Get help with RosterElf: guides, tutorials & FAQs
Find answers to your questions about RosterElf
Get up and running fast
Manager quick start guide
Brief introduction for managers on how to navigate RosterElf, create schedules, approve shifts, and manage staff efficiently.
Read guideEmployee welcome guide
A simple guide for staff to get started, covering everything from viewing rosters to swapping shifts and clocking in.
Read guide
Xero integration setup guide
This section provides a step-by-step guide to integrating RosterElf with Xero for seamless payroll processing.
Read guide
MYOB integration setup guide
This section provides a comprehensive, step-by-step guide to seamlessly connecting RosterElf with MYOB.
Read guideBrowse help topics
Getting started
Step-by-step guidance to set up your RosterElf account and begin using essential features.
Account setup & admin
Details on setting up admin privileges, managing company settings, and configuring important features.
Add & delete staff
Learn how to add staff, assign roles, and manage user permissions for smooth rostering.
Permission levels
An overview of the different permission levels available in RosterElf and how to set them for employees.
Employee onboarding
This section guides you through using RosterElf to onboard new hires digitally, eliminating paperwork.
Scheduling & rostering
All you need to know about creating, editing, and managing rosters efficiently.
My shifts
This section allows all users to view their upcoming shifts, track past work hours, and access important shift details.
Open & shift swaps
How to help shift changes between staff, approve or decline swap requests, and ensure smooth rostering.
Time & attendance
Set up and use RosterElf's time clock to track employee attendance and work hours.
Timesheet management
Learn how to manage and approve timesheets for accurate payroll and tracking.
Leave & availability
A guide to managing staff leave requests and availability preferences within the system.
Mobile apps
A walkthrough of how to use the RosterElf mobile apps for scheduling, notifications, and more.
Payroll integration
Connect RosterElf with payroll systems for simplified wage calculations and payroll processing.
Xero integration
This section explains how to seamlessly integrate RosterElf with Xero for payroll processing.
MYOB integration
This section provides guidance on integrating RosterElf with MYOB for simplified payroll management.
Billing & subscription
Information about RosterElf's billing system, managing your subscription, and updating payment methods.
Reporting & analytics
Use reports to gain insights into labour costs, staff performance, and scheduling efficiency.
Chat
How to enable chat in your account, create channels and edit channels.
HR Hub
RosterElf's HR Hub centralises all people-ops, handling documents, hiring, onboarding, training, performance, off-boarding.
Common troubleshooting
Quick fixes and troubleshooting guides for common issues users may encounter.
Feature requests
Submit and vote on feature requests to help shape the future of RosterElf.
Integrations
Integrating RosterElf with other business software for smoother operations.
Notifications & alerts
Manage your notification preferences to ensure important alerts for shifts, changes, and approvals.
Security
Learn about managing security settings, passwords, and user permissions to protect your account.
Product updates
Stay up to date with the latest product updates, feature releases, and improvements.
Still have questions?
Our support team is here to help. Choose the option that works best for you.
Frequently asked questions
- Start with our Manager Quick Start Guide above, which walks you through the essentials: setting up your account, adding staff, creating your first roster, and publishing it. Most teams are up and running within 45 minutes.
- You can reach our Australian-based support team via email at support@rosterelf.com, book a one-on-one call through our support page, or join our weekly webinar for tips and Q&A. We don't use chatbots — you'll always speak to a real person.
- Navigate to Settings > Payroll in your RosterElf account and follow the integration wizard. Our Xero and MYOB setup guides above provide step-by-step instructions. The integration allows approved timesheets to flow directly to your payroll system.
- Yes. Visit our Feature Requests page to submit ideas and vote on suggestions from other users. We actively review community feedback and prioritise highly-voted features for development.
We love our customers
At RosterElf, customer support isn't an add-on — it's part of who we are. Book a demo or chat with our team today — and experience the kind of support that makes RosterElf the most-loved workforce management platform in Australia.
5.0 average rating