Billing & subscription
Information about RosterElf's billing system, managing your subscription, and updating payment methods.
9 articles
All billing & subscription articles
Cancel subscription
Learn how to cancel your RosterElf subscription through the platform, including accessing account settings and confirming your cancellation.
Cancel subscription (Xero subscriptions only)
Learn how to cancel your RosterElf subscription if you signed up through the Xero App Store, including troubleshooting common issues.
Changing plans
Learn how to change your RosterElf subscription plan, switch between monthly and annual billing, and adjust the number of employees covered.
Downloading invoices
Learn how to access and download invoices from your RosterElf account to keep track of your billing information and maintain financial records.
Minimum monthly fee
Understand RosterElf
Refund policy
Understand RosterElf
Set country specific tax settings in RosterElf
Learn how to configure country-specific tax settings in RosterElf to ensure your payroll complies with local tax laws and regulations.
Subscription is past due (Xero subscriptions only)
Learn how to resolve a Xero subscription payment overdue warning in RosterElf by updating payment details and completing outstanding payments.
Updating a credit card
Learn how to update your credit card details in RosterElf to ensure uninterrupted service and keep your payment information current.
Explore related guides
Account setup & admin
Details on setting up admin privileges, managing company settings, and configuring important features.
Getting Started
Step-by-step guidance to set up your RosterElf account and begin using essential features.
Xero integration
This section explains how to seamlessly integrate RosterElf with Xero for payroll processing.
MYOB integration
This section provides guidance on integrating RosterElf with MYOB for simplified payroll management.
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Real support from people who understand your business
At RosterElf, support isn't a ticket system — it's part of the product. Our Australian-based team helps you set up correctly, understand award rules, and stay compliant as your business changes. No scripts. No offshore handoffs. Just real help when you need it.
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Guided setup and onboarding
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Award and payroll questions answered
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Ongoing help as your team grows
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