Theory-wise, effective staff scheduling is simple—make the best work schedules to combat under or overstaffing. Although In practice, it is not.
It can be a huge challenge to create a schedule with different shift types to choose from. And once you’ve made a schedule, it’s not even a guarantee that it’ll stay optimal given you have to cope with last-minute time-off requests and shift swaps. Definitely a pain in the neck.
But wait, there is always a light at the end of a tunnel, yes?
In this post, you’ll know the secrets to an efficient staff schedule that’ll help achieve a “perfect match” in terms of employees and their shifts. This, in turn, will keep your team satisfied so as your customers, all while minimising labour costs. So, if you’re ready, let’s go!
Step 1: Understand Your Staff’s Line of Work
Part of creating an effective team schedule is to know what an employee is expected to do and fulfil in their shift. Depending on your business, you can gauge their work quantity in a myriad of ways.
For example, if you’re managing a restaurant, you can check how many covers a server completes during their shift. Do the same process for each scope of work and make sure to specify the tasks for different job roles across your organisation. Don’t forget that these duties vary depending on your business type.
Step 2: Observe the Time When You’re Busiest … and Sluggish
To help you predict levels of activity in the future, make use of the present activity levels. Consider sales cycles under the daily, monthly, and yearly data. For example, if your data shows that certain times of the year or day are usually buzzing than others, then you can, somehow, foretell that such a pattern will likely repeat per se. From this, you can plan accordingly.
You’ll now have a clearer view as to how many employees you need, and start dividing the production standards by the number of customers. For example, if your restaurant frequently does 150 covers on a Tuesday, and does 30 covers in an 8-hour shift for a server, you’ll probably need 5 servers then.
That said, always remember that not all employees are built the same as some are more productive compared to others. You definitely don’t want to overstress your employees with work, thus, avoid adding long overtimes on their current shift. Lastly, assess the results with your intuition and make changes that you feel are fitting.
Photo by: Photo by: Ivan Samkov | Pexels
Step 3: Anticipate Activity Levels
Another important aspect to heed is the pace of your current activity—how hectic your workforce is on certain days and hours of the day. Doing so helps you determine the right amount of employees needed throughout the working hours.
As the owner, you know your business better than anyone else, so it might be tempting to make staffing choices based on hunch alone. However, as much as possible, don’t. It can be dicey given your intuition may be wrong, leading to less maximise schedules that leave you either under or overstaffed.
One effective method to curb and make smarter staff schedules is to check business data from labour and sales reports. For instance, sales reports can tell you how many covers restaurant owners are doing on days when operations are busy, and which months are slow. This is beneficial as it helps you determine work schedules that need more people and vice versa.
Step 4: Take Into Account the Needs of Your Staff
Another valuable step to scheduling effectively is to consider staff needs. With this in mind, make sure to balance the need of your team for an optimised schedule. Make sure you:
Notify your staff in advance of any changes in the schedule
Distribute per employee an equal amount of shifts
Provide employees with the option to swap or switch work schedules easily
Be transparent and delineate roles to staff to avoid confusion and ambiguity
Let your employees manage their leave requests themselves
Always anticipate unforeseen events to happen—plan accordingly for last-minute shift swaps and absenteeism
Finally, to ensure you’re always adhering to labour laws, work closely with your HR team
Step 5: Choose a Staff Scheduling Method
After you’ve tackled the above steps, time to create a staff schedule. There are three ways to choose from when creating your staff schedule or roster: Spreadsheets, pen and paper, and a staff scheduling app. Now, when deciding which is more suitable for your organisation, analyse the pros and cons of each method.
Pen and paper
While using a pen and paper is the most cost-effective method, it is also very time-consuming. Plus, it’s more prone to errors.
Excel or Google spreadsheets
Of course, this is way more advanced than the typical pen and paper, yet it requires more of your time when creating schedules. Another downside is that you can’t even automate the scheduling process which makes it more irksome.
Employee scheduling software
This saves you more time in making and managing employee shifts—and even money, eventually. It’s way easier to make amends and you can share it across your workforce seamlessly.
Creating a staff roster has never been quicker, easier, and more streamlined. Time to take your scheduling game to the next level and boost your business’ performance. RosterElf’s scheduling software makes it more convenient to create effective employee schedules.
Photo by: RosterElf
Step 6: Disseminate the Work Schedule to Your Staff
Once you’ve settled and are satisfied with the outcome, distribute it to your employees. This way they’ll know their schedule and adhere accordingly or make necessary changes ahead of time. If you’re utilising Excel, send it via email.
For whiteboards or notice boards, give your employees a heads up when the new shift is set up. Inform them that they have to check it regularly for possible changes. You may want to schedule meetings regularly to discuss changes in work schedules or other updates.
And if you’re using RosterElf rostering software, you can publish the schedule on the app itself. Employees can then get notifications via their mobile devices about the new schedule, and changes in the future. This approach significantly reduces manager input because of fewer in-person meetings, thus maximising the overall time and productivity of your staff.
Step 7: Build a Scheme for Team Communication
No matter how thorough you are, there will always be at least a single change you have to make after the schedule is completely set up and is final. To prevent the “change” from turning into more issues, the best way is to build a team communication strategy for schedule swaps and revisions.
Whatever it is that works best for your restaurant, either staff making shift swaps unassisted or they need approval from the manager, ensure policies are placed and properly relayed. This helps prevent further headaches and troubles.
To make it hassle-free, schedule-making-wise, set up a dedicated channel for team communication about work. RosterElf has built-in staff communication together with rostering for a better schedule-making experience.
Crafting an effective employee schedule isn’t as simple as you think it is, but with the help of automatic scheduling software, it has become uncomplicated and is straightforward. More and more businesses are now shifting their gears and adopting the automated way of staff rostering.
And if you’re planning to switch to an easier route of setting up shifts, RosterElf does the job for you. Our rostering tool can help you save time, create a business budget you can stick to, and optimise team productivity.
What are you waiting for? Time to take your scheduling game to the next level and boost your business’ performance. Call us now at 1300 353 000 and our team will be more than happy to assist you.
To get a more clear view of how our app works, enjoy 30-day access to our tool for free!