Billing & subscription
Information about RosterElf's billing system, managing your subscription, and updating payment methods.
14 articles
All billing & subscription articles
Cancel subscription
Learn how to cancel your RosterElf subscription directly from your account settings through Stripe, without needing to contact support.
Cancel subscription (Xero subscriptions only)
Learn how to cancel your RosterElf subscription if you signed up through the Xero App Store, including troubleshooting common issues.
Change from E-Way to Stripe
Learn how to complete your billing migration from E-Way to Stripe in RosterElf. Re-subscribe using Stripe and pay any outstanding invoices to keep your subscription active.
Change subscription to annual
Learn how to switch your RosterElf subscription from monthly to annual billing, select your seat count, and confirm the change through Stripe.
Changing plans
Overview of how to change your RosterElf subscription plan, including switching to annual billing and adjusting the number of seats on your plan.
Downloading invoices
Learn how to download invoices and receipts from your RosterElf billing history in Stripe, directly from your account settings.
Minimum monthly fee
Understand RosterElf
Refund policy
Understand RosterElf's refund and cancellation policy, including how access works after cancellation for monthly and annual subscribers.
Set country specific tax settings in RosterElf
Learn how to configure country-specific tax settings in RosterElf to ensure your payroll complies with local tax laws and regulations.
Subscription is past due (Xero subscriptions only)
Learn how to resolve a Xero subscription payment overdue warning in RosterElf by updating payment details and completing outstanding payments.
Update annual plan seats
Learn how to adjust the number of seats on your RosterElf annual plan to match your active staff count and manage your subscription costs.
Update billing details
Learn how to update your billing details in RosterElf subscription settings, including your payment method, card information, and billing address through Stripe.
Updating a credit card
Learn how to update your credit card details in RosterElf to ensure uninterrupted service and keep your payment information current.
Upgrade monthly subscription
Learn how to upgrade your monthly RosterElf subscription from Core to Full Suite or HR Hub directly from your account settings through Stripe.
Explore related guides
Account setup & admin
Details on setting up admin privileges, managing company settings, and configuring important features.
Getting Started
Step-by-step guidance to set up your RosterElf account and begin using essential features.
Xero integration
This section explains how to seamlessly integrate RosterElf with Xero for payroll processing.
MYOB integration
This section provides guidance on integrating RosterElf with MYOB for simplified payroll management.
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At RosterElf, support isn't a ticket system — it's part of the product. Our Australian-based team helps you set up correctly, understand award rules, and stay compliant as your business changes. No scripts. No offshore handoffs. Just real help when you need it.
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Award and payroll questions answered
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Ongoing help as your team grows
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