REPORT A BUG
Found a bug? Let's get it fixed
Add a few details below. We'll open Elf AI with your full report, flag it to senior support for review, and get back to you — typically within one business day.
SUPPORT
Real support from people who understand your business
At RosterElf, support isn't a ticket system — it's part of the product. Our Australian-based team helps you set up correctly, understand award rules, and stay compliant as your business changes. No scripts. No offshore handoffs. Just real help when you need it.
-
Guided setup and onboarding
-
Award and payroll questions answered
-
Ongoing help as your team grows
5.0 average rating Rated 5.0 by Australian businesses
BUG REPORTS
Reporting a bug: frequently asked questions
- Your report opens in Elf AI pre-filled with everything you entered, and is flagged to our senior support team for review. You can attach screenshots right there in the chat. We typically reply within one business day.
- They are optional, but they help us reproduce and fix the issue faster. After you submit, Elf AI opens and you can attach screenshots directly in the chat using the paperclip icon.
- Our Australian-based support team typically responds within one business day (Monday to Friday, 9:30am–7:00pm AEST). High-severity, "I'm blocked" issues are prioritised.
- For hands-on help, book a free 30-minute support call, or ask Elf AI and browse the knowledge base for instant answers.
- No — RosterElf will never ask for your password. If you grant permission for us to access your account to investigate, our team uses secure internal tools; you never share your login.