Subscription is past due (Xero subscriptions only)

Xero subscription payment overdue warning

If you see a warning pop-up indicating that your subscription status is past due, it means there is an issue with your Xero invoice payment. This guide explains why this happens, how to resolve it, and what to do next. Addressing this issue promptly ensures uninterrupted access to your RosterElf account.

1. Payment overdue warning

When a Xero customer misses a payment for their Xero invoice, RosterElf triggers a paywall with a warning message: Your Xero Subscription Payment is Overdue.

1.1 Understand the overdue payment issue

1.1.1 The most recent subscription payment has failed.

1.1.2 Customers retain access to RosterElf but need to resolve the payment issue.

1.1.3 Prompt action will ensure continued service without disruptions.

2. How to fix Xero subscription payment issues

Follow these steps to resolve overdue Xero payments and clear the paywall warning.

2.1 Check your Xero account

2.1.1 Log in to your Xero account.

2.1.2 Navigate to the billing section.

2.1.3 Check if the latest invoice is marked as paid.

2.2 Update payment information

2.2.1 If the invoice is unpaid, review your payment information.

2.2.2 Update any expired or incorrect credit card details.

2.3 Make the payment

2.3.1 Complete the payment through the Xero platform.

2.3.2 Ensure the payment is processed successfully.

2.4 Confirm the payment

2.4.1 After making the payment, recheck your Xero account.

2.4.2 Ensure that the payment status is updated.

2.5 Contact support

2.5.1 Contact Xero support for help with any payment issues.

2.5.2 Reach out to RosterElf support if the paywall remains after resolving payment.

3. After payment resolution

Once you've settled the overdue payment in Xero, the warning in RosterElf should disappear. If the issue continues, RosterElf support can offer additional help.

Frequently asked questions