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Forgotten password reset guide

Sean Wyse By Sean Wyse Updated 13 January 2026 3 min read
Permission level: All Users Device: All Devices

Easily reset your RosterElf password

Resetting your RosterElf password is simple and allows you to quickly regain access to your account. This guide will walk you through the process on both a browser and the RosterElf smartphone app. Following these steps ensures you can reset your password efficiently and continue managing your account without disruption.

1. Access the RosterElf login page

To begin, you need to access the login page on either your browser or the RosterElf smartphone app.

1.1 Using a browser

1.1.1 Visit www.rosterelf.net/login.

1.1.2 Click on the Forgot password? link on the login page.

RosterElf login page with Forgot password link highlighted

1.2 Using the smartphone app

1.2.1 Open the RosterElf app on your smartphone.

1.2.2 Tap the Forgot password? link on the login screen.

RosterElf app login screen with Forgot password link

2. Submit your email address

Once you've clicked on Forgot password?, you must enter your email address. This step ensures that a password reset email is sent to your inbox.

2.1 Submit your details

2.1.1 Enter your email address in the provided field.

2.1.2 Click Send Me an Email.

On Browser:

Password reset form on browser

On Smartphone:

Password reset form on smartphone app

2.1.3 Wait up to 5 minutes to receive the email.

2.1.4 Check your spam or junk folders if the email does not appear.

3. Check your email for the temporary password

Now, you'll receive an email with your temporary password. This section covers what to do next.

3.1 Use the temporary password

3.1.1 Open the email from RosterElf.

3.1.2 Note down or copy your temporary password.

3.1.3 Go back to the RosterElf login page.

3.1.4 Log in using your email address and the temporary password.

4. Update your password

Once logged in, you should immediately update your password to something secure and memorable.

4.1 Change your password

4.1.1 Navigate to the My Profile section of your account.

My Profile section in RosterElf

4.1.2 Enter a new secure password, confirm the new password, and save changes by clicking Create a new password.

Create new password form in RosterElf

Important notes:

  • Password reset frequency: You can reset your password once every 5 minutes.
  • Spam/Junk folders: Always check your spam or junk mail if the password reset email doesn't arrive.

By following this guide, you'll reduce downtime and ensure seamless access to your RosterElf account. For further help, visit our support centre or contact our support team.

Frequently asked questions

1. How do I reset my RosterElf password using a browser?

Go to www.rosterelf.net/login and click the Forgot password? link. Enter your email address and follow the prompts to receive a temporary password via email.

2. How can I reset my password using the RosterElf app?

Open the RosterElf app, tap the Forgot password? link on the login screen, and enter your email address. You will receive an email with a temporary password.

3. What should I do if I don't receive my password reset email?

If you don't receive the email within 5 minutes, check your spam or junk folders. If still missing, try resubmitting your email address or contact support.

4. Can I reset my RosterElf password more than once?

Yes, you can reset your password, but only once every 5 minutes. This limit helps prevent confusion if you receive multiple reset emails.

5. Why do I see "Invalid credentials" when trying to log in?

This error usually happens if you've entered the wrong email or password. Double-check your email is in lowercase with no spaces, and verify your password is correct.

Still need help?

Our Australian-based support team is here to assist you.