Delivery driver assistant job description

Most delivery driver assistant positions require physical fitness, reliability and basic customer service skills. Formal qualifications aren’t typically mandatory, but a forklift licence, manual handling certificate or first aid certificate can be advantageous. A driver’s licence (at least Class C) is often preferred but not always essential.

Forklift licences are not always required but are highly desirable, especially for positions involving warehouse loading/unloading or delivering to commercial premises with forklift operations. Many employers will provide forklift training to suitable candidates who demonstrate commitment to the role.

Delivery driver assistants must be physically fit with the ability to lift heavy items (typically 20-30kg, sometimes more with assistance), load and unload trucks, climb in and out of vehicles frequently, and be on their feet for extended periods. Good manual handling technique is essential to prevent injury.

Look for physical fitness and stamina, reliability and punctuality (critical for delivery schedules), good communication and customer service skills, ability to follow directions and work as part of a team, basic navigation and map-reading skills, and a safety-conscious attitude.

Both employment types are common in the logistics industry. Permanent positions (full-time or part-time) suit regular delivery routes and provide stability. Casual positions offer flexibility for peak periods, seasonal demand or covering absences. Many logistics companies use a mix of both employment types.

Hours vary depending on delivery routes and industry. Many positions involve early morning starts (4:00-6:00am) to load vehicles and begin deliveries. Shifts can range from 6-12 hours depending on routes. Some positions require weekend or evening work, and overtime may be available during busy periods.

Under the Road Transport and Distribution Award, penalty rates apply for work on Saturdays, Sundays, public holidays, overtime and certain early morning/late evening shifts. Casual employees receive a 25% casual loading. Use award interpretation software to calculate rates accurately.

Key elements include: position title and award classification, employment type (casual/part-time/full-time), hourly rate or salary and applicable award, expected hours and shift patterns, physical requirements and safety responsibilities, required licences or certifications, uniform and PPE provisions, and vehicle assignment if applicable. Use digital employment contracts for efficiency.

Under the Road Transport and Distribution Award, rosters must generally be provided at least 7 days in advance unless the employee agrees otherwise. Using rostering software helps support compliance and gives staff visibility of their shifts. This is particularly important for coordinating early morning starts.

Yes, split shifts are possible in the transport industry, subject to award rules. Ensure you understand the specific requirements under your applicable award regarding maximum spread of hours, breaks between shifts and any additional allowances that may apply for split shift work.

Under the Road Transport and Distribution Award, employees are entitled to meal breaks when working shifts over a certain duration. The specific break entitlements depend on shift length and can vary based on the award classification. Use rostering tools to support compliance.

Collect availability preferences during onboarding, specifically addressing capacity for early starts (often 4:00-6:00am). Use staff availability management tools to track when each assistant can work. Set clear policies about minimum availability requirements for early morning shifts, as these are typically essential for delivery operations.