Question 1

What does a delivery driver assistant (offsider) do?

Accepted Answer

A delivery driver assistant, also known as an offsider, helps the driver with deliveries by loading and unloading goods, navigating routes, interacting with customers, completing delivery documentation and assisting with vehicle safety checks. They play a crucial role in ensuring efficient and safe delivery operations.

Question 2

What award covers delivery driver assistants in Australia?

Accepted Answer

Delivery driver assistants are typically covered by the Road Transport and Distribution Award 2020 (MA000038) or the Storage Services and Wholesale Award 2020 (MA000084), depending on the employer's business type. Classification and pay rates depend on duties, vehicle size and whether the role involves operating machinery. See our award rates guides for current rates.

Question 3

What classification level applies to delivery driver assistants?

Accepted Answer

Under the Road Transport and Distribution Award, delivery driver assistants typically fall under Grade 1 or 2. Grade 1 covers basic loading/unloading duties, while Grade 2 includes additional responsibilities such as operating forklifts or performing more complex tasks. The Storage Services Award has similar classification structures.

Question 4

Is a driver's licence required for delivery driver assistants?

Accepted Answer

A driver's licence is not always required for delivery driver assistant positions, as the primary driver operates the vehicle. However, having a valid licence is highly desirable and may be required by some employers for backup driving or to share driving duties on longer routes. Check your specific requirements.

Question 5

What qualifications do delivery driver assistants need?

Accepted Answer

Most delivery driver assistant positions require physical fitness, reliability and basic customer service skills. Formal qualifications aren't typically mandatory, but a forklift licence, manual handling certificate or first aid certificate can be advantageous. A driver's licence (at least Class C) is often preferred but not always essential.

Question 6

Do delivery driver assistants need a forklift licence?

Accepted Answer

Forklift licences are not always required but are highly desirable, especially for positions involving warehouse loading/unloading or delivering to commercial premises with forklift operations. Many employers will provide forklift training to suitable candidates who demonstrate commitment to the role.

Question 7

What physical requirements apply to delivery driver assistants?

Accepted Answer

Delivery driver assistants must be physically fit with the ability to lift heavy items (typically 20-30kg, sometimes more with assistance), load and unload trucks, climb in and out of vehicles frequently, and be on their feet for extended periods. Good manual handling technique is essential to prevent injury.

Question 8

What skills should I look for in a delivery driver assistant?

Accepted Answer

Look for physical fitness and stamina, reliability and punctuality (critical for delivery schedules), good communication and customer service skills, ability to follow directions and work as part of a team, basic navigation and map-reading skills, and a safety-conscious attitude.

Question 9

Are delivery driver assistants usually permanent or casual?

Accepted Answer

Both employment types are common in the logistics industry. Permanent positions (full-time or part-time) suit regular delivery routes and provide stability. Casual positions offer flexibility for peak periods, seasonal demand or covering absences. Many logistics companies use a mix of both employment types.

Question 10

What hours do delivery driver assistants work?

Accepted Answer

Hours vary depending on delivery routes and industry. Many positions involve early morning starts (4:00-6:00am) to load vehicles and begin deliveries. Shifts can range from 6-12 hours depending on routes. Some positions require weekend or evening work, and overtime may be available during busy periods.

Question 11

What penalty rates apply to delivery driver assistants?

Accepted Answer

Under the Road Transport and Distribution Award, penalty rates apply for work on Saturdays, Sundays, public holidays, overtime and certain early morning/late evening shifts. Casual employees receive a 25% casual loading. Use award interpretation software to calculate rates accurately.

Question 12

What should I include in a delivery driver assistant employment contract?

Accepted Answer

Key elements include: position title and award classification, employment type (casual/part-time/full-time), hourly rate or salary and applicable award, expected hours and shift patterns, physical requirements and safety responsibilities, required licences or certifications, uniform and PPE provisions, and vehicle assignment if applicable. Use digital employment contracts for efficiency.

Question 13

How far in advance should I roster delivery driver assistants?

Accepted Answer

Under the Road Transport and Distribution Award, rosters must generally be provided at least 7 days in advance unless the employee agrees otherwise. Using rostering software helps support compliance and gives staff visibility of their shifts. This is particularly important for coordinating early morning starts.

Question 14

Can I require split shifts for delivery driver assistants?

Accepted Answer

Yes, split shifts are possible in the transport industry, subject to award rules. Ensure you understand the specific requirements under your applicable award regarding maximum spread of hours, breaks between shifts and any additional allowances that may apply for split shift work.

Question 15

What breaks are delivery driver assistants entitled to?

Accepted Answer

Under the Road Transport and Distribution Award, employees are entitled to meal breaks when working shifts over a certain duration. The specific break entitlements depend on shift length and can vary based on the award classification. Use break planning tools to support compliance.

Question 16

How do I manage early morning shift availability?

Accepted Answer

Collect availability preferences during onboarding, specifically addressing capacity for early starts (often 4:00-6:00am). Use staff availability management tools to track when each assistant can work. Set clear policies about minimum availability requirements for early morning shifts, as these are typically essential for delivery operations.

Delivery driver assistant job description