Question 1

What is the difference between a commercial cleaner and a domestic cleaner?

Accepted Answer

Commercial cleaners work in business premises such as offices, shopping centres and public buildings, often working outside business hours. Domestic cleaners work in private homes during daytime hours. Under the Cleaning Services Award 2020 (MA000022), commercial cleaners are typically classified based on their duties and level of responsibility.

Question 2

What award covers commercial cleaners in Australia?

Accepted Answer

Commercial cleaners are covered by the Cleaning Services Award 2020 (MA000022). This award sets minimum pay rates, penalty rates and conditions for employees working in commercial and contract cleaning services. Always verify which award applies to your specific cleaning business.

Question 3

What classification level should I use for a commercial cleaner?

Accepted Answer

Under the Cleaning Services Award 2020, commercial cleaners typically start at Level 1 (entry-level cleaner). Level 2 applies to cleaners with additional responsibilities or specialized cleaning tasks. Higher levels apply for team leaders and supervisors. See our Cleaning Services Award rates guide for current classifications.

Question 4

Should I include pay rates in a commercial cleaner job description?

Accepted Answer

While not legally required, including indicative pay rates helps attract suitable candidates and sets clear expectations. You can reference the applicable award rate or use phrases like 'Award rates plus penalties' or 'Competitive rates based on experience.' Check the Cleaning Services Award 2020 for current rates.

Question 5

What qualifications do commercial cleaners need?

Accepted Answer

Most entry-level commercial cleaning positions do not require formal qualifications, though employers value previous cleaning experience. Training is typically provided on the job. Some specialized cleaning roles may require specific certifications in areas like chemical handling or high-level cleaning.

Question 6

Do commercial cleaners need any certificates?

Accepted Answer

Basic commercial cleaning roles typically require a Police Check for working in secure sites. First Aid certificates are preferred but not always mandatory. Specialized roles may require chemical handling training, working at heights certification, or other specific safety qualifications depending on the site requirements.

Question 7

What experience should I look for in a commercial cleaner?

Accepted Answer

For entry-level positions, reliability and willingness to learn are most important. For experienced roles, look for previous commercial cleaning experience in similar environments, understanding of cleaning products and equipment, attention to detail, and ability to work independently or as part of a team.

Question 8

Can I hire commercial cleaners without experience?

Accepted Answer

Yes, many commercial cleaning positions are suitable for entry-level workers. Employers typically provide on-the-job training in cleaning techniques, chemical use, equipment operation and site-specific procedures. A strong work ethic and reliability are more important than prior experience for many roles.

Question 9

Should I hire casual or permanent commercial cleaners?

Accepted Answer

This depends on your service delivery model and client contracts. Permanent staff provide consistency and reliability for regular contracts, while casuals offer flexibility for variable workload and one-off jobs. Many cleaning companies use a mix of both. See our guide on casual vs permanent employment trends.

Question 10

What penalty rates apply to commercial cleaners?

Accepted Answer

Penalty rates under the Cleaning Services Award 2020 apply for: Saturdays, Sundays, public holidays, evening shifts (after 6pm), and night shifts. Commercial cleaning often occurs outside business hours, so penalty rates are common. Use award interpretation software to calculate rates accurately.

Question 11

What are the minimum shift lengths for commercial cleaners?

Accepted Answer

Under the Cleaning Services Award 2020, minimum engagement periods apply — typically 2 hours for casual employees and 3 hours for part-time employees. However, actual shift lengths depend on site requirements and cleaning schedules. Check the award for specific requirements.

Question 12

What should I include in a commercial cleaner employment contract?

Accepted Answer

Key elements include: position title and classification level, employment type (casual/part-time/full-time), hourly rate, applicable award, reporting structure, main duties, work locations and sites, shift patterns and hours, uniform requirements, and any site-specific security clearances. Use our digital employment contracts to simplify this process.

Question 13

How far in advance must I provide rosters to commercial cleaners?

Accepted Answer

Under the Cleaning Services Award 2020, rosters must be provided at least 7 days in advance for part-time employees. Changes within this period require employee agreement. For casual employees, reasonable notice should be provided. Using rostering software helps support compliance and gives staff visibility of their upcoming shifts.

Question 14

Can I require commercial cleaners to travel between sites?

Accepted Answer

Yes, multi-site cleaning is common in commercial cleaning. Ensure you pay for travel time between sites in accordance with the Cleaning Services Award 2020. Consider vehicle requirements and whether cleaners use their own transport or company vehicles. Clearly communicate travel expectations in the job description.

Question 15

What breaks are commercial cleaners entitled to?

Accepted Answer

Under the Cleaning Services Award 2020, employees working more than 5 hours are entitled to an unpaid meal break. Paid rest breaks also apply based on shift length. For split shifts or multiple sites, break arrangements should be planned to support compliance. Use break planning tools to manage breaks effectively.

Question 16

How do I schedule commercial cleaners efficiently?

Accepted Answer

Schedule cleaners based on client access times (often early morning or evening), group nearby sites to minimise travel time, and ensure adequate cleaning time for each location. Allow buffer time between sites for travel and equipment setup. Use rostering software to improve schedules and reduce travel time.

Commercial cleaner job description