Question 1

What is the difference between a grounds maintenance worker and a gardener?

Accepted Answer

Grounds maintenance workers typically work on larger commercial, industrial or public sites maintaining lawns, car parks and outdoor areas. Gardeners often work in residential settings or focus more on plant care and landscaping. Under the Cleaning Services Award 2020 (MA000022), grounds maintenance workers are classified based on their duties and level of responsibility.

Question 2

What award covers grounds maintenance workers in Australia?

Accepted Answer

Grounds maintenance workers employed by cleaning companies are typically covered by the Cleaning Services Award 2020 (MA000022). This award sets minimum pay rates, penalty rates and conditions for employees working in cleaning and grounds maintenance services. Always verify which award applies to your specific business.

Question 3

What classification level should I use for a grounds maintenance worker?

Accepted Answer

Under the Cleaning Services Award 2020, grounds maintenance workers typically start at Level 1 (entry-level). Level 2 may apply to workers with additional responsibilities or specialized skills. Higher levels apply for team leaders and supervisors. See our Cleaning Services Award rates guide for current classifications.

Question 4

Should I include pay rates in a grounds maintenance worker job description?

Accepted Answer

While not legally required, including indicative pay rates helps attract suitable candidates and sets clear expectations. You can reference the applicable award rate or use phrases like 'Award rates plus penalties' or 'Competitive rates based on experience.' Check the Cleaning Services Award 2020 for current rates.

Question 5

What qualifications do grounds maintenance workers need?

Accepted Answer

Most entry-level grounds maintenance positions do not require formal qualifications, though employers value previous experience in outdoor work, gardening or landscaping. Training in equipment operation is typically provided on the job. Some positions may prefer or require relevant certificates in horticulture or landscaping.

Question 6

Do grounds maintenance workers need any certificates?

Accepted Answer

A valid driver's licence is usually required as workers often need to drive between sites or operate ride-on mowers. First Aid certificates are preferred but not always mandatory. Some positions may require certificates in chainsaw operation, working at heights, or chemical handling depending on the specific duties.

Question 7

What experience should I look for in a grounds maintenance worker?

Accepted Answer

For entry-level positions, look for physical fitness, willingness to work outdoors in all weather, and basic understanding of lawn maintenance. For experienced roles, look for previous grounds maintenance or gardening experience, competency with outdoor power equipment, understanding of plant care and proven reliability.

Question 8

Can I hire grounds maintenance workers without experience?

Accepted Answer

Yes, many grounds maintenance positions are suitable for entry-level workers who are physically fit and willing to learn. Employers typically provide training in equipment operation, safety procedures and site-specific requirements. A strong work ethic, reliability and comfort working outdoors are more important than prior experience for many roles.

Question 9

Should I hire casual or permanent grounds maintenance workers?

Accepted Answer

This depends on your service delivery model and seasonal demands. Permanent staff provide consistency for regular maintenance contracts, while casuals offer flexibility for busy periods (spring/summer growth) or one-off projects. Many businesses use a mix of both. See our guide on casual vs permanent employment trends.

Question 10

What penalty rates apply to grounds maintenance workers?

Accepted Answer

Under the Cleaning Services Award 2020, penalty rates apply for: Saturdays, Sundays, public holidays, and evening shifts. Grounds maintenance often requires early starts (before 7am) which may attract penalties. Use award interpretation software to calculate rates accurately.

Question 11

What are the minimum shift lengths for grounds maintenance workers?

Accepted Answer

Under the Cleaning Services Award 2020, minimum engagement periods apply — typically 2 hours for casual employees and 3 hours for part-time employees. However, actual shift lengths depend on site requirements and maintenance schedules. Check the award for specific requirements.

Question 12

What should I include in a grounds maintenance worker employment contract?

Accepted Answer

Key elements include: position title and classification level, employment type (casual/part-time/full-time), hourly rate, applicable award, reporting structure, main duties, work locations and sites, shift patterns and hours, uniform requirements, and any equipment operation requirements. Use our digital employment contracts to simplify this process.

Question 13

How far in advance must I provide rosters to grounds maintenance workers?

Accepted Answer

Under the Cleaning Services Award 2020, rosters must be provided at least 7 days in advance for part-time employees. Changes within this period require employee agreement. For casual employees, reasonable notice should be provided. Using rostering software helps support compliance and gives staff visibility of their upcoming shifts.

Question 14

Can I require grounds maintenance workers to travel between sites?

Accepted Answer

Yes, multi-site work is common in grounds maintenance. Ensure you pay for travel time between sites in accordance with the Cleaning Services Award 2020. Consider vehicle requirements and whether workers use their own transport or company vehicles. Clearly communicate travel expectations in the job description.

Question 15

What breaks are grounds maintenance workers entitled to?

Accepted Answer

Under the Cleaning Services Award 2020, employees working more than 5 hours are entitled to an unpaid meal break. Paid rest breaks also apply based on shift length. For outdoor workers, ensure adequate shelter and facilities are provided for breaks. Use break planning tools to manage breaks effectively.

Question 16

How do I handle weather-related changes to grounds maintenance rosters?

Accepted Answer

Wet weather can significantly impact grounds maintenance work. Have clear policies about weather-related shift cancellations or reassignments. Consider having indoor tasks (equipment maintenance, warehouse work) available for wet days. Communicate policies clearly to staff and ensure you meet minimum engagement periods when shifts are cancelled.

Grounds maintenance worker job description