Why RosterElf is Australia's trusted staff management software
RosterElf is Australia's leading staff management software, helping businesses improve productivity and employee satisfaction through smart rostering, time tracking, and payroll integration. This article explains every support channel available — from live chat and video calls to our AI-powered Elf AI assistant — so you can get the help you need, fast.
The RosterElf team is dedicated to helping you make the most of our platform. Whether you're just getting started or need help with a specific feature, we're here to assist with questions, training, and troubleshooting.
1. Ways to get help with RosterElf
RosterElf offers multiple support channels to suit how you prefer to get help. Choose from direct contact options or self-guided resources — all designed to get you back on track quickly. For a full overview of training options, see our support and training resources guide.
1.1 Email support
1.1.1 Email our Customer Support Team at customersupport@rosterelf.com for any questions or issues.
1.1.2 Expect a response from our Australian-based team during business hours.
1.2 Book a video call
1.2.1 Schedule a free 15-minute video call with our Customer Success Team for personalised help with setup or troubleshooting.
1.2.2 New to RosterElf? Book a 30-minute demo for a full walkthrough of our staff management software.
1.3 Live chat
1.3.1 Click the green question mark button at the bottom right of your browser to start a live chat with the support team.
1.3.2 Live chat is available during Australian business hours for real-time assistance.
1.4 Weekly webinar
1.4.1 Register for our free weekly webinar to learn tips, best practices, and get live demonstrations of RosterElf features.
1.4.2 Sessions are open to all users and include live Q&A.
2. Elf AI – instant 24/7 support in the mobile app
Elf AI is RosterElf's built-in AI assistant, available 24/7 directly inside the mobile app. It answers your questions in real-time and escalates to the human support team if needed — no waiting, no email required.
2.1 How to access Elf AI
2.1.1 Open the RosterElf mobile app on your iPhone or Android device.
2.1.2 Tap More in the bottom navigation bar, then select Support & Questions.
2.1.3 Type your question in the chat field. Include your device type and OS version for the most accurate answer.
2.1.4 If Elf AI cannot resolve your issue, it will auto-escalate to the RosterElf support team. Read the full guide on accessing Elf AI support in the mobile app.
Did you know?
Elf AI responds in the same language you type in, so you can get help in your preferred language — no matter where you are.
3. Key features of RosterElf staff management software
Understanding RosterElf's core features helps you get the most out of our staff management software. Below are the three pillars of the platform.
3.1 Simplified rostering
Create and manage employee schedules easily with RosterElf's rostering software.
3.1.1 Log in to the RosterElf dashboard.
3.1.2 Select the roster tab and choose the date range.
3.1.3 Add or adjust employee shifts as required.
3.1.4 Save and publish the roster to notify employees instantly.
3.2 Time clock functionality
Accurately track employee hours with RosterElf's built-in time and attendance tools.
3.2.1 Employees clock in and clock out using the mobile app.
3.2.2 Managers can review timesheets in real-time from the dashboard.
3.2.3 Adjust shifts if needed and approve them for payroll processing.
3.3 Payroll integration
Export payroll data effortlessly with RosterElf's seamless payroll integration for Xero and MYOB.
3.3.1 Ensure your payroll system is connected to RosterElf.
3.3.2 Once shifts are approved, export the data directly to your payroll provider.
3.3.3 Review and finalise payroll quickly and accurately.
4. Getting started resources
New to RosterElf? The following knowledge base guides will help you and your team get up and running quickly with our staff management software.
Onboard managers: setup rostering & payroll
Step-by-step guide for admin and manager setup
Employee mobile app getting started guide
View shifts, clock in, and manage availability
Support & training resources
Demos, webinars, and all available training options
Common staff account questions
Answers to frequently asked questions from employees
Access Elf AI support in the mobile app
How to use the 24/7 AI assistant for instant answers
Note:
RosterElf's Australian-based support team is available via email, live chat, and video call during business hours. For after-hours help, use Elf AI in the mobile app for instant answers at any time.