Question 1

What is the difference between a laundry attendant and a laundry worker?

Accepted Answer

The terms are often used interchangeably in Australia. A laundry attendant typically works in commercial laundries, hotels, hospitals or aged care facilities processing large volumes of linen and garments. Under the Cleaning Services Award 2020 (MA000022), laundry attendants are classified based on their duties and level of responsibility.

Question 2

What award covers laundry attendants in Australia?

Accepted Answer

Laundry attendants in commercial laundries and cleaning services are typically covered by the Cleaning Services Award 2020 (MA000022). However, laundry attendants in hospitals may be covered by the Health Professionals and Support Services Award, and those in hospitality may fall under the Hospitality Award. Always verify which award applies to your specific business.

Question 3

What classification level should I use for a laundry attendant?

Accepted Answer

Under the Cleaning Services Award 2020, laundry attendants typically start at Level 1 (entry-level laundry worker). Level 2 may apply to attendants with additional responsibilities such as operating specialized equipment or training others. See our Cleaning Services Award rates guide for current classifications.

Question 4

Should I include pay rates in a laundry attendant job description?

Accepted Answer

While not legally required, including indicative pay rates helps attract suitable candidates and sets clear expectations. You can reference the applicable award rate or use phrases like 'Award rates plus penalties' or 'Competitive hourly rate based on experience.' Check the Cleaning Services Award 2020 for current rates.

Question 5

What qualifications do laundry attendants need?

Accepted Answer

Most laundry attendant positions do not require formal qualifications. Training is typically provided on the job covering laundry equipment operation, sorting techniques, stain treatment and chemical handling. A strong work ethic, attention to detail and physical fitness are the most important attributes.

Question 6

Do laundry attendants need any certificates?

Accepted Answer

Basic laundry attendant roles typically do not require specific certificates. However, awareness of chemical handling safety is important, and employers may provide training in workplace health and safety, manual handling, and chemical safety. A Police Check may be required when working in healthcare or aged care environments.

Question 7

What experience should I look for in a laundry attendant?

Accepted Answer

For entry-level positions, willingness to learn and reliability are most important. For experienced roles, look for previous laundry or linen service experience, familiarity with commercial laundry equipment, understanding of fabric types and care, ability to work at pace, and proven reliability in shift work.

Question 8

Can I hire laundry attendants without experience?

Accepted Answer

Yes, many laundry attendant positions are suitable for entry-level workers. Employers typically provide comprehensive on-the-job training in equipment operation, sorting methods, chemical use and quality standards. Physical fitness, attention to detail and reliability are more important than prior experience.

Question 9

Should I hire casual or permanent laundry attendants?

Accepted Answer

This depends on your business demand patterns. Permanent staff provide consistency and reliability for regular workload, while casuals offer flexibility for peak periods or covering leave. Many commercial laundries use a core permanent team supplemented with casuals during busy periods. See our guide on casual vs permanent employment trends.

Question 10

What penalty rates apply to laundry attendants?

Accepted Answer

Under the Cleaning Services Award 2020, penalty rates apply for: Saturdays, Sundays, public holidays, and overtime. Laundry services in hospitals and aged care often operate 24/7, so penalty rates may apply frequently. Use award interpretation software to calculate rates accurately.

Question 11

What are the minimum shift lengths for laundry attendants?

Accepted Answer

Under the Cleaning Services Award 2020, minimum engagement periods typically apply — 2 hours for casual employees and 3 hours for part-time employees. However, actual shift lengths depend on operational requirements and processing volumes. Check the applicable award for specific requirements.

Question 12

What should I include in a laundry attendant employment contract?

Accepted Answer

Key elements include: position title and classification level, employment type (casual/part-time/full-time), hourly rate, applicable award, reporting structure, main duties, work location, shift patterns and hours, uniform requirements, and any safety requirements. Use our digital employment contracts to simplify this process.

Question 13

How far in advance must I provide rosters to laundry attendants?

Accepted Answer

Under the Cleaning Services Award 2020, rosters must be provided at least 7 days in advance for part-time employees. Changes within this period require employee agreement unless due to unforeseen circumstances. Using rostering software helps support compliance and gives staff visibility of their upcoming shifts.

Question 14

Can I require laundry attendants to work shift work?

Accepted Answer

Yes, commercial laundries often operate multiple shifts including early mornings, afternoons and nights, particularly when servicing hospitals or aged care. Shift requirements should be clearly communicated in the job description and during recruitment. Penalty rates apply for certain shifts under the applicable award.

Question 15

What breaks are laundry attendants entitled to?

Accepted Answer

Under the Cleaning Services Award 2020, employees working more than 5 hours are entitled to an unpaid meal break. Paid rest breaks also apply based on shift length. Ensure break schedules maintain production flow while meeting award requirements. Use break planning tools to manage breaks effectively.

Question 16

How do I schedule laundry attendants during peak periods?

Accepted Answer

Schedule additional staff during peak processing times (typically mornings for hospitality and healthcare laundries). Consider staggered start times to ensure adequate coverage throughout processing cycles. Use rostering software to improve staffing levels and manage demand fluctuations efficiently.

Laundry attendant job description