An honest Deputy review 2026:
Pricing, features, pros & cons

Deputy review - quick summary

Overall Score

8.3/10

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Score breakdown

Who is Deputy?

We tested Deputy as a workforce management platform for scheduling staff, tracking time and attendance, managing timesheets, and feeding data into payroll systems. From our testing, its strongest areas are rostering, mobile usability, and time tracking — particularly for medium-to-large teams with structured shift patterns.

Where Deputy divides opinion is pricing and scope. We found costs can rise quickly as headcount grows, and while there's some HR functionality, it's not a full HR system. If you're expecting deep HR workflows, policy management, or end-to-end compliance tooling, you may need additional software.

Deputy review methodology

We spent 1 week hands-on testing Deputy — creating real accounts, building rosters, testing payroll exports, and evaluating Australian award compliance. This review is based on actual product use, not marketing claims.

• Built and tested real rosters using a live Deputy account
• Tested Xero and MYOB payroll integration workflows
• Analysed 1,300+ verified reviews from Trustpilot, Capterra & Xero App Store

This means you can trust our assessment is based on real-world experience with Deputy — not vendor-provided demos or marketing materials.

Deputy user reviews

Xero App Store ratings

Deputy is a certified Xero-connected app listed on the Xero App Store. We prioritise Xero App Store reviews in our analysis because they come from verified Xero users who have actually integrated Deputy with their accounting software — with no incentives offered for leaving reviews.

This matters because Xero is the leading accounting platform for Australian small businesses, so feedback from this community directly reflects the experience of the businesses most likely to use Deputy for rostering and payroll integration.

4.0 / 5

146 verified reviews on Xero App Store

What Xero users highlight

• Simplified rostering — drag-and-drop scheduling and award interpretation praised by managers
• Multi-site management — works well for businesses with multiple locations and large teams
• Staff self-service — employees can clock in, swap shifts, and view timesheets easily

Common concerns from Xero users

• Support responsiveness — some users report slow email-only support and unactioned feature requests
• Sync errors — occasional unmapped pay items or connection timeouts with Xero integration
• Pricing complexity — costs can add up with add-ons, and some features require higher tiers

Other Deputy reviews

Across review platforms, Deputy shows mixed ratings. While incentivised platforms (Capterra, G2) rate Deputy at 4.6/5, independent review sources tell a different story. Trustpilot Australia rates Deputy significantly lower at 3.9/5 based on verified customer reviews. Common complaints include pricing complexity, technical glitches, slow support response, and Australian award interpretation issues.

This review prioritizes independent, non-incentivised reviews while including incentivised platforms for transparency. Review sources are clearly labeled so you can assess credibility.

Deputy ratings on key platforms

Common themes in user feedback

Xero App Store reviews show mixed feedback. Positive comments highlight feature depth, while concerns include:

• Xero integration issues
• Support delays
• Complex setup for payroll and awards

Real user experiences from trustpilot and capterra

To provide transparent insights, we've extracted verified user reviews from independent platforms. Below are direct quotes from Australian business owners and managers who have used Deputy:

What users like about Deputy

"The mobile app is fantastic. My staff can clock in and out from their phones, and I can approve timesheets on the go. Makes life so much easier."

— Sarah M., Retail Manager | Trustpilot AU, 4/5 stars, January 2026

"Deputy is very easy to use and navigate. The interface is intuitive, and training new managers on it doesn't take long."

— James T., Operations Coordinator | Capterra AU, 4/5 stars, December 2025

Pricing complaints

"Deputy is way too expensive for what it offers. We used it for 6 months and couldn't justify the cost anymore. The add-ons really stack up, and you need most of them to make it work properly."

— Restaurant Manager, QLD | Capterra AU, 2/5 stars, November 2025

"Price increases disguised as 'new features' that we didn't ask for. We're now paying 40% more than when we started, and the value hasn't increased to match."

— David L., Hospitality Business Owner | Trustpilot AU, 2/5 stars, October 2025

Technical issues

"We've had ongoing issues with glitches, especially around notifications and shift reminders. Sometimes staff don't get notified about their shifts until it's too late."

— Michael P., Café Owner | Capterra AU, 3/5 stars, December 2025

"The notification system is unreliable. We've had several instances where employees claimed they never received shift notifications, and checking the logs showed Deputy never sent them."

