An honest Connecteam review 2026: Pricing, features, pros & cons

Connecteam review - quick summary

Overall Score

7.1/10

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Score breakdown

Who is Connecteam?

Connecteam was founded in 2016 in Tel Aviv, Israel, by Amir Nehemia and Yoni Yats. The company is headquartered in New York and Tel Aviv, with a focus on serving deskless and mobile workforces globally. Connecteam has raised over $120 million USD in funding and serves businesses across construction, field services, healthcare, retail, and hospitality.

The platform is structured around three "hubs" — Operations, Communications, and HR & Skills — each available as separate modules or bundled together. Connecteam positions itself as an all-in-one solution for managing non-desk employees, with particular emphasis on mobile-first functionality, internal communications, and training tools.

Connecteam review methodology

We spent 1 week hands-on testing Connecteam — creating real accounts, building schedules, testing time tracking, and evaluating how it works for Australian businesses. This review is based on actual product use, not marketing claims.

• Built and tested real schedules using a live Connecteam account
• Tested Xero and MYOB timesheet export workflows
• Analysed verified reviews from G2, Capterra & Xero App Store

Connecteam user reviews

Xero App Store ratings

Connecteam is listed on the Xero App Store as a connected app. We prioritise Xero App Store reviews because they come from verified Xero users who have actually integrated Connecteam with their accounting software — with no incentives offered for leaving reviews.

This matters because Xero is the leading accounting platform for Australian small businesses, so feedback from this community directly reflects the experience of businesses using Connecteam for time tracking and payroll integration.

4.7 / 5

50 verified reviews on Xero App Store

What Xero users highlight

• Mobile-first experience — purpose-built for deskless teams with strong app functionality
• GPS time tracking — breadcrumb trails and geofencing praised by field service businesses
• Free tier available — generous free plan for teams up to 10 users

Common concerns from users

• No Australian award support — unable to handle Australian awards; pay rates must be configured manually
• Complex interface — features spread across multiple hubs can feel overwhelming
• USD pricing — no Australian dollar pricing; currency conversion adds to costs
• International focus — some settings default to US measurements and formats

Connecteam ratings on key platforms

Across review platforms, Connecteam shows strong ratings on incentivised platforms like G2 and Capterra. The platform has a smaller presence in Australia compared to locally-built alternatives, with fewer Xero App Store reviews to draw from.

Ratings sourced January 2026. Connecteam has strong ratings across platforms but a smaller Australian user base compared to locally-built alternatives.

Common themes in user feedback

User reviews consistently highlight the platform's mobile capabilities and feature depth, while concerns focus on:

• Complex setup across multiple hubs
• Learning curve for new users
• Limited Australian-specific compliance features

Connecteam rostering and scheduling

Connecteam is fundamentally a job scheduling platform rather than traditional site-based rostering software. We found its approach centres on assigning staff to jobs, projects, or clients rather than fixed locations — which makes it better suited to field service, construction, and mobile workforces than hospitality or retail.

For Australian businesses, the platform offers configurable templates and scheduling rules, though it doesn't include built-in award interpretation. This means managers need to ensure their settings align with specific award and agreement requirements.

Below, we look at the core elements that influence daily roster creation — layout, shift detail, filtering, templates, and overall scheduling performance.

Schedule layout & first impressions

Connecteam calls its roster a "Job Scheduler", which reflects its positioning for mobile and field-based teams. The default view shows a weekly grid with staff or jobs in rows and days as columns.

The layout works, but it can feel crowded — particularly with larger teams. We noticed the interface has multiple menus and settings panels that aren't always intuitively placed, so expect some exploration to find specific features.

Shift detail & information density

The schedule grid shows basic shift information — times and assigned staff. To see additional details like job location, shift tasks, or attached documents, you'll need to open the shift modal.

One thing we noticed: there's no financial breakdown or labour cost information visible within the roster view itself. If you need to track shift costs, you'll have to access that through separate reporting or timesheet functions.

