Roster Elf Pty Ltd ("Roster Elf", "our", "we" or "us") regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to the collection of personal information by Roster Elf from its customers and users.
Roster Elf is committed to protecting customer’s personal information in accordance with the Australian Privacy Principles ("APPs") contained in the Privacy Act 1988 (Cth) ("Privacy Act").
We make this policy available on our website at Roster Elf Privacy Policy. To request a hard copy, email customersupport@rosterelf.com.
The personal information we collect about you depends on your dealings with Roster Elf. It may include:
We collect information by lawful and fair means when it is reasonably necessary for our functions (staff management, rostering, payroll integration, shift swapping, time & attendance).
Information is collected when:
If you purchase a product or service, we may request contact details (name, email, postal address) and financial details (credit-card number, expiry date). These are used for billing and order fulfilment; if an order can’t be processed we’ll contact you.
All correspondence (sales, support, accounts) may be collected and stored.
Subject to Privacy-Act exceptions, we collect sensitive information only with your consent when reasonably necessary for Roster Elf’s activities. Voluntary provision of sensitive information constitutes consent.
If we receive unsolicited personal information, we assess whether it could have been lawfully collected. If not, we destroy or de-identify it as soon as practicable (where lawful and reasonable).
We may use or disclose personal information to:
"Elf AI" is our AI chatbot powered by "Alhena AI". We discourage including personal or confidential information in prompts because that data is collected and handled by "Alhena AI", not by us.
The optional chat function ("Chat Feature") is powered by Stream.io, Inc ("Getstream"). Any information you disclose there is handled under Getstream’s privacy policy; we cannot view it.
We may use your information to send news, updates and promotional material unless you opt out. To opt out, contact us via the details above.
Sensitive data (e.g., credit-card numbers) is encrypted with SSL and complete card details are never permanently stored. Industry-standard practices protect personal information in transit and at rest.
Activity-feed data is retained for up to two years, then destroyed or de-identified unless retention is required by law. For security questions email customersupport@rosterelf.com.
You may request access to or correction of your personal information. Proof of identity may be required. We aim to respond within 30 days.
Roster Elf may disclose personal information overseas (e.g., United States, European Union) and takes reasonable steps to ensure it is protected unless you consent or an exemption applies.
Internet transmission is not entirely secure. Links to external sites are provided for convenience; their privacy practices are outside our control.
To complain about a privacy breach, contact us first. If dissatisfied, contact the Office of the Australian Information Commissioner (Privacy Complaints, 1300 363 992, enquiries@oaic.gov.au).
We review and update this policy periodically. Updates are posted on our website and elsewhere as appropriate.
