SCHADS Award rates in Australia 2025/2026
A practical guide for community, disability & home care employers
Updated • Rates effective from the first full pay period on or after 1 July 2025, with updated home care (aged care) minimum wages from the first full pay period on or after 1 October 2025From 1 July 2025 (home care aged care from 1 Oct 2025)
Written by
Steve Harris
This guide provides general information about the Social, Community, Home Care and Disability Services Industry Award 2010 (MA000100) as at the date of publication. It is not legal, financial, or employment advice and should not be relied on as a substitute for advice specific to your organisation.
Award coverage, classification, pay rates, penalties, and allowances depend on the employer's principal business, the employee's role, and the work actually performed. Employers must confirm coverage and apply the correct Schedule, level, and pay point for each employee.
Wage rates, penalties, and allowances under modern awards may change due to Annual Wage Reviews, Equal Remuneration Orders, or other Fair Work Commission decisions. This guide references the SCHADS Award as consolidated up to 1 October 2025 (including the 1 July 2025 wage review and the 1 October 2025 home care aged care update). Employers must always verify current entitlements using the Fair Work pay guides, the consolidated Award text, or the Pay and Conditions Tool (PACT).
All classifications, wage examples, and compliance commentary in this guide are indicative only. Final outcomes must be determined by reference to the current Award, the Fair Work Act 2009, and the National Employment Standards.
What is the SCHADS Award?
The Social, Community, Home Care and Disability Services Industry Award 2010 (MA000100), commonly known as the SCHADS Award, is a modern award made by the Fair Work Commission. It sets minimum pay rates and employment conditions for disability services, community services, crisis accommodation, and home care employers in Australia, determining classification, wages, penalties, and allowances based on the type of service delivered and the work performed.
What this guide covers
This guide covers areas commonly missed in SCHADS compliance, including broken shifts, sleepovers, on-call allowances, minimum engagements, and Equal Remuneration Order (ERO) rates.
Quick summary for time-poor managers
The four compliance pillars that drive SCHADS underpayments
Most SCHADS underpayments trace back to one (or more) of these.
| Compliance pillar | What commonly goes wrong | Why it matters |
|---|---|---|
| Award coverage | Wrong award (e.g., Aged Care Award, Nurses Award, Health Professionals Award) | Entire pay framework can be wrong |
| Schedule + classification | Wrong Schedule (B vs E/F), wrong level/pay point, or missing ERO rates | Base rate errors compound fast |
| Employment type & minimum engagements | Missing part-time written agreements, wrong casual loading, minimum shift payments missed | "Hidden" underpayments in short shifts |
| When/How work is done | Weekend/PH rates, shift allowances, overtime triggers, broken shifts, sleepovers/on-call missed | Penalties/allowances can exceed base pay |
If you only skim one section, make it this: SCHADS is not one simple wage table. It's a "family" of streams/schedules with different classification structures and (for many roles) pay points. It also has special rules for broken shifts, sleepovers, and on-call, which are very common in disability and home care operations.
"Sanity check" minimum adult hourly rates (full-time equivalent, ordinary weekday hours)
Indicative only—verify classification + schedule.
- Home care (aged care) Level 2: $32.86/hr (from 1 Oct 2025)
- Home care (disability care) Level 2 Pay point 1: $27.55/hr
- Social & community services Level 2 Pay point 1 (ERO current rate): $34.58/hr
- Crisis accommodation Level 1 Pay point 1 (ERO current rate): $38.65/hr
Headline "big lever" penalties
- Saturday ordinary hours: 150%
- Sunday ordinary hours: 200%
- Public holiday: 250%
- Casual weekend (inclusive of casual loading): Saturday 175%, Sunday 225%
- Casual public holiday (inclusive): 275%
Award coverage
Award coverage must be confirmed
This content assumes that the SCHADS Award (MA000100) applies. Award coverage depends on the employer's principal business, the employee's role, and the work actually performed. Some roles that appear similar may instead be covered by other modern awards, enterprise agreements, or instruments. Award coverage should be confirmed using the Fair Work Pay and Conditions Tool (PACT) or professional advice before relying on this information.
Does the SCHADS award apply? (quick self-check)
SCHADS covers employers throughout Australia in the:
- crisis assistance and supported housing sector
- social and community services sector
- home care sector
- family day care scheme sector
It also lists key exclusions
SCHADS does not cover employers/employees covered by (among others):
- Aged Care Award 2010
- Health Professionals and Support Services Award 2010
- Nurses Award 2010
Rule of thumb:
- Residential aged care facility staff → often Aged Care Award (not SCHADS)
- Home care services to older people → often SCHADS (home care sector)
- Registered/enrolled nurses and many clinical roles → often Nurses / Health Professionals awards
SCHADS can still apply to disability services delivered in a private residence or outreach setting—being "in a home" doesn't automatically mean the home care schedule is the right one.
