Update billing details in RosterElf subscription settings (Stripe)
This article explains how to update billing details in RosterElf. Keeping your billing details up to date ensures your subscription continues without interruption. RosterElf partners with Stripe
for secure, simplified billing.
You may need to update your billing information if your card has expired, been replaced, or your business payment details have changed. RosterElf allows you to securely update your card details
directly from your account settings. This ensures all future invoices are processed correctly.
Updating your billing information is quick and easy. You can access your account overview, open subscription settings, and edit your billing details in just a few steps. Once updated, your new
payment method will apply to upcoming charges. If you need to change your subscription to annual or update your annual plan seats, those can also be managed from
subscription settings.
1. Update billing information in RosterElf settings
This section explains how to update billing information in RosterElf using the account settings. You will learn how to access your subscription settings and update your billing details securely
through Stripe.
Updating your billing information through the settings ensures your payment method is current and valid. This helps prevent failed transactions and ensures your subscription continues without
disruption. Follow the steps below to open your account overview, navigate to billing information, and update your card details.
1.1 Update billing information in account overview
1.1.1 Open RosterElf in your web browser.
1.1.2 Press the welcome message in the top right corner of the screen.
1.1.3 Select account overview from the dropdown menu.
1.1.4 Press subscription settings.
1.1.5 Press billing info.
1.1.6 Press the pencil icon next to your card details.
1.1.7 Select your existing card or choose add payment method to add a new one.
1.1.8 Pressupdate to confirm your payment method selection.
1.1.9 Pressupdate information to edit your billing details.
1.1.10 Enter your updated billing information including name, address, and Tax ID.
1.1.11 Presssave.
1.1.12 Pressreturn to RosterElf.
Note:
For security, never share your card details over email. Always update payment information directly through the RosterElf platform via Stripe.
Frequently asked questions
1. How do I update billing information in RosterElf?
You can update billing information in RosterElf by opening your account overview, selecting subscription settings, and pressing billing info. Select the pencil icon next to your card details, enter your new payment information, and press update to apply the change.
2. Where can I find billing information in RosterElf?
You can find billing information in RosterElf within your account overview. Open RosterElf, press the welcome message in the top right corner, then go to subscription settings and press billing info. This is where you can view and update your payment details.
3. Why should I update billing information in RosterElf?
You should update billing information in RosterElf to ensure your subscription continues without interruption. Keeping your payment details current helps prevent failed transactions and ensures invoices are processed correctly.
4. Can I change my payment method in RosterElf?
Yes, you can change your payment method in RosterElf at any time. Access your billing info in subscription settings, then add a new card or update your existing card details. Save the changes to apply the new payment method.
5. What happens if my billing information is not updated in RosterElf?
If your billing information is not updated in RosterElf, payments may fail and your subscription could be disrupted. Updating your details ensures continuous access to your account and avoids billing issues.
6. Why do I have two invoices for my annual subscription?
The first invoice is a pro-rata charge for the remaining days in the current month. On the 1st of the following month, you will be charged for the full annual subscription.
7. Can I have fewer seats than active staff on my annual subscription?
No. The number of seats on your annual subscription cannot be less than your active staff count.
8. When will I be charged for adding additional seats?
You will be charged 5 days after increasing your subscription seats.
9. Will I be charged if I reactivate a staff member for reporting?
No. You will only be charged if the staff member remains active 5 days after reactivation. To avoid charges, archive the staff member after completing your report.
10. Can I update my billing email in Stripe?
No. Currently, there is no option to update the billing email in Stripe.
11. Why am I charged GST if I am not in Australia?
The Stripe platform is identifying you as located in Australia. To change this and provide the correct Tax ID, you will need to update your billing information in Stripe.
Still need help?
Our Australian-based support team is here to assist you.
