Question 1

What does a freight handler do?

Accepted Answer

A freight handler loads and unloads freight from trucks and containers, sorts and organizes shipments, palletizes goods, completes freight documentation, inspects items for damage and operates warehouse equipment like pallet jacks and forklifts. They work in warehouses, distribution centers and freight terminals under either the Storage Services and Wholesale Award or Road Transport Award.

Question 2

What award covers freight handlers in Australia?

Accepted Answer

Freight handlers are typically covered by the Storage Services and Wholesale Award 2020 (MA000084) if working in warehouses or distribution centers, or the Road Transport and Distribution Award 2020 (MA000038) if working directly with transport operations. Always verify which award applies to your specific business.

Question 3

What classification level should I use for a freight handler?

Accepted Answer

Under the Storage Services Award, freight handlers typically fall under Level 2-3 depending on experience and equipment operation. Level 2 covers basic freight handling, while Level 3 includes forklift operation and more complex tasks. See our Storage Services Award pay rates guide for current rates.

Question 4

Should I include pay rates in a freight handler job description?

Accepted Answer

While not legally required, including indicative pay rates helps attract suitable candidates and sets clear expectations. You can reference the applicable award rate or use phrases like 'Award rates plus penalties' or 'Competitive hourly rate based on experience.' Check the current award rates for guidance.

Question 5

What qualifications do freight handlers need?

Accepted Answer

Freight handlers need physical fitness for lifting and manual handling, basic numeracy for documentation, attention to detail and safety awareness. While formal qualifications aren't required for entry-level positions, a forklift licence (LF class) is highly desirable. Manual handling training and dangerous goods certification are beneficial.

Question 6

Do freight handlers need a forklift licence?

Accepted Answer

A forklift licence (LF class) is highly desirable and often required for many freight handler positions. While some entry-level roles may provide training, having a current licence makes candidates significantly more employable. Ensure all forklift operators have valid licences before operating equipment.

Question 7

What experience should I look for in a freight handler?

Accepted Answer

For entry-level positions, look for physical fitness, reliability and willingness to learn. For experienced roles, look for previous freight, warehouse or logistics experience, forklift operation skills, knowledge of freight classifications, RF scanner experience and proven safety record.

Question 8

Can I hire freight handlers without warehouse experience?

Accepted Answer

Yes, many freight handlers start without previous warehouse experience. Focus on transferable skills like physical fitness, attention to detail, reliability and safety awareness. Provide comprehensive training on equipment operation, freight handling procedures and safety protocols.

Question 9

Should I hire casual or permanent freight handlers?

Accepted Answer

This depends on your freight volumes and operational patterns. Permanent freight handlers provide consistency and develop deep product knowledge, while casuals offer flexibility for peak periods. Many logistics operations use a mix — permanent staff for core operations and casuals for busy periods. See our guide on casual vs permanent employment trends.

Question 10

What penalty rates apply to freight handlers?

Accepted Answer

Under the Storage Services Award, penalty rates apply for: Saturdays, Sundays, public holidays, afternoon shifts (after 6pm), night shifts and overtime. Freight operations often run extended hours or 24/7. Casual employees receive a 25% loading instead of leave entitlements. Use award interpretation software to calculate rates accurately.

Question 11

What are the minimum shift lengths for freight handlers?

Accepted Answer

Under the Storage Services Award, the minimum engagement for casual employees is typically 2-4 hours per shift depending on circumstances. Part-time employees also have minimum shift requirements. This ensures employees receive reasonable compensation for attending work. Check the applicable award for specific requirements.

Question 12

What should I include in a freight handler employment contract?

Accepted Answer

Key elements include: position title and classification level, employment type (casual/part-time/full-time), hourly rate, applicable award, reporting structure, main duties including physical requirements, work location, shift patterns, safety requirements including PPE, and forklift licence requirements. Use our digital employment contracts to simplify this process.

Question 13

How far in advance must I provide rosters to freight handlers?

Accepted Answer

Under the Storage Services Award, rosters must be provided at least 7 days in advance. Changes within this period require employee agreement unless due to unforeseen circumstances. Using rostering software helps support compliance and gives staff visibility of their upcoming shifts.

Question 14

What are typical shift patterns for freight handlers?

Accepted Answer

Freight handler shift patterns vary by operation type. Common patterns include early morning shifts (loading for morning deliveries), day shifts (receiving and processing freight), afternoon shifts (unloading incoming freight), night shifts (24/7 operations) and rotating shifts. Be clear about shift expectations during hiring.

Question 15

What breaks are freight handlers entitled to?

Accepted Answer

Under the Storage Services Award, employees working more than 5 hours are entitled to an unpaid meal break of 30-60 minutes. Paid rest breaks also apply based on shift length. Breaks should be taken at appropriate intervals during the shift. Use break planning tools to support compliance while maintaining operational coverage.

Question 16

How do I manage freight handler coverage during peak times?

Accepted Answer

During high-volume periods, seasonal peaks or special freight events, increase coverage to maintain service levels. Use rostering software to schedule additional staff during predictable busy periods and maintain a casual pool for unexpected demand. Consider shift overlaps during peak receiving or dispatch times.

Freight handler job description