Hiring new employees can be one of the biggest challenges in business. But hiring a new manager is even more challenging. They have to possess essential leadership qualities, and if you don’t get it right, the implications can be messy.

If you’re able to get it right, your new manager will help drive employee engagement, productivity, and profit. Get it wrong, and a newly hired manager can make a mess and leave you to pick up the pieces of your business.

Therefore, hiring managers’ entire selection process needs to be different from the strategies used when recruiting other employees. We need to look for a range of different skills to ensure the new manager’s candidate is the right fit.

There are ten qualities you should be looking for when hiring a new manager. 

1. Communication

A manager with poor communication skills but great ideas can be challenging. The whole point of effective management is communicating a vision to the team to understand and feel engaged.

Great managers have strong communication skills. They understand the need to adapt their messaging accordingly.

Moreover, effective communication will be required to handle more delicate business issues such as employee conflict, morale and performance coaching.

2. Trustworthy

Business owners hire managers to help lead the team day-to-day. As such, managers have responsibilities, access, and tasks that demand them to be trusted. 

If you hire a manager that you don't trust, you’ll find yourself spending an unnecessary amount of time worrying about things you shouldn’t need to. 

3. Loyal

Managers are the eyes and ears of the business. With this comes the challenging task of finding the balance between maintaining a strong relationship with employees whilst being loyal to the company and owners.

It is paramount that newly hired managers should put their loyalty to the business and its owner before their friendships with employees.

4. Decisive

Problems in business come up daily. The last thing you want is a manager who can't make decisions on the fly, but instead seeks guidance on every small matter.

Managers need to remain calm in a crisis, weigh up the options, make decisive decisions, and communicate them clearly with their team. 

5. Empathy

Look for managerial hires who understand the importance of listening to their employees with empathy and looking for win-win outcomes. The big stick approach is dead.

6. Focus

The to-do list in business is never-ending. Effective managers can instinctively cut through the long list and focus on the most important tasks.

7. Drive

Managers need to be self-drivers and not rely on others to push and motivate them to achieve outcomes. Looking for signs of self-motivation is key in selecting new managers.

8. Creativity

As business owners, we don't have all the answers. Thinking we do is a mistake. We need managers to use creative thinking to solve problems and suggest better ways of doing things. 

9. Commitment

Nothing sucks more than putting a heap of effort into training and coaching a new manager only for them to leave. Ensure any new manager is dedicated to the company for some time and can see a career path.

10. Optimism

Business, like life, is full of highs and lows. It's easy to love work when things are going well, but the manager needs an air of positivity even when it gets tough to keep the team on track and the culture healthy.


These ten qualities are what to look for when hiring a new manager. It may be challenging to find something with all 10, so make a list and number from most important to least important regarding your business.

Then you can start to shortlist manager candidates and select the best person who embodies your businesses values and management style. 

Pro tip: Don't rush manager interviews. Take the time to make sure your most valued qualities are present. 

To help make things easier for your new manager, consider RosterElf online rostering software