— Emma K., Retail Manager | Trustpilot AU, 2/5 stars, September 2025

Customer support concerns

"Support response times are terrible. We've waited days for responses on critical issues affecting payroll. When you're paying this much, you expect better."

— Alex R., Operations Manager | Capterra AU, 2/5 stars, November 2025

"We had multiple support tickets for the same issue, and they kept getting merged and closed without resolution. Felt like we were going in circles for weeks before someone actually fixed it."

— Restaurant Owner, VIC | Trustpilot AU, 3/5 stars, August 2025

Australian award compliance issues

"The biggest issue for us was Australian award interpretation. We're in healthcare (SCHADS Award), and Deputy's calculations kept coming out wrong. We had to manually check everything, which defeated the purpose of automation."

— Healthcare Manager, NSW | Capterra AU, 2/5 stars, October 2025

Our analysis: These real user reviews highlight a pattern we also observed. While Deputy's core functionality and mobile apps receive praise, Australian businesses consistently report issues with pricing transparency, technical reliability, support quality, and award interpretation accuracy. The gap between Trustpilot's 3.9/5 rating (verified reviews) and Capterra's 4.6/5 (incentivised reviews) suggests these concerns are more widespread than incentivised platforms indicate.

Pros & cons

Deputy rostering and scheduling

Deputy functions as a comprehensive scheduling platform for small to large businesses, with tools designed to reduce administrative effort and improve shift coverage. We found its approach built around configurability and scale, offering flexibility for businesses with varying operational complexity.

For Australian businesses, Fair Work–compliant rostering is an important consideration. Deputy supports this through configurable templates, fatigue management rules, and alerting mechanisms rather than built-in award interpretation. This places more responsibility on managers to ensure settings are correctly configured for their specific award and agreement requirements, unlike platforms with built-in award interpretation engines.

In this section, we analyse the core elements that influence daily roster creation—views, shift detail, filtering, automation, budgeting, and overall scheduling performance.

Deputy: scheduling overview

Here we examine how Deputy handles day-to-day rostering, including layout, usability, roster views, shift detail, filtering options, automation tools, and labour cost visibility.

We found Deputy provides robust core scheduling functionality, with an emphasis on flexibility, forecasting, and support for larger or multi-location workforces.

Roster layout & first impressions

Deputy calls its roster a "Schedule" — a nod to its global positioning. The default view presents staff in a left-hand column with shifts in a central grid, while primary actions sit across the top.

We found the layout structured and consistent, though there is a clear separation between the staff list and the shift grid. By default, the staff panel shows weekly hours and cost summaries, with additional information accessible via secondary clicks. This keeps the interface clean but can require extra interaction to view deeper context.

Shift detail & information density

Deputy displays a relatively light level of information directly within the schedule grid, typically showing area or location details. We noticed break information, pay context, and compliance indicators are not visible on the main roster and instead require opening the shift modal.

While this reduces visual clutter, we found managers often need to click into shifts to confirm full details, particularly when checking breaks, compliance, or role-specific information.

Roster views & navigation

Deputy provides several scheduling views and navigation options, including:

• Daily, weekly, and two-week schedule views
• Staff, site, and area-based roster views
• Monthly view with days displayed horizontally
• Filters accessed via a dedicated sidebar
• Leave displayed in a separate "On Leave" section rather than inline

The filtering system is functional but more segmented, requiring navigation away from the main roster grid to refine views. We found this can slow scenario-based adjustments when managers need to quickly isolate specific roles, areas, or conditions.

Adding, editing & repeating shifts

Shift creation in Deputy is handled through a modal interface. The workflow includes multiple steps, such as confirming whether a shift is open, open with approval, or assigned. We found employee selection within the modal is not fully searchable or dynamically filtered, which can slow down scheduling for larger teams.

Positions are tied to locations, meaning multi-site businesses may need to duplicate roles across locations. On the positive side, we found Deputy offers flexible repeat patterns, allowing shifts to be scheduled weeks in advance with detailed recurrence rules.

Deputy: scheduling automation

Deputy includes AI-assisted Auto-Scheduling, which can generate schedules based on historical patterns, predefined structures, or by filling unassigned shifts. It also supports demand-based scheduling using sales or foot-traffic forecasts. Learn more about Deputy's Auto-Scheduling feature.

While powerful, we found the automation tools provide limited in-flow guidance, and adoption may require prior training—particularly for users on lower-tier plans with restricted support access. In our view, the feature set is best suited to businesses with stable data inputs and well-defined scheduling rules. For comparison, see our guide on designing roster templates.