Labour hire / on-hire note
SCHADS can apply to labour hire/on-hire employees when they're performing work in the covered industry sectors (subject to exclusions).
What is the SCHADS Award?
Think of MA000100 as the minimum "rulebook" you can't go below when it applies. It sets:
- minimum wages (by Schedule/classification/pay point)
- casual loading and minimum shift payments
- rostering structures (including broken shifts, sleepovers, on-call)
- penalty rates, overtime and shift loadings
- allowances (uniform/laundry, meal, vehicle, on-call, broken shift allowance, etc.)
Who it covers (and who it doesn't)
Classification depends on duties, not job title
All SCHADS Award classifications referenced are indicative only. Final classification must be determined by comparing the employee's actual duties, level of responsibility, qualifications, and experience against the relevant Schedule definitions and level descriptors in the Award. Job titles, funding models, or position descriptions alone do not determine classification.
| Scenario | Likely Award | Notes |
|---|---|---|
| Residential aged care facility staff | Aged Care Award | Not SCHADS |
| Home care services to aged persons | SCHADS (home care sector) | Schedules E–F |
| Registered/enrolled nurses | Nurses Award | Not SCHADS |
| Disability services in private residence | SCHADS | May be Schedule B or home care |
| Crisis accommodation workers | SCHADS | Schedule C |
| Family day care coordinators | SCHADS | Schedule D |
Common roles & likely classifications
Below are 10 common roles in disability, community and home care businesses, mapped to a most-likely SCHADS schedule/level shortlist. This is not a definitive classification. Final classification depends on actual duties and the relevant Schedule definitions in MA000100.
Interactive role classification guide
Click each role to expand details
Two quick "red flag" checks that catch most errors
1. Are you paying the correct table?
- Schedule B/C roles may require ERO current wages (not just "minimum weekly wage")
- Home care aged care has specific rates (and a 1 Oct 2025 update rule)
2. Do you roster/payout the "SCHADS specials" correctly?
- Broken shifts, sleepovers, on-call, minimum engagements, and weekend/PH penalties are where audits usually land
Why this matters: Most SCHADS underpayments occur after roles change but classifications are not reviewed. Changes in duties, client complexity, or service delivery models often require reclassification under a different schedule or level.
2025/26 pay rates overview
For the official rates, download the Pay Guide – SCHADS Award (MA000100) from Fair Work.
Correct schedule selection is essential
SCHADS contains multiple schedules and wage structures. Roles may fall under Schedule B (Social and Community Services), Schedule C (Crisis Assistance and Supported Housing), or the Home Care schedules, depending on how services are structured and delivered. Employers must determine the correct schedule before applying levels, pay points, or wage tables.
Indicative rates only – always verify current figures
Any wage rates, levels, or pay structures referenced are indicative only and may change due to Annual Wage Reviews, Equal Remuneration Orders, or other Fair Work Commission decisions. Employers must always check the current Fair Work pay guide, consolidated Award text, or PACT tool before paying employees.
The SCHADS pay structure in one sentence
You must identify the right Schedule (stream) first, then the correct level and pay point, then apply casual loading/penalties/allowances as required.
Key date you must not miss: 1 October 2025 (home care aged care)
The Award wage table for home care employees providing services to an aged person was varied effective 1 October 2025 (first full pay period on or after that date).
Schedule B – social and community services (SACS)
Schedule B covers employees in social and community services who are not in home care, crisis accommodation, or family day care. This includes disability support workers (non-home care), support coordinators, case managers, intake workers, and community services roles.
Equal Remuneration Order (ERO): Schedule B wages include ERO loadings. From 1 December 2024, ERO wage rates apply. The next scheduled increase is 1 December 2025. Always use the current SCHADS Pay Guide to confirm ERO rates.
Schedule B minimum weekly wages (ERO rates from 1 july 2025)
The table below shows indicative weekly rates for full-time employees (38 hours). Casual employees receive the hourly rate plus 25% casual loading. Pay points within each level reflect experience progression.
