RosterElf phone support
RosterElf doesn't have a support phone number or telephone helpline you can call, but our team can talk to you directly — there's no charge. Book a free support call and an Australian-based team member will speak with you at a time that suits, with your question and account details already in front of them.
There's no charge for RosterElf support
Support is included in your RosterElf subscription, no matter how often you contact us. If a website claims to offer RosterElf phone support at a cost, it is not official RosterElf support and should not be trusted.
1. Is there a RosterElf phone number?
No — RosterElf doesn't offer inbound phone support, so there is no telephone number you can call. We've found customers get faster, more accurate help when the right person handles the question with the full context in front of them, rather than whoever happens to answer a phone line. We do talk to customers when it helps: you can book a call and we'll make sure the right team member is ready with all the necessary information.
Don't call a "RosterElf support number" you find on the web
RosterElf does not publish an inbound support phone number, and we never charge for support. If a website lists a RosterElf support or customer service number — especially one that asks for payment, remote access to your device, or your login details — it is not official. Do not call it or share any information.
2. How to contact RosterElf support
If you can't find the answer in our knowledge base, you can get in touch for free through any of these channels:
Elf AI
Our assistant answers questions in real time in your browser and in the mobile app, and escalates to the human support team when needed.
Get the mobile appBook a support call
Pick a time that suits and an Australian-based team member will talk you through it.
Book a callEmail customersupport@rosterelf.com — we aim to respond within 24 hours on business days.
Email supportContact form
Submit your question through our website and the team will get back to you.
Go to contact formFor a full walkthrough of every support and training option, see getting help with RosterElf and our support and training resources guide.
3. How to talk to RosterElf by phone or video
If your question is easier to talk through, book a time and we'll speak with you directly — at no charge:
Existing customers
Book a free 30-minute support call for personalised help with setup or troubleshooting.
Book a support callBooking a time means the right team member handles your question and has all the necessary information ready before we speak — so you spend the call solving the problem, not on hold.
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