Roster views & navigation

Connecteam provides several scheduling views and navigation options, including:

• Daily, weekly, and monthly schedule views
• Staff-based and job-based roster views
• Filtering by job, shift title, group, or user
• Option to create multiple separate schedules (additional cost on some plans)

The filtering system has advanced options for businesses with complex scheduling requirements, though we found the interface requires multiple clicks to access and apply filters effectively.

Adding, editing & repeating shifts

Shift creation works through a modal interface. You select the day, click the plus symbol, and fill in shift details including time, job assignment, and optional attachments.

There's support for shift type templates, day templates, and weekly templates — which lets managers save and reuse common shift patterns. This helps reduce repetitive data entry for businesses with predictable schedules.

Shift fields can be customised to show or hide specific options, though we found this setting tucked away in a less obvious menu location.

Rostering pros & cons

Connecteam time and attendance

Connecteam offers a comprehensive time and attendance system built for businesses with mobile or distributed teams. The focus is on capturing accurate clock-ins with GPS tracking, enforcing location rules, and managing job-based time allocation.

Below, we cover the core elements that impact daily attendance accuracy — clock-in methods, GPS enforcement, geo-fencing, and the overall setup experience.

Setup experience

The time and attendance setup process links to payroll configuration, which feels a bit counterintuitive since these are typically separate functions. The setup wizard asks you to select a payroll integration (or choose "other") before you can proceed with time tracking configuration.

Location tracking options

There are two location tracking modes: Breadcrumbs (continuous tracking during shift) and Clock in/out only (location captured at start and end). The breadcrumbs feature gives enhanced accountability for field-based teams, though it may raise privacy concerns with some employees.

Job-based time tracking lets staff allocate hours to specific jobs, projects, or clients throughout their shift — useful for mobile teams working across multiple locations daily.

Geo-fencing

Geo-fence configuration uses an address-based approach rather than allowing specific pin-drop locations. This can be a problem for larger sites like shopping centres where the physical address and actual work location differ. We also noticed the geo-fence radius units default to feet rather than metres — a reminder of Connecteam's international market positioning.

Clock-in methods

Multiple clock-in methods are supported: mobile app, PC/web, dedicated kiosk mode, and NFC tags. Configuration options include scheduled vs unscheduled shift handling, break management, and permission controls for editing time entries.

Strengths

• Multiple clock-in methods (mobile, PC, kiosk, NFC)
• GPS breadcrumb tracking for field teams
• Job-based time allocation
• Configurable break management

Limitations

• Settings spread across multiple menus
• Geo-fence uses address rather than pin-drop
• Default units in feet (not metres)
• No time tolerance feature for early/late clock-ins

Pros & cons

Connecteam timesheets and payroll

Connecteam isn't payroll software, but it plays a role in preparing timesheet data for payroll processing. Timesheets can be reviewed, approved, and exported to popular payroll systems, and the platform offers customisable pay policies for businesses with specific rate requirements.

For businesses with straightforward pay rules, the workflow works well enough. For more complex award structures, the scattered setup process and lack of centralised configuration may require extra effort.

Payroll setup experience

Payroll settings and approval processes sit under the timeclock section — a location that may not feel intuitive to new users. The setup workflow requires navigating between multiple sections: configuring payroll format in time clock settings, setting standard rates in user profiles, and managing pay policies in a separate "General" section.

Video guides are available, though they open as overlays rather than external help articles — which makes it difficult to follow along while configuring settings at the same time.

Timesheet approval

Timesheet approval is accessed through the Timeclock section, giving an overview of hours and totals for each employee. Staff can submit their own timesheets — useful for smaller teams or those not using time and attendance tracking features.

The approval workflow lets you manually adjust hours, apply different rate rules, and view financial breakdowns per timesheet before export.

Payroll integrations

Connecteam offers integrations with multiple payroll platforms including ADP (multiple versions), Gusto, MY Business, Paycheck Flex, PrismHR, QuickBooks, Xero AU, and Xero UK.

Strengths

• Wide range of payroll integrations
• Staff can submit own timesheets
• Customisable pay policies
• Video guides available

Limitations

• Settings scattered across multiple menus
• No centralised view of all rates and rules
• Setup workflow can be confusing
• Not a payroll replacement

Pros & cons

Connecteam communication tools

Connecteam includes communication tools designed for distributed and mobile teams. There are group channels, direct messaging, and a newsfeed feature for company-wide announcements — all accessible through both web and mobile.

