For staff and an entire organisation to succeed, there need to be competent managers around the team - to provide support. Managers will have the technical ability to deliver upon set targets and meet budgets. But managers should also have the people skills to manage different personalities and help bring about healthy team chemistry.

One of the most common reasons staff resign from their roles is they dislike their manager and have a poor relationship with them. This is a sign that the relationship between employee and manager needs to be worked on each day and building trust is the most crucial aspect of the relationship. Without trust, your staff will fail to see your vision and perform for themselves, not the team.

The best-performing organisations and managers constantly review their behaviour and management style by gaining feedback from their team. Good manager works tirelessly on improving their weak points, not only of the organisation but of themselves.

To get you going on the right track, here are ten mistakes you should avoid:

1. Failure to get to know the person, not the results 

Ensure you take the time to get to know your team and their hobbies and interests, and perhaps even provide a mentoring role in their professional careers.

2. No clear vision

Understand your organisation's vision and values and ensure your staff are aligned to your vision.

3. No trust

Build trust by listening to your team and providing them with clear objectives.

4. Fail to listen

Listen carefully to the feedback staff are providing to you and be actively engaging. This will show you genuinely care about your employee's opinions.

5. Make decisions without feedback

Before you make decisions that will affect the team, ask for different opinions and feedback that will help satisfy the majority of your group of staff.

6. Sweeping problems under the rug

Be active in addressing critical issues and reviewing solutions to resolve the issues. If they are not acted upon swiftly, your staff cannot realise their full potential in the role.

7. Failure to communicate effectively

Use the necessary tools to communicate with your staff about changes or topics surrounding your business. They might be small catch-ups, but they will show you genuinely care and want to improve the workplace.

8. Not treating your team equally

Position or rank in your business should not affect how you treat your staff. You should never favour one person or compare one to another.

9. Throw employees under the bus

As a manager, you should take full responsibility for your staff's performance. Motivate your staff by providing support.

10. Trying to be friends with employees who report to you

This is similar to favouritism. It can lead to a mix of professional and business relationships whereby gossip is unhealthy for business growth.

As a manager, it is best to understand your employees and acknowledge that they provide much more than numbers to your business. Invest quality time with your staff to ensure they are on the same page and engaged in their work.

Treating your employees with the utmost respect, in turn, will funnel down to your customers, who will appreciate the high level of customer service and knowledge from the staff.

Whether you've just been promoted to a managerial position or looking to fine-tune your management skills, you can become a valuable asset to your team and build healthy and lasting relationships.

Best Wishes!

Chris Fordyce

Customer Success @RosterElf

Have Questions?

We Have The Answers!

Why is it important for managers to build trust with their employees?

Building trust ensures employees align with the manager’s vision and perform collaboratively. Without trust, staff may only work for personal gain, leading to a lack of team cohesion.

How can managers improve their people skills?

Managers can improve people skills by getting to know their team personally, actively listening, and engaging with feedback. This helps in understanding different personalities and fostering healthy team chemistry.

What is the impact of poor communication from managers?

Poor communication can lead to misunderstandings, unresolved issues, and a lack of direction. Effective communication ensures that employees are informed, engaged, and feel valued.

How should managers handle critical issues within the team?

Managers should address critical issues promptly and actively seek solutions. Ignoring problems can prevent employees from reaching their full potential and harm team morale.

Important Notice

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