Logistics support officer job description

Logistics support officers need strong computer skills, analytical ability and logistics experience. A Certificate III or IV in Supply Chain Operations, Warehousing or Logistics is beneficial, and some employers prefer a diploma or degree in logistics, supply chain or business. Key requirements include advanced Excel skills, systems experience and problem-solving capability.

Look for previous logistics or supply chain experience, strong analytical skills, proficiency with warehouse and transport management systems, and demonstrated ability to prepare reports and analyse data. Experience with process improvement, vendor coordination or compliance activities is valuable.

Logistics support officers need proficiency with warehouse management systems (WMS), transport management systems (TMS), and enterprise resource planning (ERP) systems like SAP. Advanced Excel skills including pivot tables, VLOOKUP and data analysis are essential. Experience with reporting tools and databases is beneficial.

Logistics support officers benefit from training on specific systems, compliance requirements, data analysis techniques, process improvement methodologies and industry regulations. Training typically covers advanced system functionality, reporting tools, supply chain best practices and continuous improvement approaches.

Logistics support officer roles are typically permanent full-time positions to ensure consistent operations, develop deep system expertise and maintain continuity in analytical and compliance activities. Permanent roles provide stability for developing operational knowledge and managing complex coordination responsibilities.

Logistics support officers typically work standard business hours (Monday to Friday, day shifts) aligned with office operations and reporting cycles. Some roles may require flexibility for early morning meetings, late afternoon coordination or occasional weekend work to support 24/7 operations.

Key elements include: position title and award classification (Level 3-4), hourly rate or salary, expected working hours and any flexibility requirements, key responsibilities including analytical and coordination duties, reporting structure, training provided, and leave provisions. Use digital employment contracts for efficiency.

Yes, under the Storage Services and Wholesale Award, logistics support officers receive penalty rates for work outside standard hours including early mornings, late evenings, weekends and public holidays. Ensure your payroll correctly calculates these entitlements based on their classification level.

Roster based on reporting cycles, coordination requirements and analytical workload. Consider core business hours for stakeholder communication, system support needs and alignment with logistics operations. Use rostering software to balance coverage, analytical projects and award compliance efficiently.

Logistics support officers are covered by the Storage Services and Wholesale Award which sets minimum shift lengths, break entitlements, notice periods for roster changes and penalty rates. Ensure rosters provide at least 7 days notice and comply with minimum shift requirements. Part-timers need guaranteed minimum hours.

Plan ahead for busy periods by gathering availability early, preparing for increased reporting and coordination workload, and ensuring adequate analytical support. Consider staggered hours or extended shifts to cover peak activity. Availability management tools help coordinate increased demands.

Staff should submit leave requests through your leave management system with reasonable notice. Consider business needs including reporting deadlines, peak periods and adequate coverage when assessing requests. Using rostering software helps track requests, manage approvals and adjust rosters efficiently.