TerryWhite Chemmart Lindisfarne
TerryWhite Chemmart Lindisfarne is a pharmacy in Lindisfarne, Tasmania. Manager Anna replaced manual fortnightly timesheets and scratch-built weekly rosters with RosterElf — reducing payroll time by 70% while gaining complete visibility over leave and shift accuracy.
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Payroll processing time cut by 70%
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Leave management centralised in one place
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Shift adjustments made instantly from any device
"Doing the pays takes 70% less time. I love the templates and being able to have multiple to use, and being able to adjust shifts on the app easily — it's made rostering so much simpler."
How TerryWhite Chemmart Lindisfarne cut payroll time by 70% with RosterElf
About TerryWhite Chemmart Lindisfarne
TerryWhite Chemmart is one of Australia's largest pharmacy groups, with locations serving communities across the country. The Lindisfarne location in Tasmania serves the local community with medications, health advice, and retail products — and relies on a team of pharmacy staff with varying weekly hours.
Before RosterElf, manager Anna was building the weekly roster from scratch every single week — a puzzle complicated by the fact that different staff worked different hours depending on the week. Annual leave tracking had no central home, and staff filled in fortnightly paper timesheets that could contain errors made from memory.
After switching to RosterElf, Anna uses roster templates to eliminate the weekly rebuild, keeps all leave centralised through RosterElf's leave management, and adjusts shifts in real time from her phone. The result: payroll time reduced by 70%, and a team that loves the visibility RosterElf gives them over their own schedules. The payroll integration ensures every hour flows through accurately.
Challenges before RosterElf
Managing a pharmacy team with variable weekly hours and no centralised systems meant rostering and payroll consumed far more time than necessary.
Building the roster from scratch every week — different staff worked different hours depending on the week, making it a new puzzle every time
Tracking annual leave manually with no centralised system — difficult to see upcoming leave when planning future rosters
Staff filling in fortnightly paper timesheets — relying on memory for accurate hours, often introducing errors into payroll
No way to quickly view upcoming approved leave when planning future rosters — risking understaffing during busy periods
Making shift adjustments required accessing a desktop — no way to update the roster on the go when Anna was out of the pharmacy
Payroll corrections from late or incorrect timesheet entries — hours filled in from memory up to two weeks after the shift had occurred
How RosterElf helped TerryWhite Chemmart Lindisfarne
- Roster templates that eliminate the weekly rebuild — save common patterns and apply them in seconds
- Leave management centralised in RosterElf — all staff leave recorded and visible at a glance for payroll and forward planning
- Real-time shift adjustments from phone or desktop — update rosters from anywhere in seconds
- Instant approved leave visibility — see all approved leave before planning the next roster, ensuring coverage is never missed
- Accurate shift data for payroll — real-time corrections mean no end-of-fortnight scramble, and 70% less time on pays
- Built for Australian pharmacy and retail health businesses — supporting the Pharmacy Industry Award and the variable hour patterns common in pharmacy teams
What TerryWhite Chemmart Lindisfarne says about RosterElf
1. "I love the templates and being able to have multiple to use"
"I love the templates and being able to have multiple to use, also I like being able to adjust shifts on the app easily and mark staff member as sick etc."
Before RosterElf, Anna built the weekly roster from scratch every time — a time-consuming puzzle because different staff worked different hours each week. It wasn't a matter of copying last week's roster; the schedule genuinely changed, which made manual roster-building a recurring drain on her time.
RosterElf's roster templates changed that. Anna can now save multiple templates — for different weeks, different staffing configurations, or different coverage needs — and apply them as the starting point for any roster. The from-scratch rebuild is gone, replaced by a fast, reliable foundation that can be customised in minutes.
2. "Doing the pays takes 70% less time"
"Yes, doing the pays takes 70% less time and we don't even use all the payroll features — we just make sure RosterElf is correct as to what the employee actually worked."
Anna's approach to payroll is straightforward: keep RosterElf accurate, and payroll takes care of itself. Previously, staff filled in fortnightly paper timesheets — which meant hours recorded from memory, potential inaccuracies, and a scramble at the end of each fortnight to reconcile everything. That was before RosterElf.
