Troubleshooting BigPond email issues with RosterElf
If you're not receiving emails from RosterElf in your BigPond account, the problem might be related to BigPond's spam filters or email settings. This article explains how to resolve the issue. By following these steps, you'll ensure important emails from RosterElf reach your inbox without interruptions.
1. Add RosterElf to your safe senders list
BigPond's spam filters may block emails from unknown senders. Adding RosterElf to your safe senders list ensures future emails are delivered to your inbox.
1.1 Steps to add to safe senders list
1.1.1 Log in to your BigPond email account.
1.1.2 Click the gear icon (Settings) in the top right corner.
1.1.3 Select Mail from the left-hand menu, then choose Safe Senders.
1.1.4 Enter @rosterelf.com in the Add email address field.
1.1.5 Click the + (Add) button to save.
2. Check for email forwarding rules
Email forwarding settings might redirect RosterElf emails to another address. Ensure emails are retained in your BigPond inbox.
2.1 Steps to review email forwarding rules
2.1.1 Access your email settings.
2.1.2 Look for forwarding rules under the Mail or Rules section.
2.1.3 Confirm forwarding settings retain copies of emails in your BigPond inbox.
2.1.4 Adjust the rules as needed.
3. Verify your email client settings
Incorrect email client settings can cause issues with receiving messages. Ensure both incoming and outgoing server details are accurate.
3.1 Incoming (IMAP) server settings
3.1.1 Set the incoming server to imap.telstra.com.
3.1.2 Use port 993 with SSL encryption.
3.2 Outgoing (SMTP) server settings
3.2.1 Set the outgoing server to smtp.telstra.com.
3.2.2 Use port 465 (SSL/TLS) or 587 (STARTTLS).
3.2.3 Enable Outgoing server requires authentication.
4. Disable VPNs during email use
VPNs can interfere with email delivery. Temporarily disabling your VPN helps identify if this is the issue.
4.1 Steps to disable VPNs
4.1.1 Disconnect your VPN service.
4.1.2 Log in to your BigPond account and check for RosterElf emails.
4.1.3 Reconnect the VPN if necessary.
5. Contact telstra support
If issues persist, Telstra support can provide advanced troubleshooting. Their tools help identify and resolve email problems.
5.1 Steps to contact telstra
5.1.1 Visit Telstra's smart troubleshooting tool.
5.1.2 Follow the guided steps to diagnose email issues.
5.1.3 Contact Telstra directly if required.
Note:
Adding RosterElf to your safe senders list and checking your email settings typically resolves most BigPond delivery issues.