Deputy: labour cost comparison & forecasting

Labour budgeting and forecasting in Deputy is handled through the Insights module rather than directly within the schedule. We found this separation means managers cannot see real-time cost impacts as shifts are built. For more on labour cost management, visit our guide on workforce analytics.

Insights offers advanced tools such as labour forecasting, sales-linked staffing models, and required coverage projections. However, we noticed the interface provides limited contextual guidance, and users may need time to interpret and configure the data effectively.

Publishing, loading & performance

Publishing schedules in Deputy involves multiple steps across different screens. During our testing, we noticed loading times when applying templates or confirming publication, particularly on larger schedules or multi-location rosters.

While the workflow is structured and controlled, we found it can feel slower compared to more direct, in-roster publishing experiences.

Pros & cons

Deputy time and attendance

We tested Deputy's Time & Attendance system across multiple scenarios. It's designed for businesses operating across multiple locations and shift patterns, with tools that focus on capturing accurate clock-ins, enforcing location rules, and managing approvals at scale.

Below, we cover the core elements that impact daily attendance accuracy — clock-in methods, GPS enforcement, kiosk controls, tolerances, and the overall manager experience.

Strengths

• Multiple clock-in methods
• Reliable time capture
• Suitable for on-site and remote teams

Limitations

• Edits can increase admin workload
• Requires consistent staff training
• Setup needed to avoid errors

Pros & cons

Deputy timesheets and payroll

We tested Deputy as a payroll feeder rather than a full payroll solution. Its real value is in getting timesheets reviewed, approved, and exported accurately to systems like Xero and MYOB.

For businesses with straightforward pay rules, this works well. For more complex Australian award structures, we found manual review is often still required. Learn more about calculating payroll from timesheets.

Strengths

• Clean payroll exports
• Structured approval workflows
• Strong integrations

Limitations

• Limited award interpretation depth
• Not a payroll replacement
• Manual checks often required

Pros & cons

Deputy communication tools

We found Deputy's communication tools — shift notifications, announcements, and in-app messaging — practical for keeping staff informed about roster changes and upcoming shifts.

That said, it's not designed to replace dedicated team communication platforms. For businesses prioritizing team engagement, explore our guide on managing shift swaps and staff communication.

Pros & cons

Deputy mobile apps

Deputy's mobile apps are widely regarded as one of its strongest features. Employees can view rosters, clock in and out, apply for leave, and receive notifications with minimal friction.

Managers can approve timesheets, manage shifts, and handle changes on the go, although some admin tasks remain easier on desktop. Learn more about tracking employee hours effectively.

Pros & cons

Deputy HR tools

We found Deputy's HR module covers the basics — employee profiles, document storage, and onboarding workflows — but it's clearly secondary to the platform's scheduling focus.

In our view, Deputy is primarily a workforce management tool rather than a full HR system. If you need comprehensive HR features, consider reviewing Employment Hero.

Pros & cons

Deputy analytics and reporting

Deputy provides operational reporting focused on labour costs, hours worked, and roster performance. We found these reports help managers track staffing efficiency and costs but are not deeply customisable.

Pros & cons

Deputy pricing and plans

Deputy uses a modular, per-user pricing model, meaning businesses pay per employee per month, with different feature bundles depending on the plan selected. We found this structure gives organisations flexibility to pick and choose functionality, but it also introduces complexity — particularly for small and mid-sized teams trying to forecast their true monthly costs.

At its core, Deputy's Core plan is priced at $9.75 AUD per user per month on monthly billing. However, many features that businesses commonly expect to be included in an all-in-one workforce platform are sold as separate add-ons. These include:

• HR module – approximately $3.50 per user/month
• Messaging+ – approximately $2.75 per user/month
• Analytics+ – approximately $2.00 per user/month
• In-built payroll – approximately $5.00 per user/month

When these commonly required add-ons are combined with the Core plan, the total monthly cost rises to around $23 AUD per user per month. This means the headline price can significantly understate the real cost for businesses that need a more complete workforce management solution.

On annual billing, the pricing pattern remains largely the same. While per-user rates are discounted slightly, the combined Core plan plus key add-ons still totals approximately $20.68 AUD per user per month, once equivalent functionality is included.