| Level | Pay point | Minimum weekly | Indicative hourly |
|---|---|---|---|
| Level 1 | 1st year | $1,073.30 | $28.24 |
| 2nd year | $1,125.30 | $29.61 | |
| Level 2 | 1st year | $1,137.60 | $29.94 |
| 2nd year | $1,177.40 | $30.98 | |
| 3rd year | $1,194.90 | $31.44 | |
| 4th year+ | $1,207.30 | $31.77 | |
| Level 3 | 1st year | $1,218.70 | $32.07 |
| 2nd year | $1,256.70 | $33.07 | |
| 3rd year | $1,301.90 | $34.26 | |
| 4th year+ | $1,323.20 | $34.82 | |
| Level 4 | 1st year | $1,349.00 | $35.50 |
| 2nd year | $1,391.60 | $36.62 | |
| 3rd year | $1,461.20 | $38.45 | |
| 4th year+ | $1,488.40 | $39.17 | |
| Level 5 | 1st year | $1,544.40 | $40.64 |
| 2nd year | $1,609.20 | $42.35 | |
| 3rd year | $1,669.00 | $43.92 | |
| 4th year+ | $1,715.70 | $45.15 | |
| Level 6 | 1st year | $1,802.70 | $47.44 |
| 2nd year | $1,877.00 | $49.39 | |
| 3rd year | $1,950.70 | $51.33 | |
| 4th year+ | $2,024.40 | $53.27 | |
| Level 7 | 1st year | $2,098.70 | $55.23 |
| 2nd year | $2,172.90 | $57.18 | |
| 3rd year | $2,247.10 | $59.13 | |
| 4th year+ | $2,321.30 | $61.09 | |
| Level 8 | 1st year | $2,419.70 | $63.68 |
| 2nd year | $2,543.30 | $66.93 | |
| 3rd year | $2,740.00 | $72.11 | |
| 4th year+ | $2,936.70 | $77.28 |
These are indicative ERO rates from 1 July 2025. ERO rates change annually (typically 1 December). Verify using the SCHADS Pay Guide [MA000100] for current figures.
Schedule B classification levels explained
Classifications are based on duties, qualifications, and responsibility level. Common placements:
| Level | Typical duties / role indicators |
|---|---|
| Level 1 | Entry-level admin/clerical, trainee support worker, basic reception |
| Level 2 | Support worker under direct supervision, limited autonomy, following care plans |
| Level 3 | Experienced support worker, some autonomy, may guide juniors informally |
| Level 4 | Senior support worker, case management, support coordination, degree-qualified roles (entry) |
| Level 5 | Team leader, senior case manager, specialist practitioner, supervising others |
| Level 6 | Program coordinator, senior practitioner, managing multiple teams/projects |
| Level 7 | Senior manager, multi-program oversight, strategic responsibilities |
| Level 8 | Executive/director level, organisation-wide responsibilities, high-level accountability |
Pay point progression: Employees advance to the next pay point after 12 months at their current pay point, provided they remain at the same classification level. Document pay point progression dates in payroll records.
Critical compliance rule: Qualifications and experience do not determine classification on their own. If an employee's duties do not meet the Award definition for a level, they must be classified at a lower level even if they hold a higher qualification.
Classifications should be reviewed whenever duties change and at least annually.
Compliance requirement: Classification decisions must be documented and retained. Record the decision in writing (contract/letter + payroll profile), and keep evidence of qualifications and experience dates. Some teams issue digital contracts and letters so payroll setup matches the contract. Because SCHADS levels depend heavily on duties and qualifications, track qualification evidence and keep it audit-ready.
Schedule B classification prompt (not a classification tool)
Use this tool to sanity-check the likely Schedule B level. Actual classification depends on specific duties under the Award definitions.
Schedule C – crisis assistance and supported housing
Schedule C covers employees in crisis accommodation, supported housing, and refuge services. This includes crisis accommodation workers, refuge workers, and staff in homelessness services where the primary role involves crisis response or supported housing.
Schedule C vs Schedule B: The key difference is the nature of the service. Crisis accommodation roles with overnight/residential components typically fall under Schedule C. If unsure, check the Award definitions and how your service is funded/registered.
Schedule C minimum weekly wages (ERO rates from 1 july 2025)
| Level | Pay point | Minimum weekly | Indicative hourly |
|---|---|---|---|
| Level 1 | 1st year | $1,073.30 | $28.24 |
| 2nd year | $1,125.30 | $29.61 | |
| Level 2 | 1st year | $1,137.60 | $29.94 |
| 2nd year | $1,177.40 | $30.98 | |
| 3rd year | $1,194.90 | $31.44 | |
| 4th year+ | $1,207.30 | $31.77 | |
| Level 3 | 1st year | $1,218.70 | $32.07 |
| 2nd year | $1,256.70 | $33.07 | |
| 3rd year | $1,301.90 | $34.26 | |
| 4th year+ | $1,323.20 | $34.82 | |
| Level 4 | 1st year | $1,349.00 | $35.50 |
| 2nd year | $1,391.60 | $36.62 | |
| 3rd year | $1,461.20 | $38.45 | |
| 4th year+ | $1,488.40 | $39.17 | |
| Level 5 | 1st year | $1,544.40 | $40.64 |
| 2nd year | $1,609.20 | $42.35 | |
| 3rd year | $1,669.00 | $43.92 | |
| 4th year+ | $1,715.70 | $45.15 |
Schedule C mirrors Schedule B rates for equivalent levels. ERO loadings apply. Verify using the SCHADS Pay Guide [MA000100].
