Question 1

Which rostering features are included in every RosterElf plan?

Accepted Answer

Every RosterElf plan includes core rostering features like drag-and-drop scheduling, roster templates, staff availability management, open shifts, and shift swap requests. Higher tiers add advanced capabilities like multi-site management and labour budgeting tools.

Question 2

Can I access time tracking features without rostering?

Accepted Answer

RosterElf is designed as an integrated platform where time and attendance features work alongside rostering. The time clock compares actual hours against scheduled shifts, making both features more valuable together than separately.

Question 3

Are Workwise AI features available to all users?

Accepted Answer

Yes, Workwise AI is available to all RosterElf users. This feature provides instant answers to Fair Work questions, helping managers and staff understand employment obligations without needing separate legal advice.

Question 4

Do I get full feature access during the free trial?

Accepted Answer

The free trial provides access to all features so you can fully evaluate RosterElf before committing. Test auto-scheduling, payroll exports, and every other capability with your actual team data.

Question 5

Are features limited by team size or number of locations?

Accepted Answer

Core features work the same whether you have 5 or 500 employees. Multi-site rostering supports unlimited locations, and you can manage staff across all sites from a single dashboard without feature restrictions.

Question 6

Which payroll systems does RosterElf integrate with?

Accepted Answer

RosterElf offers seamless integration with major Australian payroll systems including Xero, MYOB, and Wage Easy. Timesheets export with award-interpreted pay rates calculated automatically.

Question 7

How does award interpretation work with payroll exports?

Accepted Answer

The award interpretation engine automatically calculates overtime, penalty rates, and loadings based on your configured awards. When you export to payroll, hours are already categorised with correct pay rates applied.

Question 8

Can RosterElf connect to accounting software beyond payroll?

Accepted Answer

Through our Xero integration, you can sync employee data and export timesheets directly. For other accounting platforms, timesheet exports in CSV format work with virtually any system.

Question 9

Does the integration sync employee data both ways?

Accepted Answer

Integration capabilities vary by platform. The Xero integration allows importing employee details to save setup time. Check specific integration pages for detailed sync capabilities with your preferred system.

Question 10

How do I set up payroll integration for my business?

Accepted Answer

Navigate to Settings > Integrations, select your payroll provider, and follow the connection wizard. Our step-by-step guides walk through each integration, typically completing setup in under 15 minutes. See all available integrations.

Question 11

What can employees do on the RosterElf mobile app?

Accepted Answer

Staff can view their roster, clock in and out with GPS verification, request leave, set availability, claim open shifts, request shift swaps, and receive instant notifications. The mobile app puts scheduling at their fingertips.

Question 12

How does GPS clock-in prevent time theft?

Accepted Answer

The GPS clock-in feature creates a geofence around each work location. Staff can only clock in when physically within the defined radius, preventing off-site clock-ins and buddy punching.

Question 13

Can managers approve requests from their mobile device?

Accepted Answer

Managers can handle shift swap requests, leave applications, availability changes, and timesheet approvals directly from their phone. Push notifications alert you immediately when staff submit requests requiring approval.

Question 14

Do mobile features work on both iOS and Android?

Accepted Answer

The RosterElf app is available on both iOS and Android with identical functionality. Staff can download it free from the App Store or Google Play, with all communication features working across platforms.

Question 15

Can I build complete rosters from the mobile app?

Accepted Answer

While the mobile app excels at quick edits, shift publishing, and approvals, complex roster building is best done on desktop. The drag-and-drop roster builder provides the full view needed for efficient scheduling.

Question 16

Can I create custom roster templates for different departments?

Accepted Answer

Create and save unlimited roster templates for different departments, locations, or seasonal patterns. Apply templates with one click, then fine-tune as needed for each week.

Question 17

How do I configure break rules for my industry award?

Accepted Answer

In Settings, define paid and unpaid break rules matching your industry award requirements. Set minimum break durations, maximum work periods before breaks, and the system enforces compliance automatically.

Question 18

Can I customise notification preferences by role?

Accepted Answer

Both managers and staff can customise which notifications they receive and how. Choose between push notifications, email, or SMS for roster changes, shift reminders, and approval requests.

Question 19

Is it possible to create custom shift types and labels?

Accepted Answer

Define custom shift types with specific colours, default times, and associated tasks. This helps staff instantly recognise shift requirements and keeps your roster visually organised.

Question 20

Can I customise the digital onboarding workflow?

Accepted Answer

Tailor the digital onboarding process to collect exactly what your business needs. Add custom fields, upload your employment contracts, and configure which documents require e-signatures.

Question 21

How long does initial feature setup typically take?

Accepted Answer

Most businesses complete basic setup within an hour. Add your locations, import staff, configure your award rules, and you're ready to create your first roster. Complex multi-site setups may take a few hours.

Question 22

What's involved in configuring time and attendance?

Accepted Answer

Set up time tracking by defining clock-in locations with GPS coordinates, choosing your time clock method (mobile, tablet, or both), and setting photo verification preferences. Staff can start clocking immediately.

Question 23

How do I configure award interpretation correctly?

Accepted Answer

Select your applicable awards from the built-in library, or contact support to configure custom awards. The award engine then automatically calculates penalty rates, overtime, and allowances for accurate payroll.

Question 24

Is onboarding support provided for complex setups?

Accepted Answer

Our team provides onboarding assistance to ensure your features are configured correctly. Contact support for help with award interpretation, multi-site setup, or integration configuration.

Question 25

Can I import existing employee data and past rosters?

Accepted Answer

Import staff details via CSV to avoid manual data entry. While historical rosters don't import, roster templates let you quickly recreate your standard patterns for immediate use.

All RosterElf features

Trusted by 30,000+ workplaces

Everything you need to manage your workforce

Employee rostering

Time & attendance

Payroll integration

HR Hub

Communication

Analytics

Every feature at a glance

Auto-scheduling

Staff availability

Roster templates

Multi-site rosters

Break planning

Open shifts

Auto shift swaps

Labour budgeting

Mobile roster app

Roster warnings

GPS clock-ins

Tablet time clock

Photo proof

Live attendance

Award interpretation

Digital onboarding

Employment contracts

Certificate tracking

Workwise AI

Leave management

Team chat

Staff notifications

Newsfeed

Shift tasks

RosterElf features FAQ

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