Accepted payment methods in RosterElf

RosterElf processes all subscription payments securely through Stripe, a PCI DSS Level 1 certified payment platform. Depending on your location and invoice amount, several payment methods are available to choose from.

This article outlines every accepted payment method and any conditions that apply, including the eligibility requirements for BECS Direct Debit. To change your active payment method, see updating billing details in RosterElf. If you recently migrated from E-Way, see changing from E-Way to Stripe.

Accepted via Stripe Pay Pay Link BECS

1. Accepted payment methods

The following five payment methods are enabled through Stripe for RosterElf subscriptions.

1.1 Cards

Card ✓ All regions No restrictions

Credit and debit cards are the primary payment method, available to all customers in all regions. Visa, Mastercard, and American Express are all accepted.

To add or update a card, go to Account Overview → Subscription Settings → Billing Info. See updating a credit card for step-by-step instructions.

1.2 Apple Pay

Pay

Digital wallet ✓ All regions

Requirements: Safari browser on a compatible Apple device with Apple Pay configured.

1.3 Google Pay

Pay

Digital wallet ✓ All regions

Requirements: Chrome browser on a compatible device with Google Pay configured.

1.4 Link

Link

Digital wallet ✓ All regions

Link is Stripe's built-in digital wallet. It saves your payment details so future checkouts are faster. When you pay through Stripe for the first time, you may be offered the option to save your details with Link for quicker future payments.

Requirements: Available automatically at Stripe checkout — no separate setup required.

1.5 BECS Direct Debit

BECS AU only

Bank debit Australia only $2,000 – $10,000 AUD

BECS (Bulk Electronic Clearing System) Direct Debit allows eligible Australian customers to pay directly from their bank account. This method applies only within a specific invoice amount range and is available to Australian bank accounts only.

Eligibility requirement

BECS Direct Debit is only available for invoices above $2,000 AUD and below $10,000 AUD. Invoices outside this range must be paid using a card (Visa, Mastercard, or Amex) or a digital wallet (Apple Pay, Google Pay, or Link). To view your invoices, see downloading invoices in RosterElf.

2. Summary

Payment method	Type	Available in	Conditions
Cards (Visa, MC, Amex)	Card	All regions	None
Apple Pay	Digital wallet	All regions	Safari + Apple device
Google Pay	Digital wallet	All regions	Chrome + compatible device
Link	Digital wallet	All regions	Automatic at checkout
BECS Direct Debit	Bank debit	AU only	$2,000 – $10,000 AUD

→ Updating billing details — change your payment method or billing address
→ Updating a credit card — step-by-step card update guide
→ Downloading invoices — view and download your billing history
→ Refund policy — understand RosterElf's cancellation and refund terms

Frequently asked questions

1. What payment methods does RosterElf accept?

RosterElf accepts credit and debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, Link (Stripe digital wallet), and BECS Direct Debit for eligible Australian invoices. All payments are processed securely through Stripe.

2. Can I pay with direct debit in RosterElf?

Yes, BECS Direct Debit (AU) is available for Australian customers on invoices between $2,000 AUD and $10,000 AUD. Invoices outside this range must be paid using a card or digital wallet method.

3. Is BECS Direct Debit available for all invoices?

No. BECS Direct Debit is only available for invoices above $2,000 AUD and below $10,000 AUD. It is also only available for Australian bank accounts.

4. Does RosterElf accept American Express?

Yes, American Express cards are accepted along with Visa and Mastercard through the Stripe payment portal.

5. Can I use Apple Pay or Google Pay to pay for RosterElf?

Yes, Apple Pay and Google Pay are both enabled as digital wallet options. These are available when paying through a supported browser on a compatible device.

6. What is Link by Stripe?

Link is Stripe's digital wallet that saves your payment details for faster checkout. When you pay through Stripe, you may be offered the option to save your details with Link for quicker future payments.

7. Is my payment information secure?

Yes. RosterElf uses Stripe to process all payments. Stripe is PCI DSS Level 1 certified — the highest level of certification available in the payments industry. RosterElf does not store your card details directly.

8. Can I pay with PayPal or bank transfer?

No. RosterElf does not currently accept PayPal or manual bank transfers. All payments are processed through Stripe using the supported methods listed in this article.

9. How do I update my payment method?

You can update your payment method at any time through Account Overview → Subscription Settings → Billing Info. See the updating billing details article for step-by-step instructions.

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Accepted payment methods in RosterElf