We launched many new features requested by our customers last year, and this January was a good time to check in with them. How happy are small and medium-sized businesses with using RosterElf? Are we doing a good job, and where can we improve? Where do we sit in the market?
To find out, we implemented a quick feedback questionnaire in our app and asked all our paying customers to tell us how they like RosterElf. And the results were stunning: we scored an NPS (Net Promoter Score) of 7.9/10! To be clear, the industry average for software & apps is around 3.1.
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