Schedule C classification levels
| Level | Typical duties / role indicators |
|---|---|
| Level 1 | Entry-level clerical, trainee crisis worker, basic reception duties |
| Level 2 | Crisis worker under supervision, refuge support worker, following established protocols |
| Level 3 | Experienced crisis worker, case management support, some autonomous decision-making |
| Level 4 | Senior crisis worker, case manager, DV practitioner, degree-qualified roles |
| Level 5 | Team leader, senior practitioner, supervising crisis teams |
Schedule D – family day care
Schedule D covers employees in family day care coordination and field staff roles. This does not include family day care educators who are typically self-employed. Schedule D covers coordination unit staff who support and monitor family day care educators.
Important distinction: Family day care educators (who provide care in their own homes) are usually independent contractors, not employees. Schedule D covers the employed coordination staff who work for the family day care scheme/service.
Schedule D minimum weekly wages (from 1 july 2025)
| Level | Pay point | Minimum weekly | Indicative hourly |
|---|---|---|---|
| Level 1 | 1st year | $1,007.50 | $26.51 |
| 2nd year | $1,056.10 | $27.79 | |
| Level 2 | 1st year | $1,067.60 | $28.09 |
| 2nd year | $1,104.90 | $29.08 | |
| 3rd year | $1,121.20 | $29.51 | |
| 4th year+ | $1,132.80 | $29.81 | |
| Level 3 | 1st year | $1,143.50 | $30.09 |
| 2nd year | $1,179.20 | $31.03 | |
| 3rd year | $1,221.60 | $32.15 | |
| 4th year+ | $1,241.60 | $32.67 | |
| Level 4 | 1st year | $1,265.50 | $33.30 |
| 2nd year | $1,305.50 | $34.36 | |
| 3rd year | $1,370.90 | $36.08 | |
| 4th year+ | $1,396.40 | $36.75 | |
| Level 5 | 1st year | $1,448.90 | $38.13 |
| 2nd year | $1,509.70 | $39.73 | |
| 3rd year | $1,565.80 | $41.21 | |
| 4th year+ | $1,609.60 | $42.36 |
Schedule D rates do NOT include ERO loadings. These are the standard Award minimum rates. Verify using the SCHADS Pay Guide [MA000100].
Schedule D classification levels
| Level | Typical duties / role indicators |
|---|---|
| Level 1 | Entry-level admin, basic clerical duties in coordination unit |
| Level 2 | Field worker under supervision, supporting educator monitoring visits |
| Level 3 | Experienced field worker, conducts educator visits independently |
| Level 4 | Senior field worker, coordination responsibilities, degree-qualified roles |
| Level 5 | Scheme coordinator, managing coordination unit, supervising field staff |
Home care employee wages (Schedules E & F)
SCHADS includes separate wage tables for home care employees. The key distinction is whether services are provided to an aged person or a person with disability. This affects which wage table applies and when rate changes occur.
Critical date: 1 October 2025
Home care employees providing services to an aged person receive a rate increase from the first full pay period on or after 1 October 2025. This is separate from the standard 1 July annual wage review. Payroll systems must be updated to apply the correct rates from this date.
Which home care table applies?
| Service recipient | Wage table | Rate change dates |
|---|---|---|
| Aged person (65+, or 50+ for Aboriginal/Torres Strait Islander) | Home care – aged person | 1 July + 1 October 2025 |
| Person with disability (any age) | Home care – disability | 1 July (standard AWR) |
Mixed client base? If an employee provides services to both aged persons and persons with disability, pay for each shift based on who receives the service. Track client types carefully in rostering and payroll systems.
Home care employee – aged person (from 1 october 2025)
These rates apply from the first full pay period on or after 1 October 2025 for home care employees providing services to an aged person.
| Level | Pay point | Minimum weekly | Hourly rate |
|---|---|---|---|
| Level 1 | 1st year | $1,182.94 | $31.13 |
| 2nd year | $1,219.14 | $32.08 | |
| Level 2 | 1st year | $1,248.68 | $32.86 |
| 2nd year | $1,270.66 | $33.44 | |
| 3rd year | $1,287.34 | $33.88 | |
| 4th year+ | $1,298.34 | $34.17 | |
| Level 3 | 1st year | $1,314.42 | $34.59 |
| 2nd year | $1,349.86 | $35.52 | |
| 3rd year | $1,392.36 | $36.64 | |
| 4th year+ | $1,411.62 | $37.15 | |
| Level 4 | 1st year | $1,366.86 | $35.97 |
| 2nd year | $1,404.84 | $36.97 | |
| 3rd year | $1,470.06 | $38.69 | |
| 4th year+ | $1,494.72 | $39.33 | |
| Level 5 | 1st year | $1,419.30 | $37.35 |
| 2nd year | $1,459.62 | $38.41 | |
| 3rd year | $1,528.20 | $40.22 | |
| 4th year+ | $1,554.42 | $40.91 |
Indicative rates from 1 October 2025. Verify using the SCHADS Pay Guide [MA000100].
