Update annual plan seats in RosterElf settings (Stripe)
This article explains how to update annual plan seats in RosterElf. Adjusting your seat count ensures your subscription matches the number of active staff in your account. This helps you stay
compliant with your plan while only paying for what your business needs.
You may need to update your annual plan seats when your team grows or reduces. Increasing seats allows you to add more active staff without restrictions. Reducing seats ensures you are not
overpaying for unused capacity. RosterElf makes it simple to manage your subscription directly from your account settings.
Updating your seats is quick and can be completed in just a few steps. You can access your billing settings, adjust the number of seats, and confirm your changes. Once updated, your subscription
will reflect the new seat count. If you have not yet switched to an annual plan, see our guide on changing your subscription to annual. You can also update your billing details if your payment information has
changed.
1. Update annual plan seats in settings
This section explains how to update annual plan seats in RosterElf using your account settings. You will learn how to access your subscription details, adjust your seat count, and confirm the
update. Managing your seats through the settings ensures your subscription always reflects your current team size.
Updating your seats regularly helps you avoid billing issues and ensures you can continue adding or managing staff without interruption. It also provides better visibility over your subscription
and costs. Follow the steps below to update your annual plan seats quickly and accurately.
1.1 Update annual plan seats in RosterElf
1.1.1 Open RosterElf in your web browser.
1.1.2 Press the welcome message in the top right corner of the screen.
1.1.3 Press account overview from the dropdown menu.
1.1.4 Press subscription settings.
1.1.5 Press upgrade subscription.
1.1.6 Adjust the number of seats using the + and – controls.
1.1.7 Pressupdate seats to confirm.
Important:
You cannot reduce seats below your current active staff count. Archive any staff you no longer need before reducing your seat count.
Frequently asked questions
1. What does updating annual plan seats mean in RosterElf?
Updating annual plan seats means changing the number of staff included in your subscription. This ensures your plan matches your active staff count. It helps you stay compliant and avoid paying for unused seats.
2. When should I update annual plan seats in RosterElf?
You should update annual plan seats when your team size changes. Increase seats when hiring new staff. Reduce seats when staff leave or are archived. This keeps your subscription accurate and cost-effective.
3. Can I reduce annual plan seats below my active staff count?
No, you cannot reduce seats below your active staff count. You must first archive any staff you no longer need. This ensures your subscription aligns with your current team.
4. How long does it take to update annual plan seats?
Updating annual plan seats is instant once you confirm the change. Your subscription will immediately reflect the new seat count. This allows you to continue managing staff without delays.
5. Will I be charged when I update annual plan seats?
You may be charged when increasing seats on your annual plan. Charges are applied 5 days after the update. Reducing seats will adjust your future billing accordingly.
6. Why do I have two invoices for my annual subscription?
The first invoice is a pro-rata charge for the remaining days in the current month. On the 1st of the following month, you will be charged for the full annual subscription.
7. Can I have fewer seats than active staff on my annual subscription?
No. The number of seats on your annual subscription cannot be less than your active staff count.
8. When will I be charged for adding additional seats?
You will be charged 5 days after increasing your subscription seats.
9. Will I be charged if I reactivate a staff member for reporting?
No. You will only be charged if the staff member remains active 5 days after reactivation. To avoid charges, archive the staff member after completing your report.
10. Can I update my billing email in Stripe?
No. Currently, there is no option to update the billing email in Stripe.
11. Why am I charged GST if I am not in Australia?
The Stripe platform is identifying you as located in Australia. To change this and provide the correct Tax ID, you will need to update your billing information in Stripe.
Still need help?
Our Australian-based support team is here to assist you.
