Notifications & alerts
Manage notification preferences for shift alerts, changes & approvals.
6 articles
All notifications & alerts articles
Emails keep going to junk (Outlook and Hotmail)
Prevent RosterElf emails from going to junk in Outlook & Hotmail. Add RosterElf as safe sender to ensure notifications reach inbox.
Ensuring you receive notifications
Troubleshoot missing email notifications from RosterElf, fix spam folder issues, update contact info & ensure account is active.
Not receiving emails
Troubleshoot RosterElf email delivery issues, verify employee email addresses, check spam folders & mark RosterElf as safe sender.
Not receiving SMS messages
Troubleshoot SMS notification issues in RosterElf, enable SMS during roster publishing & verify employee mobile numbers for delivery.
Roster notifications for staff
Send roster notifications to staff via email, SMS & push notifications in RosterElf. Enable notification options when publishing shifts.
Smartphone push notifications
Enable push notifications for RosterElf mobile app on iOS & Android, configure notification settings & receive shift reminders & updates.
Explore related guides
Mobile apps
A walkthrough of how to use the RosterElf mobile apps for scheduling, notifications, and more.
Chat
How to enable chat in your account, create channels and edit channels.
Open & shift swaps
How to help shift changes between staff, approve or decline swap requests, and ensure smooth rostering.
Common troubleshooting
Quick fixes and troubleshooting guides for common issues users may encounter.
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