Question 1

What does an inventory clerk do in logistics?

Accepted Answer

An inventory clerk manages warehouse inventory through accurate record-keeping, stock counting, data entry and reconciliation. They maintain inventory systems, track stock movements, prepare reports and ensure inventory accuracy. Most positions are covered by the Storage Services and Wholesale Award (MA000084).

Question 2

What is the difference between an inventory clerk and a warehouse worker?

Accepted Answer

Inventory clerks focus on administrative inventory management including data entry, stock reconciliation and reporting. Warehouse workers primarily handle physical tasks like picking, packing and moving stock. Inventory clerks typically work more with systems and paperwork while warehouse workers perform more manual labour.

Question 3

What award covers inventory clerks in warehousing?

Accepted Answer

Inventory clerk positions in logistics and warehousing are typically covered by the Storage Services and Wholesale Award 2020 (MA000084). This modern award applies to storage services, warehousing and wholesale operations. Always verify which award applies to your specific business operations.

Question 4

What classification level should I use for an inventory clerk?

Accepted Answer

Under the Storage Services and Wholesale Award, inventory clerks typically start at Level 2 (routine clerical duties) and may progress to Level 3 or higher with increased responsibilities including systems expertise and supervisory duties. Classification depends on the complexity of duties and autonomy required.

Question 5

What qualifications do inventory clerks need?

Accepted Answer

Inventory clerks need strong numeracy skills, computer literacy and attention to detail. While formal qualifications aren't always required, Certificate III in Warehousing Operations or Business Administration can be beneficial. Experience with warehouse management systems (WMS) and Microsoft Excel is highly valued.

Question 6

Do inventory clerks need experience with specific software?

Accepted Answer

Experience with warehouse management systems (WMS), enterprise resource planning (ERP) systems and Microsoft Excel is highly desirable. Proficiency in data entry, generating reports and using inventory tracking software helps candidates succeed. Most employers provide training on their specific systems.

Question 7

What experience should I look for in an inventory clerk?

Accepted Answer

Look for previous inventory, warehousing or logistics administration experience, strong attention to detail, data entry accuracy, analytical skills for reconciliation, and problem-solving abilities. Experience with stocktakes, cycle counts and inventory variance investigation is valuable.

Question 8

Are numeracy skills important for inventory clerks?

Accepted Answer

Yes, strong numeracy skills are essential. Inventory clerks perform stock calculations, reconcile variances, analyse inventory data and prepare reports with numerical information. They need to identify discrepancies quickly and accurately to maintain inventory integrity.

Question 9

Should I hire permanent or casual inventory clerks?

Accepted Answer

Permanent staff are typically preferred for inventory clerk positions due to the need for system knowledge, consistency in record-keeping and understanding of your inventory processes. Casual staff may be used for stocktakes or peak periods. See our guide on casual vs permanent employment trends.

Question 10

What are typical working hours for inventory clerks?

Accepted Answer

Inventory clerks typically work standard business hours Monday to Friday, though some positions may require early starts to coordinate with warehouse operations, or occasional weekend work during stocktakes. Hours vary based on operational requirements and may include some flexibility.

Question 11

What should I include in an inventory clerk employment contract?

Accepted Answer

Key elements include: position title and award classification, employment type and working hours, hourly rate or salary, applicable award (Storage Services and Wholesale Award), reporting structure, main duties including systems used, required availability and any specific requirements. Use digital employment contracts to simplify this process.

Question 12

What penalty rates apply to inventory clerks?

Accepted Answer

Under the Storage Services and Wholesale Award, penalty rates may apply for work performed outside standard hours including weekends, public holidays and shift work. Casual employees receive a 25% loading instead of leave entitlements. Use award interpretation software to calculate rates accurately.

Question 13

How should I roster inventory clerks?

Accepted Answer

Roster inventory clerks to align with warehouse operations, delivery schedules and reporting deadlines. Consider overlap with warehouse staff for coordination and availability during month-end close periods. Using rostering software helps ensure adequate coverage and compliance.

Question 14

What rostering compliance applies to inventory clerks?

Accepted Answer

Inventory clerks are covered by the Storage Services and Wholesale Award which sets minimum hours, break entitlements and notice periods for roster changes. Full-time employees work 38 ordinary hours per week. Part-time employees need agreed regular hours. Ensure rosters comply with all award provisions.

Question 15

How do I manage inventory clerk availability during stocktakes?

Accepted Answer

Communicate stocktake schedules well in advance and include this requirement in job descriptions. Plan for extended hours or weekend work during full inventory counts. Use staff availability management tools to coordinate availability and consider offering incentives for stocktake participation.

Question 16

Can inventory clerks work from home?

Accepted Answer

Some inventory clerk tasks like data analysis, report preparation and system updates may be suitable for remote work depending on system access. However, physical stock counts, receiving verification and warehouse coordination typically require on-site presence. Discuss flexibility options during recruitment.

Inventory clerk job description