Book a free 30-minute support call
Existing customer and need hands-on help? Pick a time and our Australian-based Customer Success Team will talk you through setup, rosters, timesheets, or troubleshooting.
Free and included in your subscription. No charge, ever.
Evaluating RosterElf instead? Book a free 30-minute demo. For instant answers, try Elf AI and live chat or learn about RosterElf phone support.
Don’t want to wait for a call?
86% of issues are fixed in minutes with a quick guide — plus Elf AI answers 24/7. Tell us what’s up and we’ll take you straight to the fix. A support call is always here if you’d rather.
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Reviews from our customers
Read what our clients have to say about us
Andrew Nathan
November 13, 2025
"We are extremely happy with Roster Elf, it's a great improvement on the previous system we were using. Sean and all the staff have been fantastic, really know their stuff and make using RosterElf a pleasure."
Monica Van De Laak
October 16, 2025
"Sean was an amazing help, very patient and thorough."
Mary C.
October 13, 2025
"I can see my roster, enter availability, put leave in advance and clock on and off easily."
Support calls: frequently asked questions
- Support calls run for 30 minutes with our Australian-based Customer Success Team — enough time to work through a setup question or troubleshoot an issue together. For all the ways to get help, see our support and training resources guide.
- Yes. Support calls are included in your RosterElf subscription at no extra charge, no matter how often you book one.
- Anything you are stuck on — setup and onboarding, rostering, timesheets, payroll export issues with Xero or MYOB, or billing and subscription questions.
- Support calls are for existing customers who need hands-on help. If you are evaluating RosterElf for your business, book a free 30-minute demo instead for a tailored walkthrough.
- Have your RosterElf account details handy and a short description of what you are trying to do or the issue you are seeing. Screenshots help if something looks wrong on your screen.