Logistics assistant job description

Logistics assistants need basic computer skills, attention to detail and organisational ability. While formal qualifications aren’t required, Certificate II or III in Supply Chain Operations, Warehousing or Business Administration can be beneficial. Key requirements include communication skills, numeracy and problem-solving.

Look for previous administrative or logistics experience, computer literacy, attention to detail and organisational skills. Experience with warehouse management systems, transport coordination or supply chain processes is valuable but entry-level candidates with strong administrative skills can be trained.

Logistics assistants need proficiency in email, Microsoft Office (especially Excel), and ability to learn warehouse management systems (WMS) and transport management systems. Experience with data entry, spreadsheet management and database systems is beneficial.

Logistics assistants need training on specific warehouse management systems, transport coordination procedures, compliance requirements and documentation standards. Training typically covers company processes, industry regulations, customer service and continuous improvement practices.

Logistics assistant roles are typically permanent full-time or part-time positions to ensure consistent operations and develop system expertise. Some businesses use casual staff for peak periods or project work. Permanent roles provide stability for developing operational knowledge.

Logistics assistants typically work standard business hours (Monday to Friday, day shifts) aligned with office and dispatch operations. Some roles may require flexibility for early morning coordination, late afternoon dispatch support or occasional weekend work during busy periods.

Key elements include: position title and award classification, hourly rate or salary, expected working hours and any flexibility requirements, key responsibilities and reporting structure, training provided, and leave provisions. Use digital employment contracts for efficiency.

Yes, under the Storage Services and Wholesale Award, logistics assistants receive penalty rates for work outside standard hours including early mornings, late evenings, weekends and public holidays. Ensure your payroll correctly calculates these entitlements.

Roster based on dispatch schedules, delivery coordination needs and administrative workload. Consider core business hours for supplier and customer communication, and coordination with warehouse operations. Use rostering software to balance coverage, staff preferences and award compliance efficiently.

Logistics assistants are covered by the Storage Services and Wholesale Award which sets minimum shift lengths, break entitlements, notice periods for roster changes and penalty rates. Ensure rosters provide at least 7 days notice and comply with minimum shift requirements. Part-timers need guaranteed minimum hours.

Plan ahead for busy periods by gathering staff availability early, preparing for increased workload, and coordinating with transport and warehouse teams. Consider offering incentives for availability during high-demand periods. Availability management tools help coordinate increased staffing needs.

Staff should submit leave requests through your leave management system or directly to management with reasonable notice. Consider business needs including peak periods, dispatch schedules and staffing coverage when assessing requests. Using rostering software helps track requests, manage approvals and adjust rosters accordingly.