Gaming attendant job description

Yes. A current, state-recognised Responsible Service of Gaming (RSG) or responsible-conduct-of-gambling certificate is legally required to work in gaming areas in most states. Where the role also involves serving or clearing drinks, a Responsible Service of Alcohol (RSA) certificate is usually required too. Verify both before a new starter works the floor, and keep records of expiry dates.

Yes. Many clubs hire and train gaming attendants without prior gaming experience, provided they hold a current RSG (and RSA where required). Focus on honesty, cash-handling accuracy, composure under pressure and a member-service mindset. Clear job descriptions help candidates understand the cash-handling responsibility and evening/weekend trading pattern.

Mandatory requirements usually include a current RSG certificate, an RSA where the role involves alcohol, working rights in Australia and meeting the minimum legal age to work in a gaming area. Preferred qualifications include previous gaming or cash-handling experience and a first aid certificate. Avoid over-qualifying entry-level positions, as it narrows your candidate pool unnecessarily.

Gaming attendants must promote responsible gambling, display required signage, monitor for signs of problem gambling and apply self-exclusion and harm-minimisation procedures under your state’s gaming laws and your club’s gaming licence. Include these obligations clearly in the job description and provide ongoing training, as compliance is a legal requirement for licensed gaming venues.

This depends on your trading pattern. Casual gaming attendants offer flexibility for functions and busy nights but attract a 25% casual loading on ordinary hours under the Clubs Award. Permanent part-time or full-time staff provide roster consistency and stronger retention, which is valuable given the cash-handling and compliance responsibilities. Many clubs use a mix of permanent and casual gaming staff.

Under the Clubs Award (MA000058), Saturday work is paid at 150%, Sunday at 175% and public holidays at 250%. The 25% casual loading is not stacked on top of these weekend or public-holiday penalties. Evening and late-night loadings also apply for Monday–Friday work between 7pm and midnight, and midnight to 7am. Use award interpretation software to calculate rates accurately.

Casual gaming attendants are paid a 25% loading on ordinary weekday hours instead of paid leave, with a minimum engagement per shift. On weekends and public holidays the penalty applies without the loading stacked on top — so a casual working a Sunday is paid 175%, the same as a permanent employee. Casuals working regular ongoing hours may be eligible for casual conversion.

Key elements include: position title, classification level and stream, employment type (casual, part-time or full-time), hourly rate, applicable award, reporting structure, main duties and required certifications such as RSG and RSA. For casuals, include the 25% casual loading. Use our digital employment contracts to simplify this process.

Award and agreement rostering rules vary, so confirm the notice period that applies to your club. As a general practice, providing rosters at least 7 days in advance gives gaming staff visibility of their evening, weekend and function shifts. Using rostering software helps ensure compliance and reduces last-minute changes.

Assign staff by skill and certification, matching RSG-qualified attendants to the gaming floor and cash desk while balancing bar coverage. Use rostering tools to track hours, monitor certifications and adjust coverage for functions and busy gaming nights. Cross-trained, RSA and RSG-qualified staff give you the most flexibility.

Break entitlements are set by the Clubs Award and generally include a meal break for shifts beyond a set length, with a broken-shift allowance where a shift is split. Set clear break policies and ensure staff record their time accurately. Use time and attendance tools to support compliance across evening and weekend trading.

Use HR software to store each gaming attendant’s RSG and RSA certificates and receive reminders before they expire. This ensures you never roster a staff member with a lapsed certificate onto the gaming floor, which is essential for gaming-licence and liquor-licensing compliance.