Now, because shifts are adjusted in real time whenever something changes, the data in RosterElf is always current. When it's time to run payroll, the work is already done. A 70% reduction in payroll time — without even using all the payroll integration features available — shows how much impact accurate real-time records can have.
3. Real-time adjustments that prevent payroll errors
"Staff can let me know they stayed late or had appointment etc and there and then I will adjust their shift so it will be correct for payroll. In the past we relied on staff adding this information to their timesheet which could have been 2 weeks later."
This is where RosterElf has had one of its most practical impacts at TerryWhite Chemmart Lindisfarne. Under the old system, if a staff member stayed back to help a customer or left early for an appointment, that information went into a paper timesheet — filled in up to two weeks later, from memory. By then, details were fuzzy and errors crept in.
With RosterElf, Anna adjusts the shift the moment she's told about it — from her phone, wherever she happens to be. The time and attendance record is updated instantly, so when payroll comes around, the data is already correct. No corrections, no chasing staff for clarification, no fortnightly scramble.
4. "They love it, easy for them to view and see who is rostered on"
"They love it, easy for them to view and see who is rostered on and easy and quick to request leave."
The benefits at TerryWhite Chemmart Lindisfarne aren't one-sided. The pharmacy team has embraced RosterElf just as enthusiastically as Anna has. Staff can open the app to see their upcoming shifts, check who else is rostered on, and know exactly where they need to be and when — without having to call or message the manager.
When staff need to request leave, the process is equally simple: submit the request through RosterElf, and Anna can review and approve it from her phone. The approved leave then automatically appears in the roster view, so Anna sees upcoming gaps before she starts planning — eliminating the coverage surprises that came with the old paper-based approach.
Why TerryWhite Chemmart Lindisfarne recommends RosterElf
Roster templates
Stop rebuilding from scratch every week. Save multiple templates for different staffing configurations and apply them instantly — turning a time-consuming weekly puzzle into a 5-minute task.
Centralised leave management
See all approved leave in one place before planning the next roster. No more cross-referencing scattered records or discovering coverage gaps after the schedule is published.
70% less payroll time
Real-time shift accuracy eliminates the end-of-fortnight scramble. Adjust shifts the moment something changes, and payroll is already correct by the time it needs to be processed.
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Pharmacy rostering FAQ
- RosterElf's rostering software includes roster templates that let pharmacy managers build their weekly schedule in a fraction of the time. Rather than rebuilding from scratch every week — especially when different staff work different hours — managers can save common patterns as templates and apply them in seconds. TerryWhite Chemmart Lindisfarne found this feature transformative for their fortnightly roster cycle.
- Yes. RosterElf centralises all leave requests and approved leave in one place, giving managers a complete view of who is off and when. Before RosterElf, TerryWhite Chemmart Lindisfarne had no centralised system to track annual leave — meaning managers had to cross-reference multiple sources when planning future rosters. With RosterElf, all approved leave is visible at a glance so upcoming gaps can be planned well in advance.
- TerryWhite Chemmart Lindisfarne cut payroll processing time by 70% after switching to RosterElf. Manager Anna attributes this to real-time shift accuracy — when a staff member stays late or arrives early, she adjusts the shift immediately in the app rather than relying on a paper timesheet filled in a fortnight later. Accurate shifts in RosterElf mean accurate payroll, with far less time spent reviewing or correcting entries. See how payroll integration works.
- Yes. RosterElf's mobile app lets managers view rosters, adjust individual shifts, and mark staff as sick or absent from anywhere — no need to be at a desktop. TerryWhite Chemmart Lindisfarne's Anna highlighted this as a key benefit: "RosterElf has saved many hours a week doing rosters plus having it accessible on computer or my phone is great as I can be out and about and make shift adjustments in seconds." Learn more about time and attendance features.
- Yes. RosterElf is built for Australian businesses including retail pharmacy operations. It supports the Pharmacy Industry Award, allows managers to track staff hours across different weekly patterns, and integrates with popular Australian payroll systems. The leave management, roster templates, and mobile shift adjustments are particularly valuable for pharmacy environments where staff coverage is critical.