Home care employee – disability services (from 1 july 2025)
These rates apply from the first full pay period on or after 1 July 2025 for home care employees providing services to a person with disability.
| Level | Pay point | Minimum weekly | Hourly rate |
|---|---|---|---|
| Level 1 | 1st year | $1,007.50 | $26.51 |
| 2nd year | $1,038.30 | $27.32 | |
| Level 2 | 1st year | $1,063.40 | $27.98 |
| 2nd year | $1,082.10 | $28.48 | |
| 3rd year | $1,096.30 | $28.85 | |
| 4th year+ | $1,105.70 | $29.10 | |
| Level 3 | 1st year | $1,119.40 | $29.46 |
| 2nd year | $1,149.60 | $30.25 | |
| 3rd year | $1,185.80 | $31.21 | |
| 4th year+ | $1,202.20 | $31.64 | |
| Level 4 | 1st year | $1,164.00 | $30.63 |
| 2nd year | $1,196.30 | $31.48 | |
| 3rd year | $1,251.80 | $32.94 | |
| 4th year+ | $1,272.80 | $33.49 | |
| Level 5 | 1st year | $1,208.60 | $31.81 |
| 2nd year | $1,242.90 | $32.71 | |
| 3rd year | $1,301.30 | $34.24 | |
| 4th year+ | $1,323.60 | $34.83 |
Standard Award minimum rates from 1 July 2025. Verify using the SCHADS Pay Guide [MA000100].
Home care classification levels
| Level | Typical duties / role indicators |
|---|---|
| Level 1 | Entry-level home care worker, domestic assistance, basic personal care under supervision |
| Level 2 | Personal care worker, following care plans, some autonomy in routine tasks |
| Level 3 | Experienced home care worker, complex care needs, medication prompts, may guide juniors |
| Level 4 | Senior home care worker, care coordination tasks, higher complexity clients |
| Level 5 | Team leader, supervising home care workers, rostering coordination |
Payroll system update reminder: Systems must distinguish between aged care and disability home care clients to apply correct rates. From 1 October 2025, aged care home care rates differ significantly from disability home care rates at the same level.
Employment types and rostering (the rules that drive overtime)
Ordinary hours (core rule)
Ordinary hours are 38 per week, or can be averaged over longer cycles (e.g., 76 per fortnight or 152 over 4 weeks) under the Award's rostering framework. If you run repeating roster patterns, roster templates help standardise compliant cycles and reduce last-minute edits.
Span of ordinary hours (day worker vs shiftworker)
- Day worker ordinary hours: 6:00 am to 6:00 pm Monday–Friday
- Shiftworker: regularly rostered outside those hours
Rosters and roster changes
- Rosters must be displayed and generally shown at least two weeks before the roster period starts.
- 7 days' notice is required for roster changes (with illness/emergency exceptions).
If you want fewer roster-change mistakes and clearer compliance controls, consider using rostering software built for award compliance. To reduce manual errors, some providers use auto-scheduling that builds rosters around availability and compliance rules. For unplanned absences, managed shift swaps can reduce last-minute roster change errors and improve coverage.
Notice obligations are easier to meet when you can notify staff of roster changes in one place. Using daily, weekly and monthly roster views makes it easier to spot weekend work, long spans, and coverage gaps before payroll. A mobile rostering app helps staff see rosters and changes quickly, which supports notice requirements and reduces disputes.
Minimum engagements (easy payroll trap)
- Full-time: minimum payment of 4 hours for each engagement in respect of ordinary hours of work
- Tip: Record each "engagement" clearly (call-in, split attendance, late cancellation) so payroll can apply the correct minimum.
- Permanent part-time and casual: minimum payment of 2 hours per engagement
Good availability tracking reduces short shifts, late changes, and accidental minimum engagement breaches. Facilities often use a kiosk time clock to capture start/finish times consistently across teams.
Broken shifts (common in community-style rostering)
Broken shifts are tightly defined and only apply to casual or permanent part-time employees:
- Breaks (excluding meal break) total not more than 4 hours
- Span of hours not more than 12 hours
- Must be by mutual agreement
- Beyond 12-hour span: double time
- Each portion must still meet the 2-hour minimum engagement rule
Tools with automatic compliance warnings can flag minimum engagement breaches, broken shift spans, and penalty-rate risks before you publish the roster.
High-risk area: Broken shifts are a frequent source of Fair Work enforcement action. If any condition is not met, the arrangement is not a broken shift and overtime or penalties may apply.
Broken shift compliance check
Broken shifts are tightly restricted under the Award. Use this check before rostering or paying a broken shift.
Note: This checker does not assess whether each portion of a broken shift meets the minimum engagement requirement (2 hours per portion for part-time and casual employees). This must be checked separately.
Sleepovers (only if you follow the clause)
A sleepover means sleeping in to be on call for emergencies, with conditions including:
- Sleepover span: 8–10 hours
- Free board and lodging; separate room
- Sleepover allowance is payable (see Allowances section)
- Only emergency work should be performed during a sleepover (the Award defines an emergency and sets specific payment rules for work performed during a sleepover).