That said, it's not designed to replace dedicated team communication platforms. The messaging tools work for operational communication, but may not suit businesses needing rich collaboration features.

Chat features

There are group channels, direct channels, and a newsfeed for company-wide posts. The newsfeed allows posts and messages but doesn't support comments or replies — which limits engagement compared to social-style communication tools.

Channel creation follows a multi-step wizard: select channel type, add team details, assign members and admins, then review a summary. This structured approach gives you control, but it can feel slower when you need quick, ad-hoc channels.

Permission customisation

Chat permissions offer granular control over who can message whom — you can restrict direct messages based on team, department, branch, manager, or responsibility level. This suits larger organisations with complex communication policies, but adds configuration overhead for simpler setups.

Strengths

• Granular permission customisation
• Newsfeed for company-wide announcements
• Restrict messaging by role/department
• Integrated with mobile app

Limitations

• Multi-step channel creation process
• No replies/comments on newsfeed posts
• Not a full communication platform
• Configuration can be complex

Pros & cons

Connecteam mobile apps

Connecteam's mobile apps are available on both iOS and Android, included with all subscription tiers. The platform positions itself as mobile-first, with apps designed for deskless workers who primarily interact with the system via smartphone.

For employees, the app provides access to schedules, time tracking, messaging, and leave requests. Managers get approval workflows and basic oversight capabilities — though some administrative functions are still easier on desktop.

Login experience

One feature we liked is phone number login, which lets users authenticate via SMS verification rather than remembering passwords. This simplifies things, particularly for staff who don't regularly access the system.

App navigation & sections

The app uses a bottom navigation menu with several sections:

• Feed — Dashboard for company updates and newsfeed posts. Limited customisation options for widgets or business metrics.
• Assets — Access to timeclock, forms, job scheduling, quick tasks, and time off requests.
• Chat — Messaging hub for channels and direct messages.
• Profile — Personal settings, leave requests, availability, and rewards tokens.
• Admin — Manager tools including user activity, scheduling, and time clock oversight.

We noticed some features appear duplicated across multiple sections, which makes navigation feel less organised. The Feed dashboard in particular offers limited value without additional customisation options.

Strengths

• Phone number login (SMS verification)
• Available on iOS and Android
• Built-in rewards/tokens system
• Offline capability for some features

Limitations

• Features duplicated across sections
• Limited dashboard customisation
• Some admin tasks require desktop
• Navigation can feel scattered

Pros & cons

Connecteam HR tools

Connecteam includes basic HR functionality — document management, onboarding workflows, and employee profile storage. These tools are useful for centralising staff information, but aren't as comprehensive as dedicated HR platforms.

The platform positions itself primarily as a workforce management tool rather than a full HR system. If you're expecting deep HR workflows, policy management, or end-to-end compliance tooling, you may find it limited.

Document management

Connecteam uses an "onboarding packs" approach — configurable document bundles assigned to staff based on their group or role. You access the documents section via the "HR & Skills" hub, which also contains courses, rewards, time off, and recognition features.

Document validity periods can be configured for items like first aid certificates or licences that require renewal. Managers can add documents on behalf of staff, and contextual help links provide access to support articles.

Template availability

Unlike some platforms, Connecteam doesn't provide pre-built HR documents, employment contracts, or policy templates. You'll need to create or source your own documentation externally — potentially requiring HR consultants or legal advice for Australian employment compliance.

Strengths

• Onboarding packs by group/role
• Document expiry tracking
• Contextual help links
• Integrated with mobile app

Limitations

• No pre-built documents or templates
• No contract or policy builder
• External HR help may be required
• Not a full HRIS solution

Pros & cons

Connecteam analytics and reporting

Compared to traditional workforce management platforms, Connecteam offers limited operational reporting. The approach focuses on form-based data collection rather than pre-built analytical reports — which may not suit businesses needing standard labour cost, attendance, or scheduling reports.

Reporting approach

Unlike many workforce platforms, there's no dedicated reports section with pre-built reports for rostering insights, attendance patterns, labour costs, or leave management. This gap could be significant for businesses relying on operational analytics for decision-making.

