Help & support
Get help with RosterElf — browse our knowledge base, request features, or contact our team
How can we help you?
Knowledge Base
Browse help articles, guides, and tutorials for all RosterElf features
BrowseFeature Requests
Submit ideas and vote on features to shape the future of RosterElf
BrowseContact Us
Get in touch with our Australian-based support team
BrowseBook a Demo
Schedule a one-on-one session with our team
BrowseGet started quickly
Weekly Webinar
Join our live sessions for tips, tricks, and Q&A with the team
Manager Quick Start
Get up and running fast with our essential setup guide
Employee Guide
Help your staff get started with viewing rosters and clocking in
Update your Link (Stripe) details
How to update your payment information stored in Stripe Link
SMS verification code not received
Troubleshoot MFA issues when your SMS code does not arrive
Browse the knowledge base by category
Find step-by-step help articles across every part of RosterElf — from getting started to payroll integrations.
Getting Started
Step-by-step guidance to set up your RosterElf account and begin using essential features.
Account setup & admin
Details on setting up admin privileges, managing company settings, and configuring important features.
Add & delete staff
Learn how to add staff, assign roles, and manage user permissions for smooth rostering.
Permission levels
Overview of permission levels in RosterElf, how to set them for employees, assign managers & control staff access to features.
Employee onboarding
This section guides you through using RosterElf to onboard new hires digitally, eliminating paperwork.
Scheduling & rostering
Create, edit & manage rosters efficiently with shift scheduling tools, warnings, forecasts & automated staff rostering features.
My shifts
View upcoming shifts, track past work hours, access shift details, manage your calendar & stay updated on schedule changes in RosterElf.
Open & shift swaps
How to help shift changes between staff, approve or decline swap requests, and ensure smooth rostering.
Time & attendance
Set up & use RosterElf's time clock to track staff attendance, work hours, breaks & late arrivals across multiple sites.
Timesheet management
Manage & approve timesheets, adjust shift hours, add unrostered shifts & process accurate payroll for wage tracking.
Leave & availability
A guide to managing staff leave requests and availability preferences within the system.
Mobile apps
Use RosterElf mobile apps for scheduling, roster management, shift notifications, time clock access & on-the-go team coordination on iPhone & Android.
Payroll integration
Connect RosterElf with payroll systems for simplified wage calculations and payroll processing.
Xero integration
Integrate RosterElf with Xero for streamlined payroll processing, timesheet exports, automated wage calculations & employee data sync.
MYOB integration
Integrate RosterElf with MYOB for payroll management, setup, pay template configuration & automated timesheet exports.
Billing & subscription
Information about RosterElf's billing system, managing your subscription, and updating payment methods.
Reporting & analytics
Gain insights into labour costs, staff performance, scheduling efficiency & workforce trends with custom reports & live dashboards.
Newsfeed
Share announcements, attach documents and require staff acknowledgements using the RosterElf newsfeed.
Chat
How to enable chat in your account, create channels and edit channels.
HR Hub
RosterElf's HR Hub centralises all people-ops, handling documents, hiring, onboarding, training, performance, off-boarding.
Common troubleshooting
Quick fixes & troubleshooting guides for browser issues, email delivery, performance problems & common RosterElf account access challenges.
Feature requests
Submit and vote on feature requests to help shape the future of RosterElf.
Integrations
Integrating RosterElf with other business software for smoother operations.
Notifications & alerts
Manage notification preferences for shift alerts, changes & approvals.
Security
Learn about managing security settings, passwords, and user permissions to protect your account.
Explore RosterElf features
Dive into the modules behind the answers — rostering, time and attendance, payroll, HR, communication, and analytics.
Employee rostering
Build and manage rosters with ease
Schedule the right staff, control labour costs, and stay compliant with AI-assisted rostering and live budget tracking.
- Auto-scheduling
- Staff availability
- Roster templates
- Multi-site rosters
Time & attendance
Track attendance with precision
GPS clock-ins, photo proof, and digital timesheets ensure every clock-in is verified and accurate.
- GPS & geofencing
- Tablet time clock
- Live attendance dashboard
- Photo proof clock-in
Payroll integration
Export approved hours in one click
Connect directly to Xero or MYOB. Automate award interpretation for overtime, penalties, and loadings.
- Award interpretation
- Xero integration
- MYOB integration
- Automated exports
HR Hub
Manage the full employee lifecycle
From onboarding and digital contracts to policies, certificates, and leave management — all in one place.
- Digital onboarding
- Employment contracts
- Certificate tracking
- Workwise AI
Communication
Keep everyone on the same page
Built-in chat, shift messages, and announcements simplify team communication across all your locations.
- Team chat app
- Shift notes
- Staff notifications
- Shift swaps
Analytics
Unlock instant visibility
Real-time insights across rosters, wages, attendance, leave activity, HR compliance, and more.
- Real-time roster insights
- Labour cost reports
- Attendance tracking
- Compliance reporting
Real support from people who understand your business
At RosterElf, support isn't a ticket system — it's part of the product. Our Australian-based team helps you set up correctly, understand award rules, and stay compliant as your business changes. No scripts. No offshore handoffs. Just real help when you need it.
-
Guided setup and onboarding
-
Award and payroll questions answered
-
Ongoing help as your team grows
5.0 average rating Rated 5.0 by Australian businesses
Frequently asked questions
- You can reach our Australian-based support team via our Contact Us page, book a one-on-one demo session, or browse our Knowledge Base for instant answers to common questions.
- Our support team is available during Australian business hours. For urgent issues outside these hours, our Knowledge Base has comprehensive self-service guides and troubleshooting articles.
- Visit our Feature Requests page to submit new ideas or vote on existing suggestions. Learn how to add a feature request. We prioritise features based on community votes and business impact.
- Yes! We offer weekly webinars for live training and Q&A sessions. You can also access our Manager Quick Start guide and Employee Guide for self-paced onboarding.