- Keep written records of each sleepover arrangement and any call-outs (time, duration, reason) to support correct payment and audit defensibility.
High-risk: Sleepovers have strict Award conditions (span, facilities, allowance, and limits on work performed). Verify clause 22.9 in the current Award text before rostering and paying sleepovers.
During high-pressure periods, live attendance helps managers see who is currently on site and respond to gaps quickly.
On-call and recall
SCHADS includes specific provisions for on-call arrangements and recalls to work. These are separate from sleepovers.
| Arrangement | Key conditions | Payment |
|---|---|---|
| On-call (rostered) | Required to be contactable and available to return to work if needed | On-call allowance (see Allowances) |
| Recall to work | Called back after finishing ordinary hours | Overtime rates + minimum 2 hours payment |
| Telephone calls (while on-call) | Remote issue resolved via phone without returning | Minimum 15 minutes at overtime rate per call |
Rest period after recall: An employee recalled to work must have at least 8 consecutive hours off duty between finishing the recall and starting their next rostered shift. If this is not possible, the employee can continue working until 8 hours off is provided, with all hours worked paid at double time until that rest period begins.
24-hour care
Where an employee is required to be available for duty for a continuous 24-hour period, a special 24-hour care provision applies (clause 25.8 in the Award). This is distinct from both sleepovers and standard shift work.
- The employee must be provided with suitable accommodation and board
- A minimum of 8 hours of the 24 must be designated as a sleepover period
- Active duty work during the 24 hours is paid at the appropriate rate
- Work during the sleepover period is paid at minimum double time
High complexity: 24-hour care provisions involve multiple overlapping conditions. Review clause 25.8 of the Award carefully and seek advice before implementing 24-hour care arrangements.
Client cancellations (NDIS and home care)
Client cancellations are a significant compliance area for NDIS providers and home care services. The Award requires payment in certain circumstances even when the service does not proceed.
| Cancellation timing | Employee entitlement |
|---|---|
| Employee has already started travelling to the client | Full shift payment (or minimum engagement) |
| Cancellation with less than 7 days' notice (part-time contracted hours) | Employer must provide alternative work or pay for contracted hours |
| Cancellation of casual shift with less than 7 days' notice | No automatic payment (unless already travelling) |
Best practice: Document cancellation policies clearly in employment contracts. Track cancellations in your rostering system to identify patterns and manage costs. Some providers use shift swap tools to reallocate cancelled shifts to other clients where possible.
Travel between clients (home care specific)
For home care employees who travel between clients during a shift, travel time between consecutive client appointments is counted as time worked and paid accordingly.
- Travel time between clients during a shift = paid time (part of ordinary hours or overtime as applicable)
- Travel from home to first client = generally not paid (unless otherwise agreed)
- Travel from last client to home = generally not paid (unless otherwise agreed)
- Vehicle/travel allowance may also apply (see Allowances section)
Rostering tip: When building rosters with multiple client visits, factor in realistic travel times. Back-to-back appointments with no travel buffer can result in unpaid overtime or late arrivals.
Penalty rates and overtime (where underpayments happen)
Weekend ordinary hours (non-casual)
If ordinary hours include weekend work:
- Saturday (midnight Fri–midnight Sat): time and a half (150%)
- Sunday (midnight Sat–midnight Sun): time and three quarters (175%)
These weekend rates substitute for (and are not cumulative on) shift premiums.
Weekend work (casual)
Casual weekend rates are:
- Saturday: 175% of the ordinary hourly rate
- Sunday: 200% of the ordinary hourly rate
These substitute for the casual loading (no stacking).
Penalty substitution rules (no stacking)
| Scenario | What applies | What does NOT apply |
|---|---|---|
| FT/PT Saturday ordinary hours | 150% | Shift allowance |
| FT/PT Sunday ordinary hours | 175% | Shift allowance |
| Casual Saturday | 175% | Casual loading |
| Casual Sunday | 200% | Casual loading |
| Casual public holiday | 275% | Casual loading & weekend rates |
Shift allowances (afternoon/night shifts)
Shift allowances add the following to the ordinary rate:
- Afternoon shift starting 10:00 am–before 1:00 pm: 10%
- Afternoon shift starting 1:00 pm–before 4:00 pm: 12.5%
- Night shift starting 4:00 pm–before 4:00 am: 15%
- Night shift starting 4:00 am–before 6:00 am: 10%
Plus an important condition for employees working less than 38 hours/week (eligibility depends on start/finish timing).
Public holidays (special rule – do not "guess")
For full-time day workers and part-time employees, the Award uses a public holiday election:
-
The employee elects to either:
- be paid 250% of the ordinary hourly rate for hours worked on the public holiday, or
- be paid 100% for hours worked and have the same number of hours added as paid annual leave.
