Question 1

What is the difference between an inventory assistant and a stock controller?

Accepted Answer

Inventory assistants typically focus on receiving stock, performing counts and maintaining records. Stock controllers often have more responsibility for ordering decisions and inventory optimisation. Both roles fall under the General Retail Industry Award, with stock controllers usually at a higher classification level.

Question 2

What award covers inventory assistants in Australia?

Accepted Answer

Most inventory assistant positions are covered by the General Retail Industry Award 2020 (MA000004). This award applies to employees in retail establishments including warehouses, distribution centres and store stockrooms. Always verify which award applies to your specific retail business.

Question 3

What classification level should I use for an inventory assistant?

Accepted Answer

Under the General Retail Industry Award, inventory assistants typically start at Level 1 (entry-level) and progress to Level 2 with experience and increased responsibilities. Higher levels may apply for those with forklift licences, system expertise or supervisory duties. See our Retail Award pay rates guide for current rates.

Question 4

Should I include pay rates in an inventory assistant job description?

Accepted Answer

While not legally required, including indicative pay rates helps attract suitable candidates and sets clear expectations. You can reference the applicable award rate or use phrases like 'Award rates plus penalties' or 'Competitive hourly rate based on experience.' Check the current Retail Award rates for guidance.

Question 5

What qualifications do inventory assistants need?

Accepted Answer

Formal qualifications aren't typically required for entry-level inventory assistant positions. Most employers look for basic computer skills, attention to detail and physical fitness. A forklift licence is beneficial for some roles. Experience with inventory management systems is desirable but training is often provided.

Question 6

Do inventory assistants need any certificates?

Accepted Answer

A forklift licence (LF) is required if the role involves operating forklifts or reach trucks. Some positions may require manual handling training. Basic computer literacy for using inventory management systems is essential. First aid certification is often preferred but not mandatory.

Question 7

What experience should I look for in an inventory assistant?

Accepted Answer

For entry-level positions, focus on attention to detail, numeracy skills and physical fitness. For experienced roles, look for familiarity with inventory management systems, stocktake experience, understanding of stock rotation principles and experience in back-of-house retail operations.

Question 8

Is inventory experience required for this role?

Accepted Answer

Entry-level inventory assistant positions often provide training for candidates without prior experience. However, basic numeracy, computer literacy and the ability to work accurately are essential. For senior positions, previous inventory or warehouse experience is typically required. Use HR software to track employee skills and training progress.

Question 9

Should I hire casual or permanent inventory assistants?

Accepted Answer

This depends on your business needs. Permanent staff are better for maintaining system knowledge and consistent inventory procedures. Casual staff provide flexibility for stocktake periods and seasonal demand. Many retailers use permanent staff for core hours and casuals for peak periods. See our guide on casual vs permanent employment trends.

Question 10

What penalty rates apply to inventory assistants?

Accepted Answer

Under the General Retail Industry Award, penalty rates apply for: Saturdays (varies by employment type), Sundays (premium rates), public holidays (premium rates), and early morning or evening work. Casual employees receive a 25% loading instead of leave entitlements. Use award interpretation software to calculate rates accurately.

Question 11

What are the minimum shift lengths for inventory roles?

Accepted Answer

Under the General Retail Industry Award, the minimum engagement for casual employees is 3 hours per shift. Part-time employees also have minimum shift requirements. This ensures employees receive reasonable compensation for attending work. Check the award for specific requirements based on employment type.

Question 12

What should I include in an inventory assistant employment contract?

Accepted Answer

Key elements include: position title and classification level, employment type (casual/part-time/full-time), hourly rate or salary, applicable award, reporting structure, main duties including physical requirements, work location, required availability and any licence requirements. Use our digital employment contracts to simplify this process.

Question 13

How far in advance must I provide rosters to inventory staff?

Accepted Answer

Under the General Retail Industry Award, rosters must be provided at least 7 days in advance. Changes within this period require employee agreement unless due to unforeseen circumstances. Using rostering software helps support compliance and gives staff visibility of their upcoming shifts.

Question 14

Can I require inventory staff to work early mornings for deliveries?

Accepted Answer

Yes, early morning work is common for inventory roles to receive deliveries. However, you should clearly communicate these requirements in the job description and during recruitment. Ensure you apply any applicable early morning penalty rates as per the award. Part-time employees should have their regular pattern of hours agreed in writing.

Question 15

What breaks are inventory assistants entitled to?

Accepted Answer

Under the General Retail Industry Award, employees working more than 5 hours are entitled to an unpaid meal break of 30-60 minutes. Paid rest breaks also apply based on shift length. Breaks should be taken at appropriate intervals during the shift. Use break planning tools to support compliance.

Question 16

How do I manage inventory staff availability during stocktake periods?

Accepted Answer

Communicate stocktake schedules well in advance and include this requirement in job descriptions. Use staff availability management tools to track availability. Consider offering incentives for stocktake availability and set clear policies about minimum availability requirements during these critical periods.

Inventory assistant job description