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Connecteam Review

An honest review of Connecteam 2025: 7/10

Full breakdown of Connecteam features, user experience, pros & cons, and the pricing traps that trip most buyers.

4 stars, 26 ratings

Read real Connecteam reviews on Xero.

Who is Connecteam?

Who is Connecteam

Connecteam Overview

Connecteam Overview

Connecteam is an all-in-one employee-management app built for deskless workforces, combining operations, comms and light HR in a single mobile platform. Its aim is to give managers real-time visibility into who’s working, where they are and what they’re doing—without juggling spreadsheets, calls or multiple apps.

Key modules include one-tap time tracking; GPS stamping and optional geofencing for verifiable attendance; a flexible scheduler with templates, availability rules and time-off requests; plus built-in chat, company updates and a searchable directory. Together, these features replace a patchwork of tools and make daily coordination simpler for both managers and field staff.
The Verdict

Connecteam pros and cons

Connecteam Pros

The Verdict: Connecteam Pros

Connecteam’s greatest strength is the sheer breadth of tools it packs into one mobile app—GPS time-clock with geofencing, drag-and-drop rostering, secure chat, leave management and micro-learning—all of which are available on the forever-free 10-user plan.

Because each hub stays flat-priced for the first 30 seats, small crews can trial or scale early without any per-user bill shock.

Fast, guided onboarding and consistently high ease-of-use ratings across construction, hospitality and retail prove the platform adapts quickly, letting frontline managers become productive in minutes.


Connecteam Cons

The Verdict: Connecteam Cons

Connecteam’s biggest drawback is cost opacity. All pricing is denominated in US dollars, so Australian businesses can easily be blindsided by exchange-rate swings and GST before the bill even lands.

Its three-hub model means the headline price covers only one hub; add Communications or HR—or hire employee 31—and monthly fees climb rapidly through hub-specific surcharges. Core capabilities such as geofencing, live GPS breadcrumbs and workflow automations sit behind the higher (Advanced or Expert) tiers, forcing many teams to upgrade sooner than expected.

Operationally, the mobile apps still suffer from occasional crashes and offer no true offline mode, so staff can’t clock in wh


Drum Roll

The Final Score: 7/10

Connecteam wins points for its generous forever-free tier, flat first-30-seat pricing and the sheer breadth of tools—GPS time-clock, rostering, chat, checklists and light HR—wrapped in one slick mobile app.

The mark comes down because the pricing looks cheap on paper but hides nasty surprises: every hub (Operations, Communications, HR & Skills) is billed separately in USD, so the moment you enable a second hub—or hire employee 31—costs spike through hub-specific surcharges, exchange-rate swings and GST. Essential features such as geofencing, live GPS breadcrumbs and automations sit behind higher tiers, the app still lacks offline mode, and integration options are narrower than rivals like Deputy or RosterElf.

Deep Dive

A deeper diver into Connecteam

Connecteam Pricing

Is Connecteam expensive really?

Connecteam’s headline price looks harmless—until you peek under the hood. Each “hub” (Operations, Communications, HR & Skills) is sold separately, so once you need more than basic rostering you’re suddenly paying three times: US $119 per hub on the Expert tier.

In my own test drive, that stacked up to US $357 a month for 30 staff—about A $548.35, or roughly US $11.90 (≈ A $18.30) per employee, per month. Add a 31st team-member and Connecteam slaps on another US $3.60 per user, per hub, turning growth into a budget blow-out.

Essentials like chat, onboarding and training stay locked behind additional hubs, meaning surprise upgrades mid-rollout. In short, the “all-in-one” label masks a ballooning bill, while a flat-fee tool like RosterElf keeps costs predictable.

Staff Rostering
Onboarding Users

Connecteam visual design

Connecteam greets you with a polished, colour-coded layout: tidy cards, rounded buttons and a fixed bottom bar for primary actions such as Clock-In and Publish. The visual hierarchy is clear—section titles stand out, shift colours let managers scan rosters at a glance, and the web dashboard mirrors the mobile interface almost pixel-for-pixel, so there’s no mental re-mapping when you swap devices.

Beneath that pleasant veneer, however, lies a torrent of onboarding nudges. On a fresh account you’ll be met by a full-screen welcome video, a chat-bot balloon camped in the corner, tool-tip beacons on nearly every tab and “Got it!” modals after each completed step.

Users who appreciate hand-holding will welcome the guidance; others may feel bombarded before they’ve even created their first shift.