- The election is made on commencement and may then be made again on the employee's anniversary date each year (and otherwise only by agreement).
Compliance tip: Record and retain the election in writing (contract pack / onboarding / annual review) so payroll can apply the correct outcome.
For casual employees, payment is 275% for hours worked on a public holiday, and this is in substitution for casual loading and weekend rates.
Public holiday election options (full-time day workers and part-time employees)
| Option | What happens | When chosen |
|---|---|---|
| Extra payment | Ordinary pay plus an additional 150% for hours worked (total = 250%) | Election on commencement / annually |
| Time off | Same hours added to annual leave | Election on commencement / annually |
Overtime rates (use the trigger rules, not memory)
Overtime is generally paid (in summary):
Full-time:
- Mon–Fri: 150% first 2 hours, then 200%
- Sat/Sun: 200%
- Public holiday: 250%
Part-time: overtime generally applies when:
- Hours exceed the agreed rostered hours and no written variation agreement exists
- Hours exceed 10 in a day
- Hours exceed 38 per week or 76 per fortnight
Written part-time agreements are critical to managing overtime exposure.
Casual overtime: expressed in the Award as inclusive rates (e.g. 187.5% then 250%, weekend 250%, public holiday 312.5%). Do not add casual loading on top of these rates. Payroll systems must be configured to either: (a) pay the inclusive rate, or (b) calculate base + loading + overtime so the total equals the Award percentage.
Recall to work (minimum payment risk)
If recalled to work overtime after leaving, there's a minimum 4 hours' pay at the appropriate rate per recall. A centralised team messaging channel reduces missed messages about swaps, recalls, or last-minute coverage needs.
9. allowances (entitlements outside of wages)
Many operators overlook or under-claim allowances. Review this checklist quarterly:
| Allowance | When it applies | Amount (from 1 July 2025) |
|---|---|---|
| Uniforms / protective clothing | Employer-required uniform not provided | $1.27/shift or $6.35/week |
| Laundry | Employee launders own uniform | $0.38/shift or $1.92/week |
| Meal allowance | Overtime >1 hr without notice (if no meal provided) | $18.35 + $16.20 each 4 hrs thereafter |
| Vehicle / travel | Required to use personal vehicle for work duties | $0.99/km |
| Fares / transport | Night shift finishes when public transport unavailable | Actual cost reimbursed |
| On-call (per 24-hr period) | Rostered on call | Mon–Fri $24.80 / Sat–Sun $49.63 |
| First-aid | Required to hold first-aid certificate & duties | $17.75/week |
| Higher duties | Temporarily performing duties at higher classification | Higher rate of pay for time worked |
| Heat/cold disability | Working in extreme temps (>46°C or <0°C) | $0.67/hour |
| Broken shift (home care) | Working split shifts where parts exceed 12 hours overall | $19.29/day |
| Remote area | Working in designated remote/isolated locations | $30.88/week |
| Sleepover (see above) | Required to sleep over at workplace | $69.09/night (min) |
Tip: Allowances are often missed when embedded in shift events rather than default rules. Audit one pay period per quarter.
10. leave entitlements
Full-time and part-time employees are entitled to the National Employment Standards (NES) leave provisions. Casual employees are not entitled to paid leave (but can accrue unpaid entitlements where applicable) and must be given a Casual Employment Information Statement on engagement.
| Leave type | Entitlement (FT/PT) | Notes |
|---|---|---|
| Annual leave | 4 weeks (plus 17.5% loading or pay during leave) | Shift workers may get extra week under NES |
| Personal/carer's leave | 10 days per year | Accumulates; not cashed out on termination |
| Compassionate leave | 2 days per occasion | For death or serious illness of immediate family |
| Family & domestic violence leave | 10 days paid per year | NES entitlement from 1 Feb 2023 |
| Parental leave | 12 months unpaid (can request 24) | Government Paid Parental Leave is separate |
| Long service leave | Varies by state/territory | Portable LSL schemes apply in some jurisdictions |
| Community service leave | Unpaid (except jury duty) | Emergency services, jury service |
Portable long service leave: Community services and contract cleaning workers may be covered by portable LSL schemes in some states (e.g., Victoria, ACT). Check your state's requirements—schemes may apply to disability support, home care, and other SCHADS-covered work.
11. compliance plan - interactive checklist
Use this checklist to audit your practices against Award requirements:
12. common mistakes (and how to avoid them)
These issues appear regularly in Fair Work audits of SCHADS employers:
1. wrong schedule applied
Mistake: Paying all employees from one wage table when multiple schedules apply (SACS, Crisis, Family Day Care, Home Care).
Fix: Identify which schedule applies to each role based on the work performed. Use SACS (Schedule B) for community service workers, Crisis (Schedule C) for crisis accommodation, Day Care (Schedule D) for family day care coordination, and Home Care (Schedules E/F) for in-home support.
