Frequently asked questions for staff
This FAQ is designed for staff accounts using RosterElf. If you have a manager or admin account, please refer to the appropriate manager resources instead. Many common staff questions are not handled by RosterElf but instead by your manager. This guide will help you understand which queries RosterElf can answer and when you need to speak directly to your employer.
1. When will I get paid?
RosterElf does not control payroll. Payment dates and payroll cycles are set by your employer. Please speak directly with your manager or payroll department if you want to know your pay schedule.
2. How can I see my timesheets?
You can submit and view your own worked hours directly from My Calendar — see submit your timesheet in the web app or amend your timesheet in the smartphone app. A full payroll-processed timesheet report across pay periods sits with your manager or payroll system — ask them if you need a copy of that.
3. Can I see my payslips in RosterElf?
No. RosterElf does not issue payslips. Payslips come from your employer’s payroll system. Please contact your manager or HR team for payslip access.
Note
RosterElf is primarily a rostering and time tracking tool. All questions about payment, payslips, and detailed timesheet records should be directed to your employer or payroll department.
Frequently asked questions
1. When will I get paid for my shifts in RosterElf?
RosterElf does not control payroll or payment schedules. Your payment dates are set by your employer. Please speak directly with your manager or payroll department to learn your pay schedule.
2. Can I view my timesheets in RosterElf as staff?
Yes. You can submit and view your own worked hours directly from My Calendar — see submit your timesheet in the web app or amend your timesheet in the smartphone app. What staff accounts don’t provide is a full payroll-processed timesheet report across pay periods — that view sits with your manager or payroll system, so ask them if you need one.
3. Does RosterElf provide payslips to employees?
No. RosterElf does not issue payslips. Payslips come from your employer’s payroll system. Please contact your manager or HR team for payslip access.
4. What can I do with my staff account in RosterElf?
With a staff account, you can view your roster, update your availability, clock in and out of shifts, request leave, and manage your profile information. Payroll-related features like payslips and detailed timesheets are managed by your employer.
5. Who should I contact if I have questions about my pay?
All payroll questions including payment dates, pay cycles, missing payments, or incorrect wages should be directed to your manager or payroll department. RosterElf is used for scheduling and time tracking, but does not control or process payments.