Question 1

What does a storeperson do?

Accepted Answer

A storeperson is responsible for receiving, storing, assembling and dispatching goods in warehouses and distribution centres. They maintain inventory accuracy, handle stock movements, prepare orders for dispatch and ensure the warehouse is organised and safe. Storepersons play a vital role in the supply chain by ensuring goods flow efficiently from receiving to dispatch.

Question 2

What award covers storepersons in Australia?

Accepted Answer

Most storeperson positions are covered by the Storage Services and Wholesale Award 2020 (MA000084). This award applies to employees working in warehousing, storage and distribution operations across Australia. Some positions in retail operations may fall under the General Retail Industry Award depending on the business type.

Question 3

What classification level should I use for a storeperson?

Accepted Answer

Under the Storage Services and Wholesale Award, storepersons are typically classified at Level 1 or Level 2 depending on their experience, responsibilities and whether they operate equipment like forklifts or pallet jacks. Those with supervisory duties or specialised skills may be classified higher. See our Storage Services Award pay rates guide for current classifications and rates.

Question 4

Should I include pay rates in a storeperson job description?

Accepted Answer

While not legally required, including indicative pay rates helps attract suitable candidates and demonstrates transparency. You can reference the applicable award rate or use phrases like 'Award rates plus penalties' or 'Competitive hourly rate above award.' Check the current Storage Services Award rates for guidance on appropriate pay levels.

Question 5

What qualifications do storepersons need?

Accepted Answer

No formal qualifications are required for entry-level storeperson roles. However, employers value manual handling training, basic numeracy and literacy skills, and a good understanding of workplace safety. A forklift licence is highly desirable and opens up opportunities for higher classification levels and increased responsibilities.

Question 6

What experience should I look for in a storeperson?

Accepted Answer

For experienced roles, look for previous warehouse or logistics experience, familiarity with inventory management systems, understanding of stock control principles like FIFO and LIFO, RF scanner proficiency, and ability to work in fast-paced environments. Experience in similar industries or with similar product types is valuable.

Question 7

Do storepersons need a forklift licence?

Accepted Answer

While not always mandatory for entry-level roles, a forklift licence (LF class High Risk Work Licence) is highly desirable and significantly increases employability. Many employers prefer candidates with current licences, though some will support employees to obtain their licence through accredited training programs.

Question 8

What physical requirements should be noted?

Accepted Answer

Storeperson roles involve physical demands including standing for extended periods, walking throughout the warehouse, bending, reaching, lifting items typically up to 20-25kg, and occasionally heavier with assistance. These physical requirements should be clearly stated in the job description to ensure candidates can safely perform the role.

Question 9

Should I hire casual or permanent storepersons?

Accepted Answer

This depends on your operational needs and stock flow patterns. Permanent storepersons provide consistency, reduce training costs and develop deep product knowledge. Casuals offer flexibility for peak periods, seasonal variations or unexpected stock movements. Many businesses use a core permanent team supplemented by casuals. See our guide on casual vs permanent employment trends for more information.

Question 10

What penalty rates apply to storepersons?

Accepted Answer

Under the Storage Services Award, penalty rates apply for: Saturdays (150% of ordinary rate), Sundays (200%), public holidays (250%), plus shift work penalties for afternoon and night shifts. Casual employees receive a 25% casual loading on top of the ordinary hourly rate. Use award interpretation software to calculate rates accurately.

Question 11

What are the minimum shift lengths for storepersons?

Accepted Answer

Under the Storage Services Award, the minimum engagement for casual employees is typically 3 hours per shift. This ensures workers receive reasonable compensation for attending work. Part-time employees have guaranteed minimum hours as specified in their contract. Check the specific award provisions for your operation type.

Question 12

What should I include in a storeperson employment contract?

Accepted Answer

Key elements include: position title and classification level, employment type (permanent/casual), hourly rate and applicable award, main duties and responsibilities, work location, shift patterns and hours, physical requirements, PPE requirements, and any specific certifications needed. Use our digital employment contracts to simplify this process.

Question 13

How far in advance must I provide rosters to storepersons?

Accepted Answer

Under the Storage Services Award, rosters should be provided at least 7 days in advance where practicable. Changes to rosters require reasonable notice unless due to unforeseen circumstances. Using rostering software helps support compliance and gives staff visibility of upcoming shifts, which improves work-life balance and reduces absenteeism.

Question 14

How do I handle variable workloads in the warehouse?

Accepted Answer

Build flexibility into your workforce structure with a mix of permanent and casual staff. Use historical data to predict busy periods such as seasonal peaks, promotional periods or stock intake days. Rostering software with demand forecasting can help you match staffing levels to expected workload and avoid overstaffing or understaffing.

Question 15

What breaks are storepersons entitled to?

Accepted Answer

Under the Storage Services Award, employees working more than 5 hours are entitled to an unpaid meal break of 30-60 minutes. Paid rest breaks also apply based on shift length (typically 10-15 minutes per 4 hours worked). Ensure breaks are scheduled to maintain warehouse productivity while meeting all award requirements.

Question 16

Can I set productivity targets for storepersons?

Accepted Answer

Yes, many warehouses set reasonable productivity targets such as lines picked per hour, pallets moved per shift, or order completion times. These should be clearly communicated during onboarding, consistently applied across all staff, and regularly reviewed. Targets should account for factors like product types, warehouse layout, equipment available and stock density. Track performance fairly using your warehouse management system.

Storeperson job description