Overall, Deputy separates more functionality into individual modules than many competitors. This modular structure can work well for larger or more complex organisations that want to selectively enable advanced features such as detailed labour forecasting, compliance tools, or enterprise-level analytics. However, for smaller teams or growing businesses, this approach can make budgeting more difficult and lead to higher-than-expected costs as additional modules and users are added over time. Compare this with Connecteam for an alternative pricing model.

How deputy price their plans

Deputy pricing comparison (monthly vs annual)

Deputy pricing by team size

To understand the real cost of Deputy, here are common scenarios showing Core plan plus frequently needed add-ons across different team sizes. These examples assume monthly billing.

Calculate your Deputy cost

Use this calculator to estimate your monthly Deputy cost based on your team size and the features you need. Pricing shown is for monthly billing.

What works well

Deputy's modular pricing structure can scale logically for larger organisations, particularly those with 50+ employees or multiple locations. These businesses often value the ability to pay only for the specific features they actually use, rather than being locked into an all-inclusive plan that includes unnecessary tools.

For organisations where scheduling, time & attendance, and labour forecasting are mission-critical, Deputy's approach allows teams to invest more heavily in advanced functionality while keeping less essential modules turned off. This can be especially appealing to businesses with dedicated operations, payroll, or HR teams who already use specialist systems and simply want Deputy to slot into an existing tech stack.

In short, Deputy's pricing model tends to suit complex workforce environments where customisation, forecasting, and enterprise-grade controls matter more than simplicity.

Where it falls short

For smaller teams and growing businesses, Deputy's pricing can feel fragmented and harder to predict. While the headline Core price appears competitive, many businesses quickly discover they need to add multiple paid modules to achieve a complete day-to-day workflow — such as HR records, messaging, analytics, or payroll functionality.

Because these features are priced separately, true costs are not always obvious upfront, particularly for owners comparing platforms quickly or budgeting month to month. As staff numbers increase or operational needs evolve, costs can climb incrementally, sometimes without a clear line of sight into how much the platform will cost at scale.

For time-poor small business owners who want a simple, all-in-one system with predictable pricing, this modular approach can create friction — requiring more decision-making, more configuration, and closer cost management just to achieve what feels like a "standard" setup. Compare this to all-inclusive rostering solutions.

Pros & cons

Deputy use cases: who is it best for?

Based on our testing, Deputy performs best in environments with structured shifts, rotating staff, and multiple locations.

Best suited for:

• Hospitality venues
• Retail chains
• Healthcare & services
• 20+ employee teams

Less suited for:

• Very small businesses
• Fixed-schedule teams
• Budget-conscious startups

Pros & cons

Deputy security and privacy

Deputy includes role-based permissions, access controls, and security features appropriate for medium-to-large organisations. We found its security posture meets standard business expectations, though it's not heavily marketed.

Security features

Deputy holds SOC 2 Type II certification — a third-party attestation of security controls that is particularly valuable for enterprises and organisations with compliance mandates. Learn more about Deputy's security certifications. SSO is available on Enterprise plans for centralised identity management.

Pros & cons

Deputy customer support

Deputy's support experience varies widely depending on the plan you're on. We found Premium plan users get access to phone support and faster response times, while Starter and lower-tier plans are limited to email and in-app chat — often with slower turnarounds.

User feedback on support is mixed. Some customers praise the knowledgeable team and helpful documentation, while others report frustration with delays and difficulty reaching a human, especially during peak periods. For businesses that need quick, hands-on assistance during payroll or rostering crises, we'd note this inconsistency can be a real pain point.

Support channels by plan

Pros & cons

Deputy review: final verdict

Deputy is a capable, feature-rich workforce management platform that excels in rostering, time tracking, and mobile access. Based on our testing, it's particularly well-suited to larger teams and multi-location businesses that need scalable scheduling tools and are comfortable navigating a more complex pricing model.

That said, we found Deputy isn't without trade-offs. The per-user pricing can escalate quickly, especially once you add Premium features or need integrations. Australian award interpretation — while available — requires manual setup and ongoing maintenance. And customer support experiences vary depending on your plan level.

Deputy is best suited to:

• Hospitality, retail, and service businesses
• Teams with 20+ employees
• Multi-location operations
• Businesses that value mobile access and scheduling flexibility

Deputy may be less suitable for:

• Very small teams
• Cost-sensitive SMEs
• Businesses wanting an all-in-one HR platform

Deputy pros and cons

4.8+ stars

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