Question 1

What does a logistics assistant do?

Accepted Answer

A logistics assistant provides administrative and operational support to logistics operations, coordinating shipments, managing documentation, maintaining records and assisting with dispatch and inventory management. They work under the Storage Services and Wholesale Award (MA000084).

Question 2

What award classification applies to logistics assistants?

Accepted Answer

Logistics assistants typically fall under Level 2-3 of the Storage Services and Wholesale Award 2020 (MA000084). Level 2 covers employees performing basic administrative and logistics support duties, while Level 3 covers those with additional responsibilities or specialist skills.

Question 3

What is the difference between a logistics assistant and a warehouse worker?

Accepted Answer

Logistics assistants focus primarily on administrative support, documentation, coordination and systems management. Warehouse workers perform more physical duties including picking, packing and moving goods. Many logistics assistants combine both administrative and light physical duties depending on the operation.

Question 4

Do logistics assistants work standard business hours?

Accepted Answer

Most logistics assistants work standard business hours aligned with office and dispatch operations, though some roles may require early starts, late finishes or occasional weekend work to coordinate shipments and deliveries. Hours vary based on the specific logistics operation.

Question 5

What qualifications do logistics assistants need?

Accepted Answer

Logistics assistants need basic computer skills, attention to detail and organisational ability. While formal qualifications aren't required, Certificate II or III in Supply Chain Operations, Warehousing or Business Administration can be beneficial. Key requirements include communication skills, numeracy and problem-solving.

Question 6

What experience should I look for in a logistics assistant?

Accepted Answer

Look for previous administrative or logistics experience, computer literacy, attention to detail and organisational skills. Experience with warehouse management systems, transport coordination or supply chain processes is valuable but entry-level candidates with strong administrative skills can be trained.

Question 7

What computer skills do logistics assistants need?

Accepted Answer

Logistics assistants need proficiency in email, Microsoft Office (especially Excel), and ability to learn warehouse management systems (WMS) and transport management systems. Experience with data entry, spreadsheet management and database systems is beneficial.

Question 8

What ongoing training do logistics assistants need?

Accepted Answer

Logistics assistants need training on specific warehouse management systems, transport coordination procedures, compliance requirements and documentation standards. Training typically covers company processes, industry regulations, customer service and continuous improvement practices.

Question 9

Are logistics assistants usually permanent or casual?

Accepted Answer

Logistics assistant roles are typically permanent full-time or part-time positions to ensure consistent operations and develop system expertise. Some businesses use casual staff for peak periods or project work. Permanent roles provide stability for developing operational knowledge.

Question 10

What hours do logistics assistants work?

Accepted Answer

Logistics assistants typically work standard business hours (Monday to Friday, day shifts) aligned with office and dispatch operations. Some roles may require flexibility for early morning coordination, late afternoon dispatch support or occasional weekend work during busy periods.

Question 11

What should I include in a logistics assistant employment contract?

Accepted Answer

Key elements include: position title and award classification, hourly rate or salary, expected working hours and any flexibility requirements, key responsibilities and reporting structure, training provided, and leave provisions. Use digital employment contracts for efficiency.

Question 12

Do logistics assistants receive penalty rates?

Accepted Answer

Yes, under the Storage Services and Wholesale Award, logistics assistants receive penalty rates for work outside standard hours including early mornings, late evenings, weekends and public holidays. Ensure your payroll correctly calculates these entitlements.

Question 13

How should I roster logistics assistants?

Accepted Answer

Roster based on dispatch schedules, delivery coordination needs and administrative workload. Consider core business hours for supplier and customer communication, and coordination with warehouse operations. Use rostering software to balance coverage, staff preferences and award compliance efficiently.

Question 14

What rostering compliance applies to logistics assistants?

Accepted Answer

Logistics assistants are covered by the Storage Services and Wholesale Award which sets minimum shift lengths, break entitlements, notice periods for roster changes and penalty rates. Ensure rosters provide at least 7 days notice and comply with minimum shift requirements. Part-timers need guaranteed minimum hours.

Question 15

How do I manage rostering during peak logistics periods?

Accepted Answer

Plan ahead for busy periods by gathering staff availability early, preparing for increased workload, and coordinating with transport and warehouse teams. Consider offering incentives for availability during high-demand periods. Availability management tools help coordinate increased staffing needs.

Question 16

How do logistics assistants request time off?

Accepted Answer

Staff should submit leave requests through your leave management system or directly to management with reasonable notice. Consider business needs including peak periods, dispatch schedules and staffing coverage when assessing requests. Using rostering software helps track requests, manage approvals and adjust rosters accordingly.

Logistics assistant job description