Change from legacy billing to Stripe in RosterElf
This article explains the recent billing change in RosterElf. RosterElf has moved to Stripe as its billing provider, replacing the previous payment gateway. This update introduces a more flexible and transparent way to manage your subscription and payments.
Previously, your card details were stored in RosterElf's legacy billing system and your subscription was charged automatically in arrears on the first of each month. With the move to Stripe, you enter your card details directly into Stripe and manage your subscription from your account settings. Your plan and pricing are not affected by this change.
As part of this migration, there are two things you may need to do. First, you need to re-subscribe in Stripe so your payments continue without interruption. Second, if your last charge through the previous billing system did not process successfully, you may receive an invoice for that outstanding amount. This guide covers both steps.
Important:
Your card details from the previous billing system cannot be transferred to Stripe. You must re-enter your payment details to continue your subscription. If you do not re-subscribe, your account will be placed behind a paywall and access will be restricted.
1. Re-subscribe in Stripe
This section explains how to re-subscribe using Stripe. You will select your plan and enter your card details directly into Stripe to continue your subscription.
When you log in to RosterElf after the migration, you will see a prompt to subscribe. This is expected. Your previous subscription has ended and you need to start a new subscription in Stripe. The steps below take you through the full process. If you need to compare plans before subscribing, visit the RosterElf pricing page.
1.1 Re-subscribe using Stripe
1.1.1 Press Subscribe now when prompted after logging in.
1.1.2 Select your plan from the available options.
1.1.3 Press Subscribe to proceed to the payment screen.
1.1.4 Enter your card details directly into Stripe.
1.1.5 Press Subscribe to confirm and activate your subscription.
Annual plan — pro-rata charge on first subscription:
If you selected an annual plan, Stripe will charge a pro-rata amount for the remaining days in the current month when you first subscribe. On the first of the following month, the full annual subscription is charged. See our guide on changing to annual billing for more information.
2. Why you may receive an invoice
This section explains why you may receive an invoice as part of this billing migration. Not all accounts will receive this invoice — it only applies if your last charge through the previous billing system did not process successfully.
If your previous subscription payment failed, that balance was not collected before the migration to Stripe. RosterElf will issue a separate invoice through Stripe to recover that outstanding amount. This invoice covers previous usage only and is entirely separate from your new Stripe subscription.
2.1 Common reasons a previous payment failed
2.1.1 Your card expired before the charge was processed.
2.1.2 Your card was replaced due to loss, theft, or reissue.
2.1.3 Your bank declined or restricted the charge.
2.1.4 The invoice covers your unpaid subscription usage from the previous billing period.
This invoice is separate from your Stripe subscription:
Paying the outstanding invoice does not replace re-subscribing in Stripe. You must complete both steps — pay the invoice to clear your previous balance, and re-subscribe to continue your active subscription going forward.
3. Pay an outstanding invoice
This section explains how to pay an outstanding invoice. Paying the invoice clears your previous balance and ensures your account is fully settled.
The invoice is sent to the email address on your RosterElf account. If you cannot find it, check your spam folder. Once paid, your outstanding balance is cleared. To download a copy of paid invoices in future, see our guide on downloading invoices in RosterElf.
3.1 Pay the invoice from the email
3.1.1 Open the invoice email sent from RosterElf.
3.1.2 Review the invoice details to confirm the amount and billing period.
3.1.3 Press Pay this invoice.
3.1.4 Enter your card details if required.
3.1.5 Press Pay to complete the payment.
Need help?
If you have questions about the invoice amount or need help completing payment, contact RosterElf support at customersupport@rosterelf.com.
Once you have paid the outstanding invoice and re-subscribed in Stripe, your account will be fully up to date. You can manage your subscription, update billing details, and download future invoices directly from your account settings. For help with ongoing billing, see our guide on updating billing details in RosterElf.