Cancel your RosterElf subscription via Xero
This article explains how to cancel your RosterElf subscription if you initially signed up through the Xero App Store. Following these steps ensures a smooth cancellation process. If you subscribed directly through RosterElf, refer to the separate guide on cancelling your subscription. Your account data will be deleted upon cancellation, as outlined in our Privacy Policy.
1. Cancel your subscription via Xero
If you signed up for RosterElf through the Xero App Store, follow these steps to cancel your subscription.
1.1 Log into Xero
1.1.1 Log into Xero using an admin account.
1.1.2 Go to Xero's connected apps page.
1.2 Cancel your RosterElf subscription
1.2.1 Find RosterElf in your list of connected apps.
1.2.2 Click Disconnect.
1.2.3 Once disconnected, click on RosterElf under the disconnected apps section.
1.2.4 Press Cancel Subscription.
2. Troubleshoot common issues
If you encounter issues during the cancellation process, follow these steps.
2.1 RosterElf appears but can't cancel
2.1.1 Contact Xero support if you see RosterElf in the list but can't complete the cancellation.
2.2 RosterElf doesn't appear in Xero
2.2.1 If you can't see RosterElf in your Xero portal, read our guide on cancelling your subscription directly.
2.2.2 Contact our support team if you cannot cancel through the RosterElf platform.
Note:
If you subscribed directly through RosterElf (not via Xero App Store), you will need to cancel through the RosterElf platform instead.