Not receiving emails

Troubleshooting RosterElf email delivery issues

This article explains common reasons why employees may not receive email notifications from RosterElf and offers solutions. Ensuring that your employees receive timely email notifications from RosterElf is essential for smooth communication, especially for updates on rosters, shifts, and other important notifications. This guide will help you identify and resolve potential issues, such as incorrect email addresses or emails directed to spam folders. By following these steps, you can improve email delivery and ensure your team stays informed.

1. Confirm the Employee's email address

This section covers verifying the email address entered for each employee in RosterElf. Even small errors in the email address can prevent successful delivery, so it's essential to double-check this information.

1.1 Check the Employee's email in RosterElf

1.1.1 Go to the Staff tab in the top menu of RosterElf.

1.1.2 Find the employee whose email notifications are not being received.

1.1.3 Select the Profile tab for the employee.

1.1.4 Confirm that the email address is entered correctly.

2. Check for emails in the spam folder

This section explains how to address situations where emails from RosterElf are marked as spam. Sometimes, email providers may miscategorise notifications, placing them in the Spam or Junk folder. Ensuring emails are moved to the inbox signals to email providers that RosterElf is a trusted sender.

2.1 Check the spam or junk folder

2.1.1 Ask the employee to open their email account.

2.1.2 Navigate to the Spam or Junk folder.

2.1.3 If emails from RosterElf are present, move them to the Inbox.

2.1.4 This action indicates to the email provider that emails from RosterElf are safe.

2.2 Mark RosterElf as a safe sender

2.2.1 Each email provider has a different method to mark a sender as safe.

2.2.2 To ensure RosterElf emails reach the inbox, search for instructions based on the provider.

For example: search how to mark an email sender as safe for Hotmail or replace Hotmail with the provider used.

By following these steps, you can help ensure that employees receive important communications from RosterElf without interruption.

Ways to contact Us:

Email: Reach out to us at customersupport@rosterelf.com
Book a Video Call: Schedule a free 15-minute video call with our RosterElf Customer Success Team.
Live Chat: Click the green 'question mark support button' at the bottom right of your browser to start a live chat.
Weekly Webinar: Join our free weekly webinar for tips and live demonstrations.

Don't hesitate to get in touch; we're always ready to help!

Frequently asked questions

1. Why are employees not receiving RosterElf emails?

If employees aren't receiving RosterElf emails, it could be due to incorrect email addresses, emails being marked as spam, or the employee's email provider blocking the emails. Verify the email address in the Staff tab and ensure RosterElf is marked as a safe sender.

2. How can I confirm an employee's email address in RosterElf?

Go to the Staff tab, find the employee's profile, and confirm their email address is correctly entered. Even minor errors can prevent email delivery, so double-check for typos or formatting issues.

3. What should I do if RosterElf emails go to the spam folder?

Ask employees to check their Spam or Junk folder. If RosterElf emails are there, they should move them to the inbox. This action tells the email provider that RosterElf is a trusted sender and improves future delivery.

4. How do I mark RosterElf as a safe sender?

Each email provider has unique steps for marking a sender as safe. Search for how to mark a sender as safe followed by the email provider name (e.g., Gmail, Outlook, Yahoo) to get specific instructions for that platform.

5. How can I prevent future RosterElf emails from being blocked?

Double-check the email address accuracy in RosterElf, advise employees to move RosterElf emails to their inbox, and add RosterElf as a safe sender. Following these steps helps ensure email providers don't block future emails.

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