostering templates and guides
Free templates, guides and job descriptions for your business.
Comparing tools? Read our guide to the best rostering software in Australia .
Try hospitality rostering free for 15 days
Start your trial with the Hospitality Award pack ready to activate.
No credit card 4.7 stars from 329 reviews on Google, Xero, G2 and Capterra
Real support from people who understand your business
At RosterElf, support isn't a ticket system — it's part of the product.
More about our support
Our Australian-based team helps you set up correctly, understand award rules, and stay compliant as your business changes. No scripts. No offshore handoffs. Just real help when you need it.
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Guided setup and onboarding
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Award and payroll questions answered
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Ongoing help as your team grows
Hospitality rostering FAQ
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Look for rostering software that costs each shift at your award’s rates while you build the roster, tracks RSA and food safety certificates, and lets staff swap shifts on their phone. RosterElf has a ready-made Hospitality Award pack you can switch on in the free trial. It then sends approved, costed timesheets to Xero or MYOB for your pay run.
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Under the Hospitality Award, full-time and part-time employees need at least 10 hours between finishing one day’s ordinary hours and starting the next. That drops to 8 hours at a changeover of rosters (clause 15.5). A late close followed by an early open is the usual problem, so check each turnaround before you publish the roster.
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Yes. Under the Hospitality Award a casual must be engaged and paid for at least 2 consecutive hours each time they attend work (clause 11.3), so a 2-hour shift is the minimum. Venues under other awards differ. Casuals under the Fast Food Award have a 3-hour minimum, for example. Always check the award your venue is covered by.
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A split shift is a working day broken into separate shifts. Under clause 26.14, full-time and part-time employees who work one are paid an allowance of $3.69 a day when the gap is 2 to 3 hours, or $5.60 when it’s more than 3 hours (2026/27). Casuals aren’t covered by this allowance. Check Fair Work for current amounts.
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Pubs, hotels, bars and accommodation usually fall under the Hospitality Award (MA000009). Restaurants and most cafés usually fall under the Restaurant Award (MA000119), registered clubs under the Clubs Award (MA000058), and takeaway outlets under the Fast Food Award (MA000003). RosterElf has a ready-made pack for each of the four. Confirm coverage with Fair Work before you switch one on.
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Yes. RosterElf is not payroll software: it costs approved timesheets at your pay template rates and sends them to Xero or MYOB, where you run the pay, so nothing is re-keyed. New Zealand venues use Xero, MYOB or a Smartly file export; UK venues use Xero UK or CSV.
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Staff clock in on their own phone, or on a shared tablet kiosk at the pass, with optional photo verification and GPS. An admin can set the geofence to block clock-ins outside the venue’s radius. Clock-ins are compared with the roster, and approved hours become timesheets that are ready for payroll.