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Guide to creating site or position chat channels

Sean Wyse By Sean Wyse Updated 13 January 2026 3 min read
Permission level: Managers Device: Smartphone

Create chat channel for site or position

This article explains how to create a chat channel for a specific site or position in the RosterElf smartphone app. Using chat channels helps you keep communication organised and relevant. With site or position filters, you avoid staff receiving messages that don't apply to their work, making communication faster and more effective.

1. Create a chat channel

Follow these steps to create a chat channel in the RosterElf smartphone app with site or position filters.

1.1 Open chat in the app

1.1.1 Log in to the RosterElf smartphone app.

RosterElf login screen on a smartphone

1.1.2 Press Chat from the main menu.

RosterElf home screen with Chat option highlighted

1.1.3 Tap the plus (+) symbol to start a new channel.

Chat screen showing plus icon to create new channel

1.2 Set up channel details

1.2.1 Enter a channel name.

Create Channel screen with Name field

1.2.2 Add a channel description.

Channel description field

1.2.3 Select staff to include in the channel.

Staff selection list

1.3 Filter by site or position

1.3.1 Press the filter icon.

Filter icon in staff selection screen

1.3.2 Select a site, a position, or both.

Filter modal showing site and position options

1.3.3 Press Apply.

Apply button highlighted

1.3.4 Press the circle icon to select all staff.

Select-all option

1.3.5 Press Confirm.

Confirm selection button

1.4 Save the new channel

1.4.1 Review the channel details.

1.4.2 Tap Save to finish creating the channel.

Save button to complete channel setup

Note:

Once complete, your staff will have a clear space for site or position-specific communication, reducing confusion and improving team efficiency.

Frequently asked questions

1. How do I create a chat channel for a site or position in RosterElf?

Log in to the RosterElf smartphone app, press Chat, and tap the plus (+) icon. Enter a channel name and description, select staff, then use the filter to choose a site, position, or both. Confirm and save to complete.

2. Why should I use site or position filters when creating chat channels?

Filters keep communication relevant. Staff only see messages that apply to their site or role, which reduces confusion, avoids unnecessary notifications, and improves team efficiency.

3. Can I include both site and position filters in the same chat channel?

Yes. You can filter by site, position, or both when creating a channel. This lets you target communication to a specific location, a role, or a combination of both.

4. Who can I add to a site or position chat channel?

You can add all staff linked to the selected site or position. This ensures only the right team members are included in the conversation.

5. Can I edit a chat channel after creating it?

Yes. Once a channel is created, you can update details like the name, description, or staff members to keep the channel accurate and relevant.

Still need help?

Our Australian-based support team is here to assist you.