Download invoices and receipts in RosterElf (Stripe)
This article explains how to download invoices in RosterElf. You may need to download invoices for accounting, record keeping, or reconciliation purposes. RosterElf allows you to access your
billing history and download invoices or receipts directly from your account settings.
Keeping copies of your invoices helps you stay organised and ensures you have accurate financial records. You can quickly locate past invoices, download them as needed, and share them with your
accountant or payroll team. This process is simple and only takes a few steps within your account overview. If you also need to update your billing details or update your credit card, those can be managed from the same billing
info section.
1. Download invoices in RosterElf settings
This section explains how to download invoices in RosterElf using your account settings. You will learn how to navigate to your billing information and access your invoice history. This allows you
to download invoices or receipts whenever needed.
Downloading invoices from your settings ensures you always have access to accurate billing records. It also helps you manage expenses, track payments, and provide documentation for accounting or
reporting purposes. Follow the steps below to open your account overview and download your invoice.
1.1 Download invoices from billing info
1.1.1 Open RosterElf in your web browser.
1.1.2 Press the welcome message in the top right corner of the screen.
1.1.3 Press account overview from the dropdown menu.
1.1.4 Press subscription settings.
1.1.5 Press billing info.
1.1.6 Select an invoice from the invoice history section.
1.1.7 Pressdownload invoice or download receipt to save the document.
1.1.8 Close the tab and pressreturn to RosterElf.
Frequently asked questions
1. How do I download invoices in RosterElf?
To download invoices in RosterElf, open your account and go to your account overview. Then select subscription settings and open billing info. From there, choose the invoice you want and download either the invoice or receipt. This process allows you to quickly access your billing history and save documents for your records.
2. Where can I find my invoices in RosterElf?
You can find your invoices in the billing info section within your account overview. Navigate through subscription settings to access your billing history. This section stores all past invoices and receipts, making it easy to locate and download them when needed.
3. Can I download both invoices and receipts in RosterElf?
Yes, RosterElf allows you to download both invoices and receipts. Once you select an invoice from the billing info section, you can choose whether to download the invoice or the receipt. This helps you keep accurate records for accounting and reconciliation.
4. Why should I download invoices from RosterElf?
Downloading invoices helps you maintain accurate financial records. You can use these documents for accounting, tax reporting, and reconciliation. Keeping copies also makes it easier to share information with your accountant or payroll team when required.
5. What should I do if I cannot download an invoice in RosterElf?
If you cannot download an invoice, check that you are in the correct billing info section within your account overview. Ensure your access permissions are correct and try refreshing the page. If the issue continues, contact RosterElf support for assistance.
6. Why do I have two invoices for my annual subscription?
The first invoice is a pro-rata charge for the remaining days in the current month. On the 1st of the following month, you will be charged for the full annual subscription.
7. Can I have fewer seats than active staff on my annual subscription?
No. The number of seats on your annual subscription cannot be less than your active staff count.
8. When will I be charged for adding additional seats?
You will be charged 5 days after increasing your subscription seats.
9. Will I be charged if I reactivate a staff member for reporting?
No. You will only be charged if the staff member remains active 5 days after reactivation. To avoid charges, archive the staff member after completing your report.
10. Can I update my billing email in Stripe?
No. Currently, there is no option to update the billing email in Stripe.
11. Why am I charged GST if I am not in Australia?
The Stripe platform is identifying you as located in Australia. To change this and provide the correct Tax ID, you will need to update your billing information in Stripe.
Still need help?
Our Australian-based support team is here to assist you.
