Question 1

What types of guides are available on RosterElf?

Accepted Answer

RosterElf offers two main guide categories: How-to guides with step-by-step instructions for workforce tasks, and the Award rates hub with comprehensive pay rate information for Australian Modern Awards.

Question 2

How do I find guides relevant to my business?

Accepted Answer

Browse by category—how-to guides for operational tasks like creating rosters, or award rates for pay information. Each section is organised by topic so you can quickly find what you need.

Question 3

Are guides organised by industry or topic?

Accepted Answer

The Award rates hub is organised by industry award (hospitality, retail, healthcare, etc.), while how-to guides are organised by task type—rostering, time tracking, payroll, and compliance.

Question 4

Can I search across all guides for specific topics?

Accepted Answer

Use your browser's search function on any guide page. For award-specific queries, the Award rates hub lets you select your specific award to see relevant rates and conditions.

Question 5

Where do I find guides about using RosterElf features?

Accepted Answer

The How-to guides section covers RosterElf features including roster creation, time tracking setup, payroll exports, and leave management. Each guide provides step-by-step instructions with screenshots.

Question 6

Which Australian awards are covered in the award rates hub?

Accepted Answer

The hub covers major awards including Hospitality Award, Retail Award, Aged Care Award, Health Professionals Award, SCHADS, Pastoral Award, and more.

Question 7

Are the pay rates shown current for 2024-25?

Accepted Answer

Yes, pay rates in the Award rates hub reflect the latest Fair Work Commission annual wage review increases. We update rates each July when new minimum wages come into effect.

Question 8

Do the guides explain penalty rate calculations?

Accepted Answer

Each award guide includes detailed penalty rate tables for weekends, public holidays, overtime, and shift allowances. See how to calculate penalty rates for calculation methods.

Question 9

Can I find classification levels and their meanings?

Accepted Answer

Award guides explain classification structures and progression paths. For example, the Hospitality Award guide covers Levels 1-6 and what skills and responsibilities apply at each level.

Question 10

How do I know which award applies to my employees?

Accepted Answer

Awards are determined by the work performed, not the business type. Our guides explain coverage clauses, or visit Fair Work's award finder. Our award interpretation guide can help.

Question 11

What tasks do the how-to guides cover?

Accepted Answer

How-to guides cover roster creation, staff availability management, time tracking setup, leave requests, payroll exports, award configuration, and team communication features.

Question 12

Are guides available for payroll integration setup?

Accepted Answer

Yes, we have specific guides for each integration: Export timesheets to Xero and similar guides for MYOB and Wage Easy payroll systems.

Question 13

Do guides include screenshots and examples?

Accepted Answer

Each how-to guide includes annotated screenshots showing exactly where to click and what to enter. Examples use realistic Australian workplace scenarios with actual award considerations.

Question 14

Can I follow guides as a new RosterElf user?

Accepted Answer

Guides are written for users at all experience levels. Start with setup guides to configure your account, then progress to advanced features like award interpretation as needed.

Question 15

Are there guides for managers versus staff?

Accepted Answer

Most guides focus on manager tasks (creating rosters, approving leave). For staff features like claiming shifts or setting availability, point your team to the mobile app section in each relevant guide.

Question 16

Can I download award rate tables for offline reference?

Accepted Answer

Award rate pages are designed for online access to ensure you always see current rates. Bookmark your relevant award page for quick access when checking rates.

Question 17

Are printable versions of guides available?

Accepted Answer

Use your browser's print function to create PDF versions of any guide. The pages are formatted to print clearly with all essential information included.

Question 18

Where can I download HR document templates?

Accepted Answer

Visit our Free HR Templates hub for downloadable employment contracts, policies, and workplace documents. These complement our guides with ready-to-use templates.

Question 19

Are guide updates available via email?

Accepted Answer

Subscribe to our newsletter for updates when award rates change or new guides are published. Major updates like annual wage reviews are communicated to all subscribers.

Question 20

Can I share guides with my team?

Accepted Answer

Yes, share guide URLs directly with staff. How-to guides are particularly useful for training new managers on RosterElf features and procedures.

Question 21

When are award rates updated?

Accepted Answer

Pay rates in the Award rates hub are updated following each Fair Work Commission decision—typically in July for annual wage reviews, plus any interim adjustments.

Question 22

How do I know if a guide has been updated recently?

Accepted Answer

Award guides display "Updated" dates showing when rates were last revised. Major guides note the date of their last review at the top of the page.

Question 23

Are new guides added regularly?

Accepted Answer

We add guides based on customer questions and legislative changes. Recent additions include guides for new RosterElf features and updated Fair Work compliance requirements.

Question 24

How do I request a guide on a specific topic?

Accepted Answer

Contact our team to suggest guide topics. We prioritise requests that help multiple customers understand workforce management better.

Question 25

Do guides reflect the latest RosterElf features?

Accepted Answer

How-to guides are updated when new features launch. If screenshots look different from your account, you may have a newer interface version—core steps remain the same.

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