User Experience

Connecteam user navigation

Main navigation sits inside three persistent Hubs—Operations, Communications, HR & Skills—anchored to a bottom or side tab bar. Contextual buttons (e.g., + Shift, + Form) only appear when relevant, keeping high-level menus lean.

However, those contextual layers are precisely what can make the app feel busy.

Upgrade a hub or unlock a new feature and the same screen suddenly sprouts extra icons, banners and “Did you know?” prompts. Without breadcrumbs, deeper pages (Forms › Safety › Monthly Audit › Edit) become a maze of back-taps, and power users note they sometimes “lose” where an option lives after an upgrade reshuffles the menu.

Award interpretation
UX

Pop-Ups, beacons & banner fatigue

Connecteam’s designers lean heavily on pop-ups and in-product tours to drive adoption. 


While that speeds onboarding, it also overloads the viewport—especially on phones with smaller displays. In user testing, I needed up to six taps just to dismiss tutorials before clocking in. 


Managers reported accidentally triggering help balloons when trying to edit a shift because the beacons overlap small tap-targets. 


I found it both helpful and super annoying. 

Rostering

Connecteam Scheduling Tool

Testing Connecteam’s roster builder solo, I could still gauge its speed: dragging colour-coded shifts onto the grid felt snappy,  cloning a whole week took two clicks and  clash alerts fired when I deliberately overlapped shifts,

Limitations surfaced when I simulated growth. Creating a second mock location forced an upgrade just to keep the schedules separate, and the employee view is capped at one week—hard to assess longer rotations without a live crew. Advanced automations, kiosk clock-ins and smart groups stayed greyed-out on the Basic plan, and each feature unlock peppered the screen with extra pop-ups, making the UI feel busy fast.

Verdict: slick and intuitive for simple, single-site schedules, but costs and clutter climb quickly once you model multi-site or complex scenarios—even in a one-tester lab.


Time Clock

Connecteam time and attendance

After a week of testing Connecteam’s time clock, I was impressed by the basics: one-tap punches, clear GPS stamps, an optional geofence that blocks early clock-ins, and painless exports to Xero—all of which trimmed my payroll prep.

But the cracks showed fast. The app simply won’t queue punches offline, so dead-zone shifts had to be re-entered later. Mileage logging is manual (no auto-distance), GPS drift occasionally locked staff out of the geofence, and the safeguards I needed—geofencing and breadcrumb trails—sit in higher, pricier tiers.

Great for always-connected sites with simple needs; risky and unexpectedly costly once you venture off-grid or demand tighter compliance.

Payroll

Awards and Payroll

After running Connecteam’s payroll export for a fortnight, I liked the basics: timesheets flow straight into a browser queue, I tick Approve, hit Export, and a clean CSV lands in Xero or QuickBooks..

But the deeper I probed, the more the cracks showed for Aussie compliance. Connecteam doesn’t interpret awards at all—no penalty-rate engine, no automatic public-holiday multipliers, and no award templates you can load out of the box

That means every weekend differential, evening loading or split-shift allowance still has to be calculated in a separate system before payroll, defeating half the reason I would want it.

Bottom line: great for basic hour totals, but if you rely on modern-award compliance you’ll need a separate interpreter—or a different platform entirely.

Leave

Leave Management

After testing Connecteam’s leave-management module, I could approve leave from a push alert and watch the roster update instantly—no chasing emails. Staff tap New Leave, choose a type, add a note and their balance auto-deducts; one dashboard flags clashes and exports a clean report to payroll.

But settings are basic: only one accrual rule per type, no negative balances, and annual-leave loading still needs manual math. There’s no multi-step approval flow, nor buckets for LSL or carers’ leave. Fine for simple policies; spreadsheets or another HR tool once entitlements get complex.

For small crews with straightforward rules it works fine; once you need complex entitlements, multiple approvers, or award-level leave loadings, you’ll end up back in spreadsheets or paying for a specialised HR engine.


Customer Support

Connecteam support

Connecteam’s support felt solid at first: live chat replied within five minutes during AEST hours, shared GIF walk-throughs, and the knowledge-base links solved basic questions. Contextual “Need help?” banners were handy too.

The shine faded after hours—chat flips to “leave a message,” phone help is Enterprise-only, and email replies from multiple reps made me repeat details. No local AU number or published SLAs means urgent payroll or award issues can linger.

Fine for simple queries; thin for 24/7, region-specific help.


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