2. missing the october 2025 aged care home care increase
Mistake: Not updating home care employee rates from 1 October 2025 when providing services to aged persons.
Fix: Set a calendar reminder. Home care employees caring for aged persons (65+, or 50+ for Aboriginal/Torres Strait Islander) receive an additional increase from 1 October 2025—separate from the 1 July annual review.
3. broken shift span violations
Mistake: Scheduling broken shifts where the span exceeds 12 hours or includes more than 2 breaks.
Fix: Use the broken shift checker above and configure your roster system to flag non-compliant patterns.
4. No written part-time agreements
Mistake: Part-time employees working variable hours without documented agreements, triggering overtime on all hours above the assumed minimum.
Fix: Maintain written agreements specifying agreed hours, days, and start/finish times. Document any variations in writing.
5. casual overtime calculated incorrectly
Mistake: Adding casual loading on top of overtime rates when the Award specifies inclusive percentages.
Fix: Configure payroll to either pay the Award's stated inclusive rate OR calculate components that sum to the correct total—never add loading on top of an already-inclusive rate.
6. missing allowances
Mistake: Not paying on-call, vehicle, uniform, or laundry allowances when employees are entitled.
Fix: Quarterly audit of allowance entitlements against actual payments. Add allowance triggers to roster/timesheet workflows.
7. public holiday election not recorded
Mistake: Assuming all employees want extra payment when some have elected time-in-lieu (or vice versa).
Fix: Capture election on commencement and at each anniversary. Store in employee record and apply correct calculation.
13. final takeaways
- Know which schedule applies: SACS (B), Crisis (C), Family Day Care (D), or Home Care (E/F). Each has different wage tables and conditions.
- ERO rates for SACS employees: Schedule B employees receive Equal Remuneration Order loadings—use the ERO rates, not base Award rates.
- Watch the October 2025 increase: Home care employees caring for aged persons get an additional increase from 1 October 2025—separate from July.
- Document part-time agreements: Written agreements specifying hours, days, and times are mandatory. Review and update when patterns change.
- Broken shift rules are strict: Maximum 2 breaks, 12-hour span, broken shift allowance applies. Critical for home care and disability support.
- Penalties don't stack: Weekend rates substitute for shift allowances. Casual rates substitute for casual loading. Get your payroll system configured correctly.
- Sleepover ≠ ordinary hours: Sleepover allowance applies unless disturbed—then minimum call-out rates kick in.
- Client cancellation rules: NDIS and home care employees have specific entitlements when clients cancel at short notice.
- Travel between clients: For home care employees, travel time between consecutive clients during a shift is paid time.
- Use compliant rostering tools: Modern systems can flag non-compliant patterns before they become payroll problems.
Need help implementing compliant rostering? RosterElf's Award interpretation engine automates penalty calculations for the Aged Care Award.
Industries using this award
Explore rostering solutions for businesses covered by the SCHADS Award
Frequently asked questions
- The Social, Community, Home Care and Disability Services Industry Award 2010 (MA000100)—commonly known as SCHADS—covers employees in social and community services, disability support, home care, crisis accommodation, and related services. This includes disability support workers, community services employees, home care workers, case managers, and program coordinators. The Award applies to organisations delivering aged care (home care), disability services under NDIS, family support, youth services, and crisis accommodation across Australia.
- Schedule B (SACS) covers social and community services employees including case managers. Schedule C (Crisis accommodation) covers emergency housing and refuges. Schedule D (Day care services) covers day programs for people with disabilities or elderly. Schedule E (Home care) covers home care workers. Schedule F (Home maintenance) covers home maintenance workers. Each schedule has its own classification structure and pay rates. ERO rates apply to Schedules B, C, and E, providing higher base rates than standard Award rates.
- In 2012, the Fair Work Commission issued an Equal Remuneration Order (ERO) recognising that social and community services roles had been historically undervalued. ERO rates apply to Schedule B (SACS), Schedule C (Crisis accommodation), and Schedule E (Home care), providing significantly higher base rates than standard Award rates. Employers must ensure they're paying ERO rates where applicable—failure to do so can result in substantial underpayment liabilities. Check the Award schedules to identify which rate table applies to each employee.
- The 2025/26 rates took effect from the first full pay period on or after 1 July 2025, following the Fair Work Commission's Annual Wage Review. All SCHADS employers must apply the updated rates from this date. Additionally, home care (aged care) workers under Schedule E received further increases from 1 October 2025 as part of the aged care wage increases. Check the official Fair Work pay guides for current rates.
- Yes, absolutely. All part-time arrangements must be documented in writing before the employee starts work. The agreement must specify regular days of work, start/finish times, and total ordinary hours per week or roster cycle. This is essential for determining when overtime applies and for compliance with minimum engagement requirements. Without a written agreement, you risk underpaying or incorrectly calculating overtime. Use digital employment contracts to standardize agreements.