Logistics support officer job description
A comprehensive job description template for logistics support officer positions in Australian logistics operations. Covers process coordination, data analysis, reporting and compliance aligned with the Storage Services and Wholesale Award.
Logistics support officer job description
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About the logistics support officer role
A logistics support officer provides advanced operational support through data analysis, process coordination, reporting and compliance activities. They bridge the gap between operational teams and management, providing analytical insights and ensuring efficient logistics workflows.
In Australia, logistics support officers are typically classified under the Storage Services and Wholesale Award 2020 (MA000084) at Level 3-4, depending on their experience, responsibilities and analytical complexity. Pay rates include penalty rates for work outside standard business hours.
This template provides a foundation for creating clear, compliant job descriptions that attract candidates with strong analytical and coordination capabilities. Simplify employee onboarding with HR software and use rostering software to schedule your logistics support team efficiently.
Key responsibilities
Core duties included in this job description template
Process coordination
Coordinate logistics processes across teams, manage workflows, ensure timely completion of tasks and help communication between departments.
Data analysis
Analyze operational data, identify trends and patterns, prepare insights and recommendations to improve logistics efficiency and performance.
Reporting
Prepare regular reports on logistics performance, key metrics, exceptions and trends for management and operational teams.
Compliance support
Support compliance activities, maintain documentation, assist with audits and ensure adherence to regulatory requirements and company procedures.
Vendor management
Coordinate with transport providers and vendors, manage performance tracking, resolve issues and maintain service level agreements.
Customer service
Handle escalated customer enquiries, coordinate resolution of complex issues and provide high-level support for logistics-related customer concerns.
Essential skills
What to look for in logistics support officer candidates
Computer literacy
Advanced proficiency with Microsoft Office (especially Excel), warehouse and transport management systems, and ERP platforms.
Analytical thinking
Ability to analyse data, identify patterns and trends, draw insights and develop recommendations for process improvement.
Communication
Excellent written and verbal communication skills for reporting, stakeholder liaison and cross-functional coordination.
Organisation
Strong organisational skills to manage multiple projects, coordinate across teams and maintain systematic documentation.
Problem-solving
Proactive problem-solving ability to identify issues, analyse root causes and implement effective solutions.
Attention to detail
Precision in data analysis, reporting and documentation. Focus on accuracy and quality in all analytical and coordination activities.
Qualifications and requirements
Logistics support officer positions require candidates with strong analytical skills, logistics experience and advanced systems proficiency. Supply chain qualifications and technical expertise in data analysis are highly valued.
- Advanced computer skills (Required)
Strong Excel skills and proficiency with logistics systems
- Analytical ability (Required)
Demonstrated capability to analyse data and prepare insights
- Logistics experience (Required)
2+ years experience in logistics or supply chain operations
- Communication skills (Required)
Excellent written and verbal communication
- Supply chain qualification
Certificate III/IV, Diploma or Degree in Supply Chain, Logistics or Business
- WMS/TMS experience
Experience with warehouse and transport management systems
- Advanced Excel proficiency
Pivot tables, VLOOKUP, data analysis and reporting
- ERP experience
Experience with SAP, Oracle or similar enterprise systems
- Project management skills
Ability to coordinate projects and process improvement initiatives
Working conditions
Set clear expectations about the logistics support officer environment
- Standard business hours with possible early starts or late finishes during peak periods
- Office environment with regular liaison with warehouse and operations teams
- Computer-based analytical work requiring sustained concentration and accuracy
- Coordination across multiple stakeholders and departments
- Fast-paced environment with competing priorities and deadlines
- May require occasional site visits to warehouse or distribution facilities
Award coverage
Understanding the Storage Services and Wholesale Award for logistics support officers
Storage services and wholesale award 2020
Logistics support officer positions are covered by the Storage Services and Wholesale Award 2020 (MA000084). Workers typically fall under Level 3-4 classifications based on experience, analytical complexity and responsibilities. Level 3 covers employees with advanced skills and responsibilities, while Level 4 covers those with specialist expertise, analytical duties or supervisory responsibilities.
Ensure you classify roles correctly and use award interpretation software to calculate penalty rates for early morning, late evening, weekend and public holiday work accurately.
Career progression
Logistics support officers can progress to senior analyst, logistics manager, supply chain analyst or operations management roles. Building strong analytical capabilities, developing process improvement expertise and demonstrating strategic thinking opens advancement opportunities.
Many logistics operations invest in developing their support officers through training programs, mentoring and project opportunities, making this role an excellent pathway to supply chain management careers.
Who should use this template?
This job description template is designed for Australian businesses with logistics operations
Clear job descriptions attract candidates with strong analytical and coordination skills for advanced logistics support roles.
How to use this template
Tips for customising the logistics support officer job description
Define analytical scope
Specify the types of analysis, reporting and insights expected. Clarify whether the role focuses on operational, financial or strategic analysis.
Specify systems required
Detail the warehouse, transport and enterprise systems the role will use. Indicate whether experience is required or training will be provided.
Clarify coordination responsibilities
Outline the cross-functional coordination, vendor management and stakeholder liaison responsibilities expected in the role.
Include reporting structure
Clarify reporting relationships, collaboration with operations teams and any project or process improvement involvement.
Verify award classification
Confirm the appropriate Level 3-4 classification based on analytical complexity, responsibilities and experience requirements under the award.
Highlight development opportunities
Mention career pathways, training programs and professional development opportunities to attract ambitious candidates.
Legal disclaimer
This template is designed to reflect Australian workplace standards and logistics industry practices at the time of publication. It is provided as a general guide only and does not constitute legal advice.
You should review and tailor this template to suit your business, operations and specific requirements. Confirm the applicable modern award classification and support compliance with all relevant employment laws. For complex situations, seek independent legal or HR advice.
Frequently asked questions
Common questions about logistics support officer job descriptions, qualifications and employment. Built for Australian small businesses.
- A logistics support officer coordinates logistics processes, analyses operational data, prepares reports and supports compliance activities across supply chain operations. They provide analytical and administrative support to ensure efficient logistics workflows. They work under the Storage Services and Wholesale Award (MA000084).
- Logistics support officers typically fall under Level 3-4 of the Storage Services and Wholesale Award 2020 (MA000084). Level 3 covers employees with advanced skills and responsibilities, while Level 4 covers those with specialist expertise, analytical responsibilities or supervisory duties.
- Logistics support officers have more advanced responsibilities including data analysis, reporting, compliance support and process coordination. Logistics assistants focus primarily on administrative tasks, documentation and basic coordination. Support officers typically require more experience and analytical capabilities.
- Most logistics support officers work standard business hours aligned with office operations, though some roles may require flexibility for early morning coordination, late afternoon reporting or occasional weekend work to support 24/7 logistics operations. Hours vary based on the specific operation.
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View templateRostering software
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Learn moreRegulatory sources
This job description is aligned with Australian workplace award requirements.
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Disclaimer
This document is a general job description template provided for informational purposes only. It is not legal advice and may not reflect the latest changes in legislation or apply to every workplace situation. RosterElf Pty Ltd and the template provider accept no liability for any loss arising from reliance on this document. Users should seek independent legal advice and customise the template to ensure it complies with all relevant laws, awards and workplace requirements.