Question 1

What does a stock control assistant do?

Accepted Answer

A stock control assistant monitors inventory levels, performs cycle counting, investigates stock variances, coordinates replenishment activities and maintains accurate inventory records. They work with warehouse management systems to ensure stock accuracy and support efficient warehouse operations. Most positions are covered by the Storage Services and Wholesale Award (MA000084).

Question 2

What is the difference between a stock control assistant and an inventory clerk?

Accepted Answer

Stock control assistants focus more on real-time stock monitoring, physical verification and coordinating replenishment activities. Inventory clerks typically concentrate on administrative tasks including data entry, reconciliation and reporting. Both roles work with inventory systems but stock control assistants have more hands-on warehouse involvement.

Question 3

What award covers stock control assistants?

Accepted Answer

Stock control assistant positions in warehousing and logistics are typically covered by the Storage Services and Wholesale Award 2020 (MA000084). This modern award applies to storage services, warehousing and wholesale operations throughout Australia. Always verify which award applies to your specific business operations.

Question 4

What classification level should I use for a stock control assistant?

Accepted Answer

Under the Storage Services and Wholesale Award, stock control assistants typically start at Level 2 (routine duties under supervision) and may progress to Level 3 with increased responsibilities including coordination, systems expertise and greater autonomy. Classification depends on the complexity of duties and level of supervision required.

Question 5

What qualifications do stock control assistants need?

Accepted Answer

Stock control assistants need strong numeracy skills, attention to detail and computer literacy. While formal qualifications aren't always required, Certificate III in Warehousing Operations or Supply Chain Operations can be beneficial. Experience with WMS platforms and inventory management practices is highly valued.

Question 6

Do stock control assistants need WMS experience?

Accepted Answer

Experience with warehouse management systems (WMS) is highly desirable though not always essential. Most employers provide training on their specific WMS platform. Proficiency in data entry, stock tracking and generating reports within inventory systems helps candidates succeed in the role.

Question 7

What skills should I look for in a stock control assistant?

Accepted Answer

Look for strong numeracy, exceptional attention to detail, analytical thinking for variance investigation, organisational skills, computer literacy and clear communication. Previous stock control, warehousing or inventory management experience is beneficial. Ability to work independently while coordinating with warehouse teams is important.

Question 8

Is a forklift licence required for stock control assistants?

Accepted Answer

A forklift licence is not typically essential but can be beneficial. Stock control assistants may need to physically verify stock in high locations or hard-to-reach areas. Having an LF (Forklift) licence provides flexibility and can be listed as a desirable qualification rather than a requirement.

Question 9

Should I hire permanent or casual stock control assistants?

Accepted Answer

Permanent staff are typically preferred for stock control positions due to the need for system knowledge, consistency in stock monitoring and understanding of your inventory processes. Casual staff may be engaged for stocktakes or peak inventory periods. See our guide on casual vs permanent employment trends.

Question 10

What are typical working hours for stock control assistants?

Accepted Answer

Stock control assistants typically work standard business hours Monday to Friday, though some positions may require early starts to coordinate with warehouse operations, or occasional weekend work during stocktakes. Hours align with warehouse operating schedules and inventory management requirements.

Question 11

What should I include in a stock control assistant employment contract?

Accepted Answer

Key elements include: position title and award classification, employment type and working hours, hourly rate or salary, applicable award (Storage Services and Wholesale Award), reporting structure, main duties including specific systems used, required availability and any physical requirements. Use digital employment contracts to simplify this process.

Question 12

What penalty rates apply to stock control assistants?

Accepted Answer

Under the Storage Services and Wholesale Award, penalty rates apply for work performed outside standard hours including evenings, weekends, public holidays and shift work. Casual employees receive a 25% loading in lieu of leave entitlements. Use award interpretation software to calculate rates accurately.

Question 13

How should I roster stock control assistants?

Accepted Answer

Roster stock control assistants to align with warehouse operations, delivery schedules and inventory cycle counting schedules. Consider overlap with warehouse staff for coordination and availability during critical stock monitoring periods. Using rostering software helps ensure adequate coverage and award compliance.

Question 14

What rostering compliance applies to stock control assistants?

Accepted Answer

Stock control assistants are covered by the Storage Services and Wholesale Award which sets minimum hours, break entitlements and notice periods for roster changes. Full-time employees work 38 ordinary hours per week. Part-time employees need agreed regular hours. Ensure rosters comply with all award provisions.

Question 15

How do I manage stock control assistant availability during stocktakes?

Accepted Answer

Communicate stocktake schedules well in advance and include this requirement in job descriptions. Plan for extended hours or weekend work during full inventory counts. Use staff availability management tools to coordinate availability and consider offering incentives for stocktake participation.

Question 16

Can stock control assistants work flexible hours?

Accepted Answer

Some flexibility may be possible depending on operational requirements. Core hours during warehouse operations are typically necessary for physical stock verification and coordination with warehouse teams. Discuss flexibility options during recruitment while ensuring adequate coverage for critical stock monitoring activities.

Stock control assistant job description