Instead, the platform emphasises form-based data collection — letting businesses create custom checklists (such as opening procedures or safety checks) that staff complete during shifts. Reports can then be generated from this collected form data.

Available insights

Time and attendance insights are available through the timeclock dashboard, providing basic visibility into hours worked and attendance patterns. However, we couldn't readily find export functionality for these insights, limiting the ability to use this data in external analysis tools.

Strengths

• Custom forms for on-shift data collection
• Flexible checklist creation
• Form-based reporting from collected data
• Basic time clock insights

Limitations

• No traditional pre-built reports
• Missing standard roster/payroll reports
• Limited export options
• No labour cost reporting in scheduler

Pros & cons

Connecteam pricing and plans

Connecteam uses a hub-based pricing model — you pay separately for each functional hub: Operations, Communications, and HR & Skills. This gives flexibility to select only the tools you need, but also introduces complexity, particularly when trying to forecast true monthly costs across multiple hubs.

The platform offers a generous free tier for teams of up to 10 users, which includes access to all hubs and features. For larger teams, pricing shifts to a base fee plus per-user charges, with costs varying significantly depending on which hubs and tier levels you select.

How Connecteam prices their plans

For current pricing details, visit Connecteam's pricing page. Note: Connecteam prices in USD. AUD figures below are converted at approximately $1 USD = $1.55 AUD (as at Dec 2025).

Operations hub pricing

Includes: Time Clock, Job Scheduling, Forms, Quick Tasks

Total cost example: all 3 hubs

If your business needs all three hubs (Operations + Communications + HR & Skills), here's what you'd pay for 30 users:

Pricing pros & cons

Connecteam use cases: who is it best for?

From what we've seen, Connecteam is clearly positioned for mobile and deskless workforces rather than traditional site-based businesses. The job scheduling approach, GPS breadcrumb tracking, and international focus make it suited to specific use cases.

Best suited for:

• Field service and maintenance teams
• Construction and trades businesses
• Mobile workforces moving between job sites
• Businesses needing continuous GPS tracking

Less suited for:

• Traditional hospitality venues (cafes, restaurants, bars)
• Retail stores with fixed locations
• Small businesses wanting plug-and-play simplicity

Pros & cons

Connecteam security and privacy

Connecteam has a solid security offering with multiple industry certifications. According to their Trust Center, the platform has been independently audited and validated across several security standards.

Certifications and compliance

Connecteam holds both SOC 2 Type II and ISO/IEC 27001 certifications — meaning their security measures have been extensively tested by independent auditors. The SOC 2 certification covers controls around security, availability, processing integrity, confidentiality, and privacy.

For healthcare businesses, there's HIPAA compliance (requires a separate Business Associate Agreement per account). They're also compliant with CCPA (California Consumer Privacy Act) and PCI DSS for secure credit card transaction handling.

Security features

Connecteam operates under two GDPR roles: as a Data Controller (determining processing purposes) and as a Data Processor (processing data on customers' behalf). Full details are available in their Privacy Policy and Data Processing Addendum (DPA).

Pros & cons

Connecteam customer support

Good support matters for any software. Without clear in-app guidance, finding information can be hard, and the support team becomes essential for filling knowledge gaps.

Our support experience

We reached out to Connecteam with a general setup question to gauge response time and helpfulness.

Response time was quick. However, the answer could have been better — the response was vague and directed us to book a session with a sales representative. When you're trying to figure things out independently, being pointed to sales rather than documentation is frustrating. The team also doesn't feel locally based in Australia.

Pros & cons

Connecteam review: final verdict

Connecteam is a feature-rich workforce management platform that excels at job-based scheduling, GPS tracking, and communication customisation. It's a solid choice for businesses with mobile or off-site teams who need continuous location tracking and job-based time tracking.

That said, there are significant trade-offs for Australian businesses. The complex UI with settings scattered across multiple menus can make setup and daily management overwhelming. The lack of traditional reporting, no pre-built HR documents, and international positioning (geo-fence defaults to feet, non-local support) are all worth considering.

4.8+ stars

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