With the industry's current challenges, effective rostering in hospitality has never been so crucial for maintaining operational efficiency, meeting customer expectations, keeping employees satisfied, and ensuring legal compliance. 


Staffing Efficiency.

Effective rostering ensures adequate staff coverage during peak periods and that resources are not wasted during quieter times. It helps balance labour costs and productivity, ensuring that the perfect number of staff members are scheduled to meet the demands of the business.

Customer Satisfaction.

A well-planned roster ensures enough staff members are available to provide excellent customer service. It helps prevent understaffing situations that can lead to longer wait times, poor service, and customer dissatisfaction.

Employee Satisfaction.

Fair and efficient rostering practices contribute to employee satisfaction. It allows employees to have a better work-life balance, adequate notice for their shifts, and a sense of fairness in scheduling. This, in turn, leads to higher employee morale, engagement, and retention.

Skill Optimisation.

Rostering allows managers to assign staff members to shifts and positions based on their skills, expertise, and experience. By matching the right staff members to the right roles, the efficiency and quality of service can be maximised.

Compliance with Labor Laws.

Rostering ensures compliance with labour laws and regulations regarding working hours, breaks, and overtime. By adhering to these rules, businesses can avoid legal issues and potential penalties.


1. Plan Ahead.

Create a schedule well in advance to give staff plenty of notice and allow them to plan accordingly.

2. Be Fair.

Rotate shifts and ensure all staff members are given an equal opportunity to work desirable shifts and days off.

3. Take Into Account Staff Preferences.

Ask staff members about their availability and schedule shifts that accommodate their needs as much as possible.

4. Be Flexible

Be open to making changes to the schedule if necessary, such as accommodating-up staff if it's very busy or during special events.

5. Communicate Clearly.

Clearly communicate the schedule to all staff members and ensure they are aware of any changes or updates.

6. Keep it Organised.

Use a scheduling software or tool to make it easy to view, update, and share the schedule with staff members.

7. Have a Backup Plan.

Have a plan in place for when staff members call in sick or can't make their shift.

8. Consider Staff Skill Set.

Assign staff with appropriate roles and duties based on their skills and experience.

9. Make it Legal!

Be aware of labour laws and regulations, and ensure that the schedule complies with any relevant rules regarding breaks, overtime and fair distribution of work hours.

Have Questions?

We Have The Answers!

Why is effective rostering crucial in hospitality?

Effective rostering ensures efficient staffing during peak times, reduces costs during slow periods, and balances labour costs with productivity, leading to operational efficiency and enhanced customer satisfaction.

How does rostering affect customer satisfaction?

Well-planned rosters prevent understaffing, reduce wait times, and improve service quality, which boosts customer satisfaction.

How does skill optimisation in rostering benefit the business?

Rostering enhances service quality and efficiency by assigning staff based on their skills and experience, ensuring the right people are in the right roles.

What legal aspects must be considered in rostering?

Rostering must comply with labour laws regarding working hours, breaks, and overtime to avoid legal issues and penalties.

Important Notice

The information contained in this article is general in nature and you should consider whether the information is appropriate to your needs. Legal and other matters referred to in this article are of a general nature only and are based on RosterElf's interpretation of laws existing at the time and should not be relied on in place of professional advice.

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