The effects of poor communication in the workplace can be detrimental to your business and your bottom line. When employees are uninformed and lack the necessary tools to communicate properly, they can become stressed, and the business could experience reduced profit.
When businesses and their management don’t have the means to communicate with employees properly, the following areas can become affected:
Sometimes the result of poor communication is a lack of direction. When managers communication is vague, employees may find it difficult to fulfil the tasks they were assigned. This can result in inefficiencies within the business and a lack of motivation to exceed performance and get the job done.
Employees who thrive in a workplace clearly understand the business goals and contribute. It becomes more than just a job, and they come to work feeling motivated to do what they can to help the business succeed. The effects of poor communication in the workplace can send the company culture into the dumps and leave employees with no motivation to come into work and succeed.
Without clear direction and feedback, employees may experience more mistakes and errors in their day to day tasks. These continuous errors can lead to unwanted stress and quickly become a vicious cycle. Poor communication leads to stress, leading to even worse communication and additional stress.
Creating a top-down culture where everyone from junior employees to the boss encourages and support innovation is a must. However, when there is poor communication in the workplace, there can be an increase in confusion and whether every employee's ideas are welcomed and encouraged. Encouraging employees to share their thoughts or carving out time weekly to do so will inspire innovation throughout everyone.
Employees rely on their managers to provide direction, updates and feedback. Managers who are poor at communicating will find it difficult to lead and thus send miscommunication out to all employees, creating a workplace with poor communication and the lack of awareness to recognize a problem. Leadership’s top skill must be communication.
Behaviours that create poor communication
There are certain behaviours you can adjust to avoid the effects of poor communication in the workplace. These include:
- Providing incomplete answers
- The format in which you communicate
- Improvising or guessing
- Providing too much information
- Spreading gossip or feeding into gossip
When your business is experiencing poor communication, try and observe your leadership team and employees' following behaviours. You can start to restructure from the group up and slowly improve the team's communication efforts.
Leading a team can be challenging, with lots to think about and new fires to put out every day. These tips for new managers are a great start to get your team on the right foot in 2021.
Considering managing your team all in one place? Try RosterElf’s workforce management tool that will keep your communication streamlined and employees informed.