Question 1

What software platforms do you review?

Accepted Answer

We review workforce management platforms including Deputy, Connecteam, and others. Reviews cover rostering, time tracking, HR features, and Australian compliance capabilities.

Question 2

How do you score software in your reviews?

Accepted Answer

We score platforms across multiple criteria: features, ease of use, Australian compliance, pricing transparency, integration capabilities, and customer support. See our review methodology for full details.

Question 3

Are reviews independent from software vendors?

Accepted Answer

Yes. We maintain editorial independence and don't accept payment for reviews. Our methodology explains how we ensure objectivity in all evaluations.

Question 4

How often are reviews updated?

Accepted Answer

We update reviews when platforms release significant changes or pricing updates. Major reviews are refreshed annually. Check the "Updated" date on each review for currency.

Question 5

Can I request a review of specific software?

Accepted Answer

Contact us to suggest platforms for review. We prioritise software commonly used by Australian businesses in rostering, time tracking, and HR.

Question 6

How do you test workforce management software?

Accepted Answer

We create real accounts, build rosters, test clock-in features, export timesheets, and evaluate payroll integrations. Testing uses realistic Australian workplace scenarios, not vendor demos.

Question 7

What Australian compliance features do you evaluate?

Accepted Answer

We test award interpretation, penalty rate calculations, Fair Work-compliant record keeping, and integration with Australian payroll systems like Xero and MYOB.

Question 8

Do you test customer support quality?

Accepted Answer

Yes. We evaluate support response times, availability hours, whether support is Australian-based, and the quality of help documentation and training resources.

Question 9

How do you verify pricing information?

Accepted Answer

We research current pricing directly from vendor websites and confirm during testing. We note any hidden costs, setup fees, or add-on charges that affect total cost of ownership.

Question 10

Where can I learn more about your review process?

Accepted Answer

Read our complete review methodology which explains our testing process, scoring criteria, and editorial policies in detail.

Question 11

What buying guides are available?

Accepted Answer

We offer guides for rostering software, time and attendance, HR software, scheduling apps, and Xero integrations.

Question 12

How are buying guides different from individual reviews?

Accepted Answer

Buying guides compare multiple platforms side-by-side for specific needs, while individual reviews provide deep-dives into single platforms. Use guides to shortlist, then read reviews for detail.

Question 13

Which buying guide should I start with?

Accepted Answer

Start with the category matching your primary need. For most businesses, Best rostering software provides the broadest comparison of workforce management features.

Question 14

Do buying guides include pricing comparisons?

Accepted Answer

Yes, each guide includes transparent pricing information showing per-user costs, setup fees, and what's included at each tier. We highlight which platforms suit different budget levels.

Question 15

How often are buying guides updated?

Accepted Answer

Buying guides are reviewed quarterly and updated when significant changes occur. All guides show their last update date so you know the information is current.

Question 16

What head-to-head comparisons do you offer?

Accepted Answer

We compare popular platforms including Deputy vs RosterElf, Connecteam vs RosterElf, and other combinations. Visit the compare hub for all options.

Question 17

How are comparisons structured?

Accepted Answer

Comparisons cover features, pricing, Australian compliance, ease of use, and support. Tables show side-by-side differences, and summaries help you decide which suits your needs.

Question 18

Can I compare more than two platforms?

Accepted Answer

Buying guides compare multiple platforms by category. For direct two-way comparisons, use our head-to-head comparison pages.

Question 19

Do comparisons favour RosterElf?

Accepted Answer

We present factual comparisons. While RosterElf publishes these pages, we aim for accuracy so readers can make informed decisions—even if another platform better suits their needs.

Question 20

Where can I find alternatives to specific software?

Accepted Answer

Our alternatives hub provides detailed guides for switching from popular platforms, explaining what features to look for and how to migrate.

Question 21

How should I use reviews to choose software?

Accepted Answer

Start with a buying guide to shortlist platforms, read individual reviews for detailed analysis, then use comparisons to make final decisions.

Question 22

Should I only consider top-rated software?

Accepted Answer

Not necessarily. The best software depends on your specific needs. A platform scoring lower overall might excel in areas critical to your business—read the detailed breakdown, not just headline scores.

Question 23

How do I know if a platform suits my industry?

Accepted Answer

Check if reviews mention your industry. Visit our industries hub for industry-specific considerations, and confirm the platform supports your relevant award.

Question 24

What if I have questions not covered in reviews?

Accepted Answer

Contact our team with specific questions. We can help clarify how different platforms handle particular requirements or use cases.

Question 25

Can I trial software before committing?

Accepted Answer

Most platforms reviewed offer free trials. We recommend testing your top choices with real scenarios before deciding. RosterElf offers a free trial with full feature access.

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