Help & support
Get help with RosterElf — browse our knowledge base, request features, or contact our team
How can we help you?
Knowledge Base
Browse help articles, guides, and tutorials for all RosterElf features
BrowseFeature Requests
Submit ideas and vote on features to shape the future of RosterElf
BrowseContact Us
Get in touch with our Australian-based support team
BrowseBook a Demo
Schedule a one-on-one session with our team
OpenGet started quickly
Weekly Webinar
Join our live sessions for tips, tricks, and Q&A with the team
Manager Quick Start
Get up and running fast with our essential setup guide
Employee Guide
Help your staff get started with viewing rosters and clocking in
Update your Link (Stripe) details
How to update your payment information stored in Stripe Link
SMS verification code not received
Troubleshoot MFA issues when your SMS code does not arrive
Frequently asked questions
- You can reach our Australian-based support team via our Contact Us page, book a one-on-one demo session, or browse our Knowledge Base for instant answers to common questions.
- Our support team is available during Australian business hours. For urgent issues outside these hours, our Knowledge Base has comprehensive self-service guides and troubleshooting articles.
- Visit our Feature Requests page to submit new ideas or vote on existing suggestions. Learn how to add a feature request. We prioritise features based on community votes and business impact.
- Yes! We offer weekly webinars for live training and Q&A sessions. You can also access our Manager Quick Start guide and Employee Guide for self-paced onboarding.
Real support from people who understand your business
At RosterElf, support isn't a ticket system — it's part of the product. Our Australian-based team helps you set up correctly, understand award rules, and stay compliant as your business changes. No scripts. No offshore handoffs. Just real help when you need it.
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Guided setup and onboarding
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Award and payroll questions answered
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Ongoing help as your team grows
5.0 average rating Rated 